1. placing substandard DI insurance cases DI 1325 7-13For Producer use only. Not for use with clients.

2. disclosures In approved states, Disability Income insurance (forms 4501NC, 4502GR and 4503BOE) is issued by Ameritas Life Insurance Corp. located at 5900 O Street, Lincoln, NE 68510. In New York, Disability Income insurance (forms 5501-NC, 5502-GR and 5503-BOE) is issued by Ameritas Life Insurance Corp. of New York located at 1350 Broadway, Suite 2201, New York, NY 10018. Policy and riders may vary and may not be available in all states. This information is provided by Ameritas ®, which is a marketing name for subsidiaries of Ameritas Mutual Holding Company, including, but not limited to, Ameritas Life Insurance Corp., Ameritas Life Insurance Corp. of New York and Ameritas Investment Corp., member FINRA/SIPC. Ameritas Life Insurance Corp. is not licensed in New York. Each company is solely responsible for its own financial condition and contractual obligations. For more information about Ameritas ®, visit ameritas.com. Ameritas ® and the bison design are registered service marks of Ameritas Life Insurance Corp. Fulfilling life ® is a registered service mark of Ameritas Holding Company. © 2013 Ameritas Mutual Holding Company DI 1325 7-13For Producer use only. Not for use with clients.

3. purpose of this presentation Help you understand the underwriting process Help you understand why some policies are issued “other than applied for” Help you better prepare your clients for a potential substandard policy Help you explain to your clients why they should strongly consider accepting a substandard policy DI 1325 7-13For Producer use only. Not for use with clients.

4. why are some policies issued on a substandard basis? Underwriting is an art…not a science The underwriter looks at the application, reports, etc., and attempts to make a judgment about your clients and their potential for disability He/She looks at current information, past history and attempts to look into the future He/She attempts to make an offer even when there is medical history which can be mitigated through the judicious use of ratings or exclusions DI 1325 7-13For Producer use only. Not for use with clients.

5. things to know about underwriting In 2012, we had a total submitted premium of $23 million 73% Approved 8% Declined 19% Withdrawn before Approval DI 1325 7-13For Producer use only. Not for use with clients.

6. more underwriting facts Over the last several years, underwriting has approved policies as follows: 59% on a standard basis 29% with exclusions 5% with ratings 7% with a combination of exclusions/ratings DI 1325 7-13For Producer use only. Not for use with clients.

7. more underwriting facts (cont.) Of the policies issued over the past several years: 94% Taken/Issued 6% Not Taken (wastage) DI 1325 7-13For Producer use only. Not for use with clients.

8. cover letter Allows you a chance to demonstrate your knowledge of your clients and your history with them Can be used to explain additional knowledge of your clients and circumstances that may not be evident from the application, interview, inspection or other reports Your knowledge and history with the client can be a significant determinate to the underwriter and his/her final decisions DI 1325 7-13For Producer use only. Not for use with clients.

9. what are the choices for issued policies? Rating Additional percent of premium Exclusion Disabilities resulting from specific medical conditions are not covered Contractual Restriction Shorter benefit period and/or longer elimination period Combination Example: Rheumatoid Arthritis may require a rating, an exclusion and a reduced benefit period Declination Worst option – you have no policy to deliver to your clients and there are few options DI 1325 7-13For Producer use only. Not for use with clients.

10. prior to delivery Ensure you understand the rating and/or exclusion Review the file to see if a “reconsideration” on the exclusion is justified Talk to your underwriter – within reason and regulations, he/she can work with you to ensure you are able to provide some specifics to your clients Understand that there may be conditions or issues that preclude the release of information – examples might include HIV, mental/nervous conditions or substance abuse There could be times that the underwriter may only be able to tell you that there is “confidential information from an authorized source.” Understand, and truly believe, that most clients are much better off with a substandard policy versus going without one DI 1325 7-13For Producer use only. Not for use with clients.

11. understanding and empathy It is understandable and predictable that your clients will be unhappy or angry about a policy issued with an exclusion and/or rating or issued other than as applied for: Forces them to acknowledge their medical issue; Clients may focus all their attention on a medical condition they thought was less important than it really is; They may not realize how the underwriter is looking at the condition and trying to determine the odds of that or other conditions resulting in a disability; and Clients may have the attitude that “if they won’t cover me for that, then I won’t take the coverage.” DI 1325 7-13For Producer use only. Not for use with clients.

12. delivery techniques Specific Exclusions Remind your clients that you had discussed with them the possible outcomes based on their known health history and that being offered a policy, with only specific medical condition exclusions, allows them to be covered for thousands of other potential disabilities Discuss with the underwriter the idea of a reconsideration after 12 or 24 months, if the condition has improved and the client is symptom free for that period of time DI 1325 7-13For Producer use only. Not for use with clients.

13. delivery techniques Ratings You need to focus on the very positive news that the underwriter, while aware of the medical history, was able to issue the policy by charging additional premium, versus the use of an exclusion For certain ratings, i.e., height/weight, the rating may be removed following 12 months of improved readings DI 1325 7-13For Producer use only. Not for use with clients.

14. delivery techniques Changes in Policy Specifications If the change does not require additional premium, focus on this with your clients Longer elimination period and/or shorter benefit periods allow the underwriter to issue a policy that may have required either an exclusion, a rating, or even a declination DI 1325 7-13For Producer use only. Not for use with clients.

15. your attitude The greatest impediment to delivery of the rated and/or excluded policy is often your attitude: You must feel the underwriting decision is valid; You need to understand the underlying reasons for the underwriting action; You should focus on what the policy still covers – not on the additional premium charge; and We cannot overemphasize the need for field underwriting and setting expectations with your clients DI 1325 7-13For Producer use only. Not for use with clients.

16. key contacts Your agency or brokerage manager Your Ameritas ® sales development team Your GSI regional director The DI product management team DI 1325 7-13For Producer use only. Not for use with clients.