1. BT Law Limited – Innovation in the Legal Department Archana Makol

2. Who We Are The Legal Market is evolving Offshoot of existing BT Legal team (BT Legal team handles over 20,000 claims a year and brings in insurance revenue of £3.5m) Built to service own business with increased innovation, service, choice and value to customer. So ….If you do this well for yourself why not do it for others?

3. Purpose / Goal Purpose:Redefining legal services Goal:Growing BT Law to deliver sustainable revenue growth Seamless, end to end claims management for the full life of the claim, including litigation and legal advisory services Full UK coverage – business to business service Brand and reputation protection Trusted partner – putting the customer at the heart of what we do

4. Our External Model Clear relationship with BT  Subsidiary with Trading agreement  Managing compliance risk and conflict!  Secondment of resource with re-charge  Partner to other BT businesses  Flexible risk based pricing

5. Pricing Models Fixed price per claim Hourly rate Claimant commission Claim stages All you can eat

6. Why Do This At All? Move from a cost centre to profit centre Creates opportunity to win B2B business To support other BT bids Licence brings positive external exposure The upsides are potentially significant for our cost base and reputation

7. Questions?