1. © 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice Best Practices for Submitting Invoices to HP Entities in Europe via OB 10

2. HP Restricted Index  Objectives Objectives  OB10 Invoicing OB10 Invoicing  Information to be provided on the invoices billed to HP Information to be provided on the invoices billed to HP  United States and Canada United States and Canada  United Kingdom and Ireland United Kingdom and Ireland  Germany Germany  France France  Netherlands Netherlands  Spain Spain  Points to Remember Points to Remember  Procedure to get the invoices re-processed Procedure to get the invoices re-processed  Return to Vendor Return to Vendor  Invoice submitted with wrong/missing information Invoice submitted with wrong/missing information  Contact Information Contact Information  OB10 OB10  HP Customer Response Center HP Customer Response Center Click on these links to visit specific topics Click on the HP billing entity/country, to which you are sending your invoices to

3. HP Restricted Objectives To ensure speedy and accurate processing of invoices. To ensure ONTIME PAYMENTS Back

4. HP Restricted OB10 Invoicing OB10. To increase efficiency and improve cycle time in the invoicing process, HP has joined the OB10 electronic invoice delivery network run by OB10. OB10 complies with local tax regulations and allows paper invoices to be completely removed from the invoicing process. OB10 is economical as compared to cost involved in sending and following up on paper invoices. should not The invoices which are submitted through OB10 should not be sent again or faxed to the local mailroom or HP Customer Response Center. Back

5. HP Restricted Information to be Provided on the Invoices billed to various HP countries

6. HP Restricted Essentials to be provided on Invoices billed to HP United States and Canada United StatesCanada 1Invoice Date 2Invoice Number 3HP bill to name and address 4Gross amount 5Purchase order number 6 In case of a Non PO invoice, Requestor Name (HP Contact) along with the telephone number 7 Vendor name and address (Specific Remit to, if any or bank details) 8Description of Goods/Services 9Currency of the invoice 10 Ship to address where the goods/services are shipped to 11 If Credit Note, reference to earlier Invoice to which it relates, is required Tax Registration number of the vendor( GST#, QST#) 12 If Credit Note, reference to earlier Invoice to which it relates, is required Back

7. HP Restricted Essentials to be provided on the invoices billed to HP United Kingdom and Ireland 1Invoice Date 2Invoice Number 3HP bill to name and address 4Gross amount 5Purchase order number 6 In case of a Non PO invoice, Requestor Name (HP Contact) along with the telephone number 7Vendor name and address (Specific Remit to, if any or bank details) 8Description of Goods/Services 9Currency of the invoice 10Ship to address where the goods/services are shipped to 11VAT ID of the vendor 12HP VAT ID 13 If Credit Note, reference to earlier Invoice to which it relates, is required Back

8. HP Restricted Essentials to be provided on the invoices billed to HP Germany 1Invoice Date10 Tax number(Steuer-Nummer) or the VAT ID Nr of the supplier 2 Invoice number/ Sequential number (= serially numbered - each invoice need a separate number to ensure a clear identification) 11Issue date (of invoice) 3HP bill to name and address12 Time of supply in case the date is different from the date of issuing the invoice 4Purchase order number13 Differentiation of the base amounts for all items with different VAT rates, zero rated supplies, VAT exempt supplies and out of scope supplies 5 In case of a Non PO invoice, Requestor Name (HP Contact) along with the telephone number 14 The base amount(s) and the applicable VAT rate(s). If the supply is zero rated or exempt the reason for this need to be mentioned on the invoice 6 Vendor name and Bank Details of the supplier 15 VAT ID of HP (Depends on the Country whose VAT rate is charged, For Ex :- HP Gmbh is Vat registered in Germany, GB,France, Netherlands, Czech Republic) 7Description of Goods/Services16 Clear mention of Gross Amounts and Net amounts along with the applicable VAT rates 8Currency of the invoice17 If Credit Note, reference to earlier Invoice to which it relates, is required 9 Ship to address where the goods/services are shipped to Back

9. HP Restricted Essentials to be provided on the invoices billed to HP France 1Invoice Date10VAT ID of HP 2Invoice Number11VAT ID of the Vendor 3HP bill to name and address12Amount excluding VAT 4Gross amount13VAT amount payable 5Purchase order number14Amount including VAT 6 In case of a Non PO invoice, Requestor Name (HP Contact) along with the telephone # 15VAT percentage 7 Vendor name and address (Specific Remit to, if any or bank details) Equivalent amount of VAT in Euro currency (if the vendor invoices in USD, the equivalent of Euro for VAT should be specified) 8Description of Goods/Services16 If Credit Note, reference to earlier Invoice to which it relates, is required 9 Ship to address where the goods/services are shipped to Back

10. HP Restricted Essentials to be provided on the invoices billed to HP Netherlands 1Invoice Date12 Customer VAT –ID (for intra-EU transactions) 2Invoice Number13Total amount subject to VAT 3HP bill to name and address14VAT amount 4Gross amount15 If invoice in foreign currency, also local VAT amount & exchange rate used 5 Purchase order number16If sale is exempt, VAT shown as '0.00' 6 In case of a Non PO invoice, Requestor Name (HP Contact) along with the telephone # 17 If multiple VAT rates, the taxable amount and VAT amount summarised per rate 7 Vendor name and address (Specific Remit to, if any or bank details) 18Cash discount amount or rate 8Description of Goods/Services19 Date of Issue (if not the same as invoice date) 9Currency of the invoice 20Date of delivery/shipment 10 Ship to address where the goods/services are shipped to 21 If Credit Note, reference to earlier Invoice to which it relates is required 11HP VAT ID Back

11. HP Restricted Essentials to be provided on the invoices billed to HP Spain 1Invoice Date12Customer VAT-ID (for domestic transactions) 2Invoice Number13Customer VAT-ID (for intra-EU transactions) 3HP bill to name and address15Total amount subject to VAT 4Gross amount16VAT amount 5Purchase order number17 If invoice in foreign currency, also local VAT amount & exchange rate used 6 In case of a Non PO invoice, Requestor Name (HP Contact) along with the telephone # 18 If multiple VAT rates, the taxable amount and VAT amount summarised per rate 7 Vendor name and address (Specific Remit to, if any or bank details) 19 If a foreign registration, name, address & VAT- ID of fiscal representative is required 8Description of Goods/Services20Cash discount amount or rate 9Currency of the invoice21Date of Issue (if not the same as invoice date) 10 Ship to address where the goods/services are shipped to 22Date of delivery/shipment 11HP VAT ID23 If Credit Note, reference to earlier Invoice to which it relates is required Back

12. HP Restricted Points to Remember description goods or parts sold/services rendered sales/use taxspeedy payments. Please provide the detailed description of the goods or parts sold/services rendered. This is required to determine the correct applicability of sales/use tax on the invoice which will in turn ensure speedy payments. “Ship To “destination In the “Ship To “ field, please enter the destination where the goods or parts are delivered/services rendered. supplier contact“Bill From“ Please mention the supplier contact information below the “Bill From“ Field. Avoid raising multiple cases Avoid raising multiple cases with the Customer Response Center for payment of an invoice Next

13. HP Restricted Points to Remember Purchase Order number complete purchase order number Prefixing or suffixing rejected SBY41326 In case of invoices with Purchase Order number, please include the complete purchase order number from Hewlett Packard, without any other marks, symbols or characters. Prefixing or suffixing the HP- supplied purchase order number with details like “PO”, “PO#”,”V3”, “SU2”, “-”, “/" etc may cause the invoice to be rejected by Accts Payable. (For example: enter SBY41326, not PO#SBY41326)." correct name of requestor (HP Contact) contact Absence of this information or returned to the vendor In case of Non Purchase Order Invoices, please mention the correct name of requestor (HP Contact) along with the Telephone number and the booking information (if available) in the “contact” field on the Invoice Generator. Absence of this information or mentioning this information in the wrong/any other place may result in invoices being returned to the vendor. essential information missing Returned. Please provide all the essential information listed in the previous slides while sending invoices to various HP entities for payment. If any one or more of the essential information is missing on the invoice, it will be Returned. Back

14. HP Restricted What is the procedure to get an invoice re- processed? An invoice can be re-processed in 2 cases namely: Invoice has been returned to Vendor Vendor has submitted the invoice with the wrong details/missing details. Please click on the reasons below to know the Steps to be taken in each case Please Note Anything processed via OB10 MUST be re-corrected via OB10

15. HP Restricted What is the procedure to get an invoice re- processed? Invoice has been Returned to Vendor: An invoice can be returned to vendor in 2 situations: essentials missing.  One or many of the essentials required to pay the invoice is missing. HP Contact  As per the HP Contact (buyer/Requestor). paper copy of the OB10 invoiceletterrejection reason Once the invoice is returned, the vendor will receive a paper copy of the OB10 invoice along with the letter stating the rejection reason. credit and rebill with new inv number (Please make sure to mention the corresponding invoice number to which the credit refers to, in order to avoid taking credit against wrong invoices)resubmit adding an additional letter to previous the invoice numberdoes not accept more than once The vendor is required to either credit and rebill with new inv number and all required information via OB10(Please make sure to mention the corresponding invoice number to which the credit refers to, in order to avoid taking credit against wrong invoices) or resubmit the same invoice via OB10 with all the required information, by adding an additional letter to previous the invoice number. This is because, OB10 does not accept the same invoice number which has been successfully transmitted through their network more than once. Example: Invoice number 123A. Please contact the HP Customer Response Center in case of any queries. Back

16. HP Restricted What is the procedure to get an invoice re- processed? When the invoice has been submitted with wrong details/missing details When the invoice has been submitted with wrong details/missing details submit a credit note Please make sure to mention the corresponding invoice number to which the credit refers to, in order to avoid taking credit against wrong invoices. 1.Please submit a credit note through OB10 to cancel the earlier invoice submitted with wrong details/missing details. Please make sure to mention the corresponding invoice number to which the credit refers to, in order to avoid taking credit against wrong invoices. with a new invoice number. 2.Please resubmit the new invoice with all the required information via OB10 with a new invoice number. 3.Please contact the HP Customer Response Center for any assistance. Back

17. HP Restricted Contact Information

18. HP Restricted Issues with OB10? OB10 registration issues/ invoice submission issues OB10 Support For any OB10 registration issues/ invoice submission issues, Please contact OB10 Support at:  ob10support@ob10.com ob10support@ob10.com  NL - 0031207121386  DE - 004969222220293  FR - 0033170708109  ES – 0034914141473  IE - 0035312477710  UK - 0870 1657430  CA - 1 888 621 0638  US - 1 877 752 0900 Back

19. HP Restricted Payment / Invoice Questions payment related issues invoice status For any payment related issues or queries relating to invoice status, kindly contact the HP Customer Response Center at: 800-325-5372  Phone – 800-325-5372, preceded by your country code available on the AT&T website: http://www.business.att.com/bt/international_dialin g.jsp http://www.business.att.com/bt/international_dialin g.jsp  Email -  United States - vendor-payables-us-support@hp.com vendor-payables-us-support@hp.com  Canada - cnd-vp-crc@hp.comcnd-vp-crc@hp.com  United Kingdom – uk-ireland-vp_crc@hp.com uk-ireland-vp_crc@hp.com  Other European countries – ec.crc@hp.com ec.crc@hp.com After raising a ticket with the HP CRC, please do not send another invoice, unless you are instructed by HP CRC. Back