1. 02/15/1999UT Austin: GSLIS LIS 387.81 Information Management LIS 387.8 2/15/99 Martha Richardson

2. 02/15/1999UT Austin: GSLIS LIS 387.82 Information Staff Librarians Information technology staff Records managers Business analysts Management accountants Individual users

3. 02/15/1999UT Austin: GSLIS LIS 387.83 Information Staff Library-model shortcomings –Passive repositories of knowledge –Too-focused on preservation –Don’t create or improve information –Physical orientation

4. 02/15/1999UT Austin: GSLIS LIS 387.84 Information Staff Information technology staff –Programmers –Systems analysts –Database administrators –Information resource managers –System and network administrators

5. 02/15/1999UT Austin: GSLIS LIS 387.85 Information Staff Management accountants Records managers Business, market, or financial analysts Individual managers and workers

6. 02/15/1999UT Austin: GSLIS LIS 387.86 Making information meaningful Accuracy Timeliness Accessibility Engagement Applicability Rarity

7. 02/15/1999UT Austin: GSLIS LIS 387.87 Engagement The analytical The driver The expressive The amiable

8. 02/15/1999UT Austin: GSLIS LIS 387.88 Information Quality 10 Dimensions of Holmes Miller Relevance Accuracy Timeliness Completeness Coherence Format Accessibility Compatibility Security Validity

9. 02/15/1999UT Austin: GSLIS LIS 387.89 Information tasks Pruning Adding context Enhancing style Selecting “right” medium

10. 02/15/1999UT Austin: GSLIS LIS 387.810 Information tasks Enhancing style –Variation –Interactivity –Staging –Dramatization

11. 02/15/1999UT Austin: GSLIS LIS 387.811 Television model Information innovators Content editors Content directors Information producers Chief content officer

12. 02/15/1999UT Austin: GSLIS LIS 387.812 Information management processes Determining information requirements Capturing information Distributing information Using information

13. 02/15/1999UT Austin: GSLIS LIS 387.813 Information Requirements Identify ways that workers comprehend their information environment –Asking what workers need doesn’t tell the whole story –Observing behavior may capture “real” needs better –Recognizing complexity is necessary to establish a valid IM process model

14. 02/15/1999UT Austin: GSLIS LIS 387.814 Capturing Information Scanning Categorizing Formatting and packaging

15. 02/15/1999UT Austin: GSLIS LIS 387.815 Distributing Information Effective information architecture Federalistic political structure Investment in technology

16. 02/15/1999UT Austin: GSLIS LIS 387.816 Information technology Computer distribution of information best if –highly structured –updated frequently –sent to multiple sites simultaneously –sent to far-flung geographic locations –kept in repository for users to retrieve Problem rests in getting information into computer.

17. 02/15/1999UT Austin: GSLIS LIS 387.817 Distributing Information Distribution strategy –Push –Pull –Mixture of push and pull

18. 02/15/1999UT Austin: GSLIS LIS 387.818 Distributing Information Most effective means is a combination of humans, documents, and computers Needs to get to right people at the right time Trade-off between richness and reach

19. 02/15/1999UT Austin: GSLIS LIS 387.819 Distributing Information Reach – number of people exchanging information

20. 02/15/1999UT Austin: GSLIS LIS 387.820 Distributing Information Richness - –Bandwidth amount of information that can be moved from sender to receiver in a given time –Customization the degree to which a message can be customized –Interactivity

21. 02/15/1999UT Austin: GSLIS LIS 387.821 Using Information Final step in information management process No good unless used Improve process pragmatically

22. 02/15/1999UT Austin: GSLIS LIS 387.822 Using Information Measurement Symbolic actions Right institutional context Performance evaluation

23. 02/15/1999UT Austin: GSLIS LIS 387.823 Improving the IM Process Top-down reengineering approaches don’t work Hiring smart people and leaving them alone doesn’t work Establishing a participatory approach to information and knowledge work processes, focusing on outcomes, is most likely to deliver best results.

24. 02/15/1999UT Austin: GSLIS LIS 387.824 Information Architecture Is a set of aids that match information needs with information resources Links information behavior, processes,and staff to business processes and organizational structure

25. 02/15/1999UT Austin: GSLIS LIS 387.825 Information Architecture Information is broadly dispersed –Arrives from different sources –Used in a variety of places –Stored in multiple media and formats Managers may spend up to 17% of their time looking for information

26. 02/15/1999UT Austin: GSLIS LIS 387.826 Information Architecture Accessible information can be used and re- used Redundancy of information creation and purchase can be reduced Information costs can be reduced

27. 02/15/1999UT Austin: GSLIS LIS 387.827 Information Architecture Failure to effect behavior because: –changing behavior is not the primary objective –the content is incomprehensible to most people –the process of developing information architecture inhibits change

28. 02/15/1999UT Austin: GSLIS LIS 387.828 Information Engineering Generally include information easily computerized Useful in database design Uses affinity matrix of data entities and activities Uses modeling of sources, uses, flows of information Reduces information to its smallest parts

29. 02/15/1999UT Austin: GSLIS LIS 387.829 Information Engineering Fails to work well for entire enterprise Should be developed in clusters Model should be brief Avoid technical jargon Behavioral objective should be clearly stated

30. 02/15/1999UT Austin: GSLIS LIS 387.830 Information Mapping Guide to present information environment Illustrates shortages and redundancies Determine adequacy of information for future needs Identifies key information attributes Can improve information behavior and culture

31. 02/15/1999UT Austin: GSLIS LIS 387.831 Ecological Architecture Design should be driven by information strategy Is essential for efficient information processes Created by information staff Should change behavior and culture Is not limited to technology investment