1. On-site Observation: AUP library website By: Christine, Said, Anas

2. Methodology Observation Interviews Library staff + AUP students Interviews Library staff + AUP students Gathering of data Recommendations for improvement

3. General Questions asked about the website – AUP Students What do you usually use the website for? Why did you come here instead of using the website? What do you like about the library website? What do you dislike about it? What might you want to add/change/not change to the website? Can you easily navigate your way through the website? Is it fairly easy to get used to? Do you know where to search for online resources, books, DVDs, journals etc.? Do you understand the jargon that the website uses? Have you used Google Scholar before? If so, how does it compare to Library website?

4. General Questions asked about the website - Library staff Do you use the library website? If you do, can you easily navigate through it? Are you familiar with the jargon the website uses? Do you know how to retrieve data easily? Do you think the website is useful to students? Do you think students take full advantage of the website? Do you think there is a reason why students would use other search engines instead of the library website? What are the strengths of the library website, weaknesses?

5. What we found out: Website Design: “[Not] user friendly” Not well presented and confusing to use Takes quite awhile to get use to which may discourage students Some jargons may confuse students Resources: Students generally know where to go in the website to search but the results offered are confusing. Students do not really use the Library website whenever they go to the Library and rather use the external databases instead.

6. Usability: Not helpful when students are in a rush Functionalities: First Bridge classes are not enough; not helpful nor sufficient “The university should offer more than just one class (preferably in different levels) dedicated to familiarize students with the AUP library” Professors should also encourage students to use online resources

7. What we can change