1. EMPLOYEE ORIENTATION 2015 PHD Quality Improvement

2. Public Health Prevents epidemics and the spread of disease Protects against environmental hazards Promotes and encourages healthy behaviors Responds to disasters and assists communities in recovery Assures the quality and accessibility of health services

3. What is Quality Improvement? A systematic process by which an organization involves its employees in improving the effectiveness of the organization and achieving the organization’s mission and strategic goals. By improving performance and quality, public health systems can save lives, cut costs, and get better results.

4. Work Smarter, Not Harder Is the work that we are doing to improve the health of North Idaho residents actually making a difference? Have we seen improvements in the health of the population that can be attributed to the work that we are doing here at PHD? Are we using our resources (staff, money, time) in the best way?

5. How It Works

6. Example: WIC AIM: Increased WIC clientele by 5% MEASURES: Tracking number of client appointments, No shows and new clients every month. IDEAS: Text message reminders, Increased Outreach, Additional staff/CSR training.

7. Benefits of Quality Improvement CLIENTS: Improved services Improved choices Expectations met or exceeded Client oriented employees Friendlier atmosphere EMPLOYEES: Pride in services delivered Job satisfaction Improved communications Streamlined work processes Happier clients Strong client relationships PHD: Improved and expanded services Improved community relations = better political relations Lower costs/cost contained Improved funding

8. Quality Improvement Team EVERYONE plays a role in Quality Improvement