1. union support for representatives chris jenkinson academic affairs officer, 2008-9

2. chronology: summary summer period, early semester 1 union training first round of rep meetings course rep conference second and third round of rep meetings end of year

3. chronology: summer period and early semester 1 prepared training material arranged training schedule wrote handbook designed publicity: ‘be a course rep’

4. chronology: union training 12 core training sessions, 2 extra sessions 188 reps trained varying attendance (Law top with 23 reps trained) generally excellent feedback received

5. chronology: rep meetings, round 1 supporting meeting between myself and reps in each school Kevin O’Brien, Associate Dean (Teaching and Learning) attended for MHS meetings, to discuss review of UG education. topics discussed – feedback, academic advisors, student representation

6. chronology: course rep conference successful conference with 60 course reps in attendance sessions on broadening the curriculum, NSS, HE funding and more positive feedback from course reps, TLSO and session leaders

7. chronology: second and third round of course rep meetings second round in february third round in late may/early june discussion topics included views on representation, comments on the year, feedback (on exams), teaching styles

8. chronology: end of year end-of-year reports completed by many course reps, online reps have contributed their thoughts on what they would like the Union and University to improve for the future

9. conclusions successful year for course reps: – more events, more support, more informed University staff, better relations between University and Union potential for the future