1. Astragraphia at a Glance

2. A Brief History
1971 PT Astra International Inc. appointed as XEROX exclusive Distributor in Indonesia.
PT Astra Graphia was officially established to take over AI’s role for XEROX
Appointed as Exclusive Disributor for DIGITAL EQUIPMENT CORPORATION (DEC) Computer in Indonesia.
PT Astra Graphia, Tbk offered 20% of its shares to the public. Now being traded at both Jakarta & Surabaya Stock Exchanges.
Establish joint venture company with DIGITAL EQUIPMENT CORPORATION
Focus on IT based document solution
Focus organization plays a large role at Document Solution & IT Solution

3. Astragraphia Document Solution

4. Hertanto Mangkusasono
Managing Director
Shared Services
MOBU/MBU
Operational
Business Planning
Document Consultant &
Integrated Solution
Branch Operation
Medan
Customer Operation
Support
Document Production
System Business
Batam
Pekanbaru
Palembang
System, Process &
Quality
Document Office
System Business
Jakarta I,2,3,4,5,6
Tangerang
Karawang
HRD, Logistic &
Management Services
Document Multi
Product Business
Bandung
Semarang
Surabaya
Denpasar
Finance & Accounting
Document Business
Services
Balikpapan
Makassar
Audit
Mobile Services
Business
Major Account

5. System and Network System : Sales and Service Network :
International Standard Company by ISO 9002 Certification
SAP as integrated system
Knowledge management structure by DocuShare
Sales and Service Network :
Xerox Global Network System
19 Branches
69 Service points
26 Reseller

6. What Business We Are In IT Based Document Solutions

7. Vision Customer Preferred Partner in Document Solution in Indonesia Mission Enhance Document Value into Knowledge to Inspire Creative Business Action

8. Document at a Glance Document Definition Function Life Cycle
Most important vehicle for the transmission of information between people
Package of data structure for informational purposes
Function
Documents as a Support Processes
Documents as a Support Products
Documents as a Products
Life Cycle

9. Document Strategy Process
Corporate Strategy : Establish the company direction
IT Strategy : Determine data & technology processing strategy
Document Strategy : Define the information which is implied in the document starts from design, layout and the way of the document is being produced and maintain
modeled by : Dr Michael Turton - Cavendish consultant, Document Process and Ownership
Process
Corporate strategy
Document
Strategy
IT Strategy

10. Document Strategy Model as Solution Design Reference
modeled by Mike Glesk and Doug McLaine, ‘How to know when you have a good document strategy’
DOCUMENT STRATEGY
vision
strategy
content
form/medium
physical - HW / SW

11. DocumentSpace PrintSpace MarketSpace DecisionSpace Traditional
Printing
Information
Technology
PrintSpace
MarketSpace
DecisionSpace
Source : Xplor

12. Culture Transformation
What happen today
Globalization
Major organizational Changes
Digital technology revolution
Market driven product / services
Higher education
Culture Transformation
Pressure to be more productive
NEED TODAY : speed in doing, decision, new knowledge development
Impact
Growth of knowledge exponentially
means… any knowledge related ‘what we do’ must manage well

13. Document and Knowledge
Transformation
Knowledge
Repository
Knowledge
Retrieving
Document
Creation
- New Decision
- New Idea
MEANS…..
Document is DNA of Knowledge (Rick Thoman)
Knowledge means Resource of Document
It means….manage knowledge same as manage document
--> can’t manage knowledge/document without supporting the technology

14. What is Document Solution ?

15. Document Solution is ...
... an offering comprised of hardware, supplies, software and people-based services which solves a problem, improves an existing work process, or creates a market or competitive advantage

16. Our Customers

17. List of Major Customer by Industry
Pertamina (1977)
Vico (1990)
Conoco (1982)
ARCO (1981)
Caltex Pacific Indonesia (1978)
Total Indonesie (1978)
Freeport Indonesia (1995)
INCO (1982)
PLN (1981)
Garuda Indonesian Airways (1980)
Telkomsel (1996)
Sumitomo Corporation (1981)
Siemens (1982)
Toyota Astra Motor (1976)
Arthur Andersen (1982)

18. List of Major Customer by Industry
US Embassy (1990)
Japan Embassy/JICA/JETRO (1990)
Finance Ministry (1980)
Research & Technology Ministry (1983)
Government of Jakarta (1983)
Indonesian Central Bank (1979)
Indonesian Army Force (1982)
Jakarta Stock Exchange (1990)
Citibank (1985)
Bank Central Asia (1981)
Bank International Indonesia (1985)
Bank Mandiri (1998)

19. Global Account and International Customers
Citibank
Siemens AG
Arthur Andersen
ARCO
Mobil Oil
EDS
Ernst & Young
Unilever
American Express
Asea Brown Boveri (ABB)
Caltex
VICO
Conoco
Standard Chartered Bank
Gulf Oil
Flour Daniel
Maxus
Unocal
Kellog
Newmonth
McDermott
SRI Nielsen
Dowell Schlumberger

20. Committed to provide customer with the best solution

21. DSTC
Document Solution Technology Center

22. Quality and Excellence
Our Commitment ...
We deliver
Quality and Excellence
in all we do