1. proposed SRII SIG in Knowledge Intensive Service Systems Meeting of Leadership Council Dec 10 th 2009

2. linda.macaulay@manchester.ac.uk 2 Agenda 1.Welcome & purpose (5 minutes) 2.Introductions Part 1 (15 minutes) Verbally confirm attendance review profile on KISS webpage 3.Review of agreed actions from November 5th meeting a. review of KISS definition: Jennifer & Gerhard b. revise KISS website based on output from Thinktank session: Linda c. contribute to KISS repository: All d. identify suitable Journal for KISS Special Issue: Ian & Liping 4.Revisit the questions: 1.What are the key outcomes of the KISS SIG? 2.What can be achieved within the next 12 months? 5.Membership: are there others we should invite to the Leadership Council? 6.Actions (20 minutes) 7.Summary and thanks (5 minutes)

3. linda.macaulay@manchester.ac.uk 3 Introductions (15 minutes) Verbally confirm attendance and review profile on KISS webpage http://www.ssmenetuk.org/kiss.asp

4. linda.macaulay@manchester.ac.uk 4 Review of agreed actions from November 5th meeting 1.review of KISS definition: Jennifer & Gerhard 2.identify suitable Journal for KISS Special Issue: Ian & Liping 3.contribute to KISS repository: All 4.revise KISS website based on output from Thinktank session: Linda

5. linda.macaulay@manchester.ac.uk 5 KISS SIG objectives Objectives (remains same) The SRII Knowledge Intensive Service Systems SIG will bring together research in knowledge intensive services with that of systems thinking to encourage a holistic view of service systems The SIG will aim to stimulate holistic and creative thinking among its members and to be an open and democratic group welcoming both researchers and practitioners The SIG will promote Knowledge Intensive Service Systems through conferences and workshops and will stimulate the creation of educational and training materials Focus on ICT-based Service Systems

6. linda.macaulay@manchester.ac.uk 6 KISS SIG Strategy learning from practice Now includes feedback arrow

7. linda.macaulay@manchester.ac.uk 7 KISS SIG Strategy first part remains mostly the same The KISS SIG main strategic objective is to build an active community of researchers and practitioners interested in Knowledge Intensive Service Systems. We are interested in looking at how KIS firms help clients with their innovation processes and how the interaction with clients helps KIS firms to improve their own innovation processes. We are also interested in KISS in relation to service operations The SIG strategy will include targeting the development of appropriate case studies and exemplars of good practice demonstrating how KIS firms contribute to wealth creation. The SIG strategy will also address the role of KIS firms in regional, national and globalised innovation systems and their role as facilitator, carrier, source and co-producer of such systems.

8. linda.macaulay@manchester.ac.uk 8 KISS SIG Strategy second part changed to include a list of activities ACTIVITIES studying of socio-economic data at firm and industry level, investigating trends and policies and recommending ways to look forward. developing the theoretical foundations in knowledge-intensive services and service systems examining how KISS affect innovation processes in different ways and how their use varies across sectors and across time both on the supply side and the demand side Studying the characteristics of intensive knowledge work developing a body of knowledge in KISS developing educational and training programmes promoting the need for KISS research among funding councils

9. linda.macaulay@manchester.ac.uk 9 Development of the KISS SIG Leadership Council Identify possible joint projects between council members Identify opportunities for high quality joint publications

10. linda.macaulay@manchester.ac.uk 10 SIG Outcomes/deliverables Next slide plus thinktank

11. linda.macaulay@manchester.ac.uk 11 Roadmap/Deliverables PERFORMANCE INDICATORTARGET Year oneYear twoYear three SIG Leadership Team1520 SIG Paid Membership306090 International coverage10 countries2040 SIG Leadership teleconference555 SIG Leadership face to face111 Workshop at major conference111 Reports to industry222 Reports to academics111 Case studies111 SRII SIG updates1266 Funding proposals for SIG111 Research Agenda setting And updating 111

12. linda.macaulay@manchester.ac.uk 12 Brainstorming session using Thinktank Is these outcomes appropriate? Does the outcomes help meet the objectives? What else would you include? What would you remove?

13. linda.macaulay@manchester.ac.uk 13 Actions What can we do before the next meeting? Priorities….. ( some issues: Discussion of knowledge sources, SIG membership, relation to other SRII SIGs, attendance at SRII Global Leadership Council Jan 25-27, CA, improving the KISS SIG proposal)

14. linda.macaulay@manchester.ac.uk 14 Other proposed SRII SIGs (SRII conference call Oct 14 th ) Mobile Cloud: Pauli Kuosmanen/Reijo Paajanen / Tivit, Finland Services Health care: Haim Nelken/ IBM Heifa Research Internet of Services (THESEUS) : Herbert Weber, Fraunhofer ISST, Germany University Programs: Jim Spoher / IBM Almaden Research Service Marketing Research: Ray Fisk, Texas State Univ. Texas Knowledge Science & Services: Ram Akella, UC Santa Cruz, CA INFORMS Service Science: Ralph Badinelli, Virginia Tech. Univ. Collaboration & Web 2.0 Technology: Tom Yoritaka, Cisco Business & Information Technology (BIT) Global Projects: Uday Karmarkar, UCLA True Service Value: Prof. Christer Carlsson, Abo Akademi University, Finland Customer Support Services: Greg Oxton, Consortium for Service Innovation CSIRO- Service Science Programs: Darrell Williamson, CSIRO, Australia High Tech Manufacturing: James Fang, ITRI, Taiwan.

15. linda.macaulay@manchester.ac.uk 15 Summary and thanks (5 minutes) Date of next meeting: suggest week end January/February. Will send doodle link to fix time/day.