1. METRO Presentation by: Sergio Skinner BUS/475 June 11, 2014

2. METRO’S VISION STATEMENT Safe, clean, reliable, on-time, courteous service dedicated to providing Los Angeles County with a world class transportation system.

3. MISSION STATEMENT Metro is responsible for the continuous improvement of an efficient and effective transportation system for Los Angeles County.

4. METRO VALUES Safety Service Excellence Workforce Development Fiscal Responsibility Sustainability Integrity Teamwork

5. METRO PLUS A service dedicated to those customers who want a more personal ride experience, while traveling with METRO.

6. What is Metro Plus? A personal car service that enables passengers who need a ride to request one through the mobile phone application.

7. Metro Plus Mission Statement Our mission is to service our customers with safe reliable transportation to get them to their desire destination, while providing them the best customer service experience to increase our customer base and loyalty.

8. Metro Plus addresses customer needs Personal experience Safety Connectivity Time Location

9. Metro Plus achieves competitive advantage Experience Longevity Los Angeles County Tax payers Prices Reputation

10. Metro Plus Vision Our vision is nothing less than making sure we make it easy for our customers to get to their destination fast, safe, and on time.

11. Metro Plus Values Customer service Integrity Safety Responsibility Professionalism Reliability Credibility Improving

12. Division alignment Same fundamentals Safety first Expansion Attracting new customers Innovation Customer satisfaction

13. Strategic direction of the new division Focus Staying Competitive Customer first Affordable

14. Guiding values and principles Dedicated Staying Green Dependable Quality Integrity Respect Attracting Develop Retain Investment return Maintaining public trust Respected

16. References CalPERS. (2014). Retrieved from http://www.calpers.ca.gov/index.jsp?bc=/about/strategic- business/values-principles.xml Metro. (2013). Retrieved from http://www.metro.net/about/agency/mission/