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Jiyoung Koo.  Recent history of the company  Interesting facts about the company  Description of the major product(s)  Size and range of company.

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Presentation on theme: "Jiyoung Koo.  Recent history of the company  Interesting facts about the company  Description of the major product(s)  Size and range of company."— Presentation transcript:

1 Jiyoung Koo

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3  Recent history of the company  Interesting facts about the company  Description of the major product(s)  Size and range of company  Major markets serviced by company  How does the company meet the needs of their customers  Employee positions found within the company  Future Plans of the company

4  Introduction of Heavenly Bed line  Refreshed partnership with United Airlines  Expanding globally

5  Starwood Hotels & Resorts Worldwide  Founder > Severt W. Thurston Frank Dupar  Three Westin hotels in Toronto  1954 Western International Hotels ->1980, it changed its name again to the current Westin Hotels & Resorts.  Westin claims to have been the first hotel chain to introduce guest credit cards (in 1946)  First hotel to gain a national retain store (Heavenly)  Heavenly Bed line on select United premium service routes between New York City and California

6  Provides accommodation of the high standard with numerous facilities.  Hotel room varies.  Suits are also available  Amenities and additional features can be added  Accommodation Packages are also available

7  Spa  Child care  Internet  Kitchen Facilities  Fitness center  Indoor and outdoor pool  Location of hotel (varies from airport, beach and city centre)  Able to hold many events: Event Space (convention, wedding)

8  Westin Kids Club (For family)  Bed and SuperFoodsRx menu (numerous food options)  The Heavenly Spa  RunWestin (Gym) and WestinWORKOUT  Suite with kitchen facilities

9 Package for couple  Sparkling wine & strawberries upon arrival  Full American breakfast in-room or restaurant for two daily featuring SuperFoodsRx™ inspired menu items  Leisurely 4pm late checkout (Subject to availability) Packages for business people  Breakfast for one daily featuring SuperFoodsRx™ inspired menu items  High-speed Internet access

10  More than 190 hotels and resorts in nearly 40 countries and territories  Hotels and resorts worldwide are defined by modern design, gracious service and a deeply relaxing atmosphere.  Whether you’re golfing in Spain, snorkeling in Bali, or sightseeing in Times Square Westin delivers an experience wholly unlike any other.

11  The major market often referred to as “balance seekers” by Westin, is very health conscious and looking for travel options that help sustain healthy lifestyles, no matter whether staying for leisure or business purposes.  Westin Hotels & Resorts® are heavens of wellness and rejuvenation for those seeking a transformative hotel experience. Through innovative programs and thoughtful amenities such as WestinWORKOUT®, the Heavenly® Bed and SuperFoodsRx™ menu, they offer guests services to enhance their stay and leave them feeling better than when they arrived.

12 Competitive pay, perks and more  The hotel has rewards and recognition program highlighting the achievements of specific individuals. An environment of success  The corporate world pays quite a bit of lip service to creating a culture of teamwork in a fun work environment. The opportunity to achieve  By creating world class training and development programs, Westin ensures our associates are constantly evolving and growing.  Training employees to boost up their customer service

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14  Administration  Architecture and Design  Catering/Convention Services  Creative/Brand Design  Development and Acquisition  Engineering/Maintenance/Fa cilities  Finance/Accounting  Food and Beverage/Culinary  General Manager/Hotel Manager/Director of Operations  Global Citizenship  Guest Services/Front Office  Housekeeping and Laundry  Human Resources  Information Technology  Legal, Compliance  Procurement/Strategic Sourcing  Public Relations/Communications/ Media  Reservations/Call Center/Telemarketing  Revenue Management  Sales and Marketing  Security and Loss Prevention  Six Sigma  Spa/Golf/Health Club/Recreation

15  Plan to add 30 percent more hotels in Asia this year to meet demand from tourists and business travelers.  Also add 7 to 8 more properties as economic growth in India and China boost demand, said Brian Povinelli, global brand leader for Westin.  The hotel chain is seeking to establish a strong foothold in the nation as it plans to capture both the domestic travelers and those heading overseas.

16  http://www.starwoodhotels.com/westin/inde x.html?PS=GWS_aa_Google_BROAD- _westin_hotels_121008 http://www.starwoodhotels.com/westin/inde x.html?PS=GWS_aa_Google_BROAD- _westin_hotels_121008  http://www.bloomberg.com/news/2012-03- 22/westin-plans-to-add-30-more-hotels- in-asia-eyeing-china-growth.html http://www.bloomberg.com/news/2012-03- 22/westin-plans-to-add-30-more-hotels- in-asia-eyeing-china-growth.html  http://en.wikipedia.org/wiki/Westin_Hotels


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