2. 1 Welcome to the world of EZ-Mail E-Mail should be for Everyone… Including your Grandmother!!!

3. 2 Team Members Anjli Idan Mounir Rabie Rasha

4. 3 Objectives Introduction Design Evolution Summary of feedback provided by the evaluation team Changes in response to feedback Conclusion

5. 4 Introduction Purpose & Scope Old System Features Usage Scenario

6. 5 Purpose & Scope Simplify the use of email Fewer functions Improve Interface

7. 6 Who is the User? Everyone!

8. 7 The Old System Complicated Expensive Time Consuming SOLUTION….EZ-Mail

9. 8 Are We the First to think about it? NO!!

10. 9 CIDCO E-Mail Appliance Customer Reviewer: An electronics fan from Amherst, VA December 31, 1999 –"…Perhaps MailStation could have even fewer functions, making for more simplicity of operation."

11. 10 CIDCO E-Mail Appliance vs. EZ-Mail (2) It includes a calculator, a spell check, and a calendar!! Why add these extra features, the user wants to send an email and not calculate numbers! The user is not lead through!

12. 11 Features Requires NO computer skills Simple learning curve Simple Keyboard Touch-screen email Small & Portable

13. 12 Usage Scenario  Mother trying to reach me at school

14. 13 Design Evolution Key decisions

15. 14 Evolution of the Prototype 3 Iterations –Step 1: Mock-up “go to” type story board mock-up –Step 2: html prototype implementation of “go to” type mock-up –Step 3: improved html prototype more functionality more consistency improved interface

16. 15 From Iteration 1 to Iteration 2: Major Changes... Changed the method of “logging in” Feedback for new messages Improved the marker for new messages

17. 16 Login screen 1 st Iteration2 nd Iteration

18. 17 Options Page 1 st Iteration2 nd Iteration

19. 18 Message List 1 st Iteration2 nd Iteration

20. 19 Other Changes Address book Ability to go to the previous and next message for the current message Screen consistency –same colors in all screen –Exit button in the same place on the screen

21. 20 Evaluation Stage Summary and Analysis of Feedback

22. 21 Log on EZ-mail "Logging on" step unclear. "system password" or "select button" ?! Navigation by tapping the screen not obvious. Registered user, message clear and concise.

23. 22 Add New User Message unnecessarily long and wordy. "Registration form", "system" and "create your account" would intimidate a novice user.

24. 23 Registration Confirmation Message The user’s email address is provided once after the user creates an account but after that it is nowhere to be found.

25. 24 Options: Read Messages & Compose New Message User kept informed of number of unread messages. Red, flashing "unread messages" indicator should remain present as long as unread messages exist.

26. 25 Compose a Message "Cc?" & “E-mail list?": Terms unclear to novice user. No Cancel and exit EZ-mail options. No indication on how the user is expected to move between fields.

27. 26 Send Message Feedback is excellent!

28. 27 Inbox:List of Messages "new/old", "from" and "subject" columns seem to indicate one should get a different response by clicking on each! Width of first column disproportionate to that of the other columns. No "Refresh"Inbox option. No Delete message option.

29. 28 Read Message Affordance, visibility and feedback are good.

30. 29 Add E-mail address to Address Book Task is simple, Feedback is good. No option to delete or edit in Address Book.

31. 30 Reply/Forward Message No option to exit Ez- mail or cancel the action. "Cc" & "forward" might be an unknown term to novice users.

32. 31 Generalities Exiting EZ-Mail –Very easy and very quickly done. But not all screens have this option. Feedback –Title of each screen keeps user informed as to what the current interface is meant for.

33. 32 Generalities (Continued) Control & Freedom –Technical support information not required on every screen. –Advanced user mode more for experienced users requiring a quicker alternative to PC- based e-mail.

34. 33 Generalities (Continued) Aesthetics –Nearly identical design and layout of each screen very appropriate. – Reduce size of EZ-Mail logo. –Take advantage of the screen dimensions by using "landscape" screen instead of the "portrait" screen.

35. 34 Evolution of the interface The Final Prototype...

36. 35 General Modifications “Cancel” button added to all relevant screens. (Concept of Forgiveness) “Exit EZ-mail” added to all post welcome screens. Confirmation messages for Destructive action. Reconfigured screens to Landscape Format. Access to Help by touching

37. 36 Welcome Screen Simplification of wordings

38. 37 Create New Account Simplification of wordings Choice of E-Mail address Cancel Button

39. 38 E-Mail Options Button Style (obvious) Changed the title

40. 39 Compose New Message E-Mail List => Address book CC is omitted Cancel Button

41. 40 Message List Delete Functionality Confirmation Message Compose New Message Functionality

42. 41 Read Message Forward/Reply Delete

43. 42 Address Book Choice of E-Mail address Simplification of wordings Add/Delete

44. 43 Conclusion HCI Concepts

45. 44 How were HCI concepts applied to the design of EZ-mail? By respecting the founding principles of HCI Norman’s principles of good design Iterative design process Shneiderman’s Golden Rules User-centered design approach

46. 45 Norman’s principles of good design Provide a good conceptual model Make things visible The principle of mapping The principle of feedback

47. 46 Iterative Design Process Initial design specification phase Storytelling prototype phase Functional prototype phase

48. 47 Shneiderman’s Golden Rules Consistency throughout designConsistency Shortcuts for frequent usersShortcuts Informative feedbackfeedback Closure via design dialoguesClosure Error Handling / Action reversalAction reversal Reduce short-term memory load K.I.S.S. (Keep it short and simple)K.I.S.S.

49. 48 User-centered design approach Concentrate on user’s abilities and needs Study the user’s work habits Provide the tasks the user demands