1. Using Technology to Manage Information14
Chapter
Using Technology to Manage Information

2. Learning Objectives
Distinguish between data and information and explain the role of management information systems in business.
List the components and different types of information systems.
Outline how computer hardware and software are used to manage information.
Describe the networking and telecommunications technology and types of computer networks.
Discuss the security and ethical issues involving computer information systems.
Explain the steps that companies go through in anticipating, planning for, and recovering from information system disasters.
Review current trends in information systems. 1 5 2 6 3 7 4

3. Information Systems Data– raw facts and figures
Information– knowledge gained from processing data
Information system– organized method for collecting, storing, and communicating information on operations
Chief information officer– executive responsible for directing information systems and operations

4. Components of Information Systems
Computer Hardware
Computer Software
Telecommunications and Computer Networks
Data Resource Management

5. Types of Information Systems
Operational Support Systems
Transaction Processing System
Process Control System
Management Support Systems
Management Information System (MIS)
Decision Support System (DSS)
Executive Support System (ESS)

6. Computer Hardware The tangible elements of a computer system
The components that store and process data, perform calculations
Input devices like the keyboard and mouse allow users to enter data and commands.
Storage and processing components consist of the hard drive and other storage components like flash drives.

7. Types of Computers Desktop (personal) computers Server Mainframes
Supercomputers
Notebook computers
Handheld devices– PDAs and smart phones

8. Computer Software
Programs, routines, and computer languages that control a computer
Operating System
Windows Operating System
Mac Operating System
Application Software
Microsoft PowerPoint
Quicken

9. Computer Networks The Internet Local Area Networks (LAN)
Wide Area Networks (WAN)
Wireless Local Networks (Wi-Fi)
Intranets
Virtual Private Networks (VPN)
Voice over Internet Protocol (VoIP)

10. Security Issues
E-Crime
Computer Viruses
Worms
Trojan Horses
Spyware

11. Ethical Issues Use of information systems by employees and vendors:
Personal use
Privacy
Organizational use of information:
Employment records
Employee monitoring
Customer data

12. Disaster Recovery and Backup
Natural Disasters
Power Failures
Equipment Malfunctions
Software Glitches
Human Error
Terrorist Attacks
The most basic precaution– backup.
90% of firms that sustained a loss of critical data went out of business within two years.

13. Information Systems Trends
The Distributed Workforce
Employees who work in virtual offices
Application Service Providers
A firm that provides computers and application support
On Demand, Cloud, and Grid Computing
Renting software time