1. Facility Integration Project Update Chelsea Smith – Project Manager Lake Shore Solutions

2. Goals of Project Develop Online customer care portal –Customer functions Update production requests View and download respective output reports File incidents –Our functions Account management Content and production control Document history ReportingAdministration

3. Goals cont. Standardize processes among all locations –Re-design and implement processes at the three new print sites Quality control checklist –Designed for printing and insertion processes –Performed routinely to ensure accuracy

4. Completed Items (Scenario Introduction) Summary of tasks required to complete all goals A business case for the three sub-projects –Includes a financial analysis A project charter A constraints and assumptions list –Contains any and all items that might impact the final output of the project

5. Items Completed (Planning) Team contract Stakeholder analysis –Contains detailed information on each stakeholder Scope statement –Contains specifics on product characteristics, requirements, and product deliverables Work Breakdown Structure (WBS) –Contains milestones Gantt chart Pareto Diagram

6. Items Completed (Executing) Prototype screens for online portal –Screens from both client and CSR perspective Weekly milestone reports Agendas for project team meetings –Designed to work through group challenges A webpage containing all project related documents and files

7. Questions?