1. Exploiting Adobe Technologies in SAP FLM in action – How customers are using SAP Interactive Forms Henry Blythe & Jayne Lumbus Arch 24 th June 2010

2. Exploiting Adobe Technologies in SAP Agenda  Types of customer  Questions  Types of Project  What goes Wrong  Project Profile in the future

3. Exploiting Adobe Technologies in SAP  Initially Government: now more commercial companies  Initially HR-led now more diverse: OCS  At first new to Adobe in SAP, now quite often have tried alone and failed  Wariness rapidly replaced by ambition  Likely to want to feel independent even if using an SI Types of Customer

4. Exploiting Adobe Technologies in SAP

5.  HR very common starting point but not just forms: Camelot  Mobile in various forms on the agenda: SAP MI and Flash  Scale is rising as confidence improves and business pressure rises  Small teams of experts do well  SI SAP skills are very transferable to this technology Types of Project

6. Exploiting Adobe Technologies in SAP Sample HR-related engagements by Arch with FLM  Amey – Timesheets and Timeclock integration  Bucks CC – Leavers and Contract Change  Camelot – Expenses and HR Contract generation  Department of Communities and LG – Multiple Timesheets & Expenses  LB Southwark – Payment Variation and Sickness Reporting  Informa – Global Leavers, Movers and Joiners

7. Exploiting Adobe Technologies in SAP What goes wrong?  Delay in getting subject matter experts’ time  Initial technical set up when an outsourcer is involved!  Team is not settled  Success can be an issue in itself: size for success

8. Exploiting Adobe Technologies in SAP Project Profile of the Future  PDF and Flash in the same process  Scale  Global reach: Informa  Sharing of form fragments between users?  Forms being augmented with Correspondence and Contracts