1. LIS and Data Engagement Graham Lally Oxford Consultants for Social Inclusion graham.lally@ocsi.co.uk http://www.ocsi.co.uk/

2. Coming up Data Engagement What is it? How can it be done?

3. What are we talking about? Go beyond just providing data - helping people to get the most use out of it too. "A commitment to open data involves making information and data resources accessible to all without discrimination; and actively engaging to ensure that information and data can be used in a wide range of ways." "[We need a way to]... get beyond simply publishing datasets, and get to supporting people to use data to create social, economic and administrative change." - UK GovCamp 2012 (See http://www.timdavies.org.uk/2012/01/21/5-stars-of-open-data-engagement/)

4. #ilovemylibrary

5. Libraries Libraries Have: A lot of different content A lot of different users So they need to find ways to make finding, suggesting, using information and supporting users as easy as possible Same challenge for LIS

6. But... New users and audiences have different backgrounds, skills, language, needs and questions Can get confusing quickly How can LIS approach it in a clear, structured way? What role(s) can LIS play?

7. A Charter of Engagement 1. Be demand driven 2. Provide metadata, context 3. Support conversation around the data 4. Support skills & capacity 5. Data collaboration

8. A Charter of Engagement 1. Be demand driven 2. Provide metadata, context 3. Support conversation around the data 4. Support skills & capacity 5. Data collaboration 1. Choosing data 2. Help to understand the data 3. Help to talk about the data 4. Help to do things with the data 5. Help improve the data

9. 1. Choosing data What info do people need to make decisions (right now)? Anticipate needs Get involved in discussions Use website analytics - what pages do people visit? Search metrics - what are people actually looking for?

10. Search Metrics

11. Choosing Data Databridge UK

12. 1. Choosing data Resources & Signposting - where else could people look? Can people ask you where something is? Simple, separate form for people to ask where they can find data?

13. 2. Help to Understand the data Understand users - get on the road! Is metadata easily accessible and clear? Is there information available on frequency of data updates, formats, reliability concerns, etc? Glossary or guide to the data Any other examples of data being used?

14. 3. Help to Talk about the data Go to the conversation - what existing user groups are there? Be sharable o Hyperlinks o 'Share this' buttons for social media o E-mail alerts o News items/blog posts Be open o Can users comment at your site? o Can users reply to each other?

15. 4. Help to Use the data Lead by example

17. 4. Help to Use the data Lead by example Show examples of where data is being used o Reports o News articles o Apps? Provide links to useful resources and support o Local o National o General (e.g. http://www.improving-visualisation.org/case-studies)

18. 5. Help to Improve the data What is missing? Why is it missing? How could it be added? What do people still need for "social, economic and administrative change"?

19. What to do first? Remember, just a guide But breaks complex area down into easy-to-digest chunks Can focus on what's most useful or appropriate for you

20. Thanks graham.lally@ocsi.co.uk http://www.ocsi.co.uk/