1. 1.02 Factors that affect communication 1.02 Factors that affect communication

2. Factors that affect communication 1.02 Understand effective communication 2 Influences

3. Factors that affect communication 1.02 Understand effective communication 3

4. Factors that affect communication 1.02 Understand effective communication 4

5. Factors that affect communication 1.02 Understand effective communication 5

6. Sender Message Receiver Barriers to Communication 1.02 Understand effective communication 6 Barriers Feedback Absent or Distorted Barriers make it difficult to: send a clear message understand message being sent provide appropriate feedback

7. Barriers to Communication 1.02 Understand effective communication 7 Barriers to Communication

8. Factors that Effect Communication: Barriers 1.02 Understand effective communication 8 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change

9. Factors that Effect Communication: Barriers 1.02 Understand effective communication 9 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment

10. Factors that Effect Communication: Barriers 1.02 Understand effective communication 10 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment Cultural Language differences Health practices and beliefs Religions

11. Factors that Effect Communication: Barriers 1.02 Understand effective communication 11 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory Impairment Speech impairment Cultural Language differences Health practices and beliefs Religions Environmental Activity level Comfort level Noise Physical arrangement Time

12. 1.02 Strategies that can improve communication 1.02 Strategies that can improve communication

13. Communication Strategies - Personal -  Use appropriate terms that patients can understand  Recognize influences and barriers to overcome them  Control behavior 1.02 Understand effective communication13

14. Communication Strategies - Physical - Hearing Impairment  Speak clearly  Look at the person talking  Use hearing devices  Eliminate unnecessary sounds  Go to a quiet area 1.02 Understand effective communication14

15. Communication Strategies - Physical - Visual Impairment  Use large print documents  Use tactile cues 1.02 Understand effective communication15

16. Communication Strategies - Cultural - Language  Secure an interpreter  Speak slowly  Use gestures  Use pictures  Avoid slang and local phrases 1.02 Understand effective communication16

17. Communication Strategies - Cultural - Religion  Know the practices of others  Be respectful of the practices of others 1.02 Understand effective communication17

18. Communication Strategies - Cultural - Diversity  Includes Eye Contact, Gestures, and Body Language  Can be interpreted as sign of hostility and disrespect in some cultures  Sign of listening and sincerity  Vary depending on cultural beliefs 1.02 Understand effective communication18

19. Communication Strategies - Environmental -  Accessible patient care areas  Calm, quiet environment  Private area 1.02 Understand effective communication19