1. Chapter 8 Employee Orientation Copyright © 1999 John Wiley & Sons Canada, Ltd. All rights reserved.

2. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd The Outsider-Insider Passage Socialization is process of adaptation to new work role Includes learning new values and norms

3. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Assumptions of Employee Socialization Socialization influences employee performance Socialization increases organizational stability New members suffer from anxiety Socialization is both formal and informal Every new employee goes through a similar learning process

4. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd A Socialization Model

5. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd The Socialization Process Prearrival Stage: Prearrival Stage: Individuals arrive with pre-formed values, attitudes, expectations Encounter Stage: Encounter Stage: Individuals discover how well their expectations match realities Metamorphosis Stage: Metamorphosis Stage: Individuals have adapted to the organization

6. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd New Employee Orientation Topics The organization and top management Key HRM policies The work situation The job The people

7. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Understanding the Organization’s Culture Includes rules, jargon, customs, traditions Conveyed through roles, values, and norms Individuals may be conformists, creative individuals, or rebels

8. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd The CEO’s Role in Orientation Provide a vision for the company Convey company values Show company cares about employees Allay anxieties Respond to concerns

9. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd HRM’s Role in Orientation Coordinate administration Educate new employees

10. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Employment’s Role in Orientation Establish a relationship during selection process Coordinate orientation Clarify process for internal promotions Coordinate decruitment during downsizing

11. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Training and Development’s Role in Orientation Provide job-specific training Give overview of training and development programs Describe corporate culture

12. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Compensation and Benefits’ Role in Orientation Help employees with completion of forms Discuss pay system and administration Clarify information on benefits and retirement

13. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Forms Often Completed at Orientation for New Employees Health insurance enrolment form Dependent coverage forms Vision and dental enrolment forms TD1 income tax form Direct deposit form Credit union enrolment form Life insurance enrolment form Dependent life insurance form Personal history form Accidental death and dismemberment enrolment form Retirement account enrolment form

14. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Employee Relations’ Role in Orientation Communications programs Health and safety programs Employee recognition programs

15. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd Supervisor’s Role in Orientation Welcome new employee Define job requirements and offer feedback Involve others in peer orientation

16. HUMAN RESOURCES MANAGEMENT Templer Cattaneo De Cenzo Robbins John Wiley & Sons Canada, Ltd New Technology and Orientation Allows employees to learn at their own pace Doesn’t eliminate importance of face-to- face socialization