1. Merton Residents Survey 2008/09 LONDON BOROUGH OF MERTON RESIDENTS SURVEY 2008/09 TNS Social November 2008 © 2008 TNS UK Limited. All rights reserved

2. Merton Residents Survey 2008/09 Issues of concern Image of the council Service delivery User perceptions Extra Questions 2008 The local area Crime and anti-social behaviour Tackling racism, social cohesion and respect Community activity Complaints Sources of information Young peoples survey ISSUES COVERED

3. Merton Residents Survey 2008/09 1,121 interviews conducted in home and in street Fieldwork conducted 14 July – 10 August 2008 2007: 16 July – 5 August 2007 2006: 17 July – 8 August 2006 2005: 2 – 25 September 2005 2004: 10 November – 7 December 2004 Representative quota sample Quotas set on gender, ethnic origin, age, working status of women and housing tenure, set to 2001 Census 88 sampling points across the borough METHODOLOGY

4. Merton Residents Survey 2008/09 Men Women 18-34 35-59 60+ Owner Occupier /Other Council Rented SETACHIEVEDNumber % 4942476 5158645 3729330 4250562 2120229 911,012 90 9 9106 } SAMPLE PROFILE Base: All Merton residents (1121)

5. Merton Residents Survey 2008/09 SET %ACH %ACH NO. ETHNICITY White 7571 799 Mixed Black 2529 322 Asian Other SAMPLE PROFILE Base: All Merton residents (1121)

6. Areas of Personal Concern

7. Merton Residents Survey 2008/09 Base: All Merton residents (1121) Change from 2007 *Sig +7* +1 - 4* +9* -5* -4* -3* -2 -5* -2 0 AREAS OF PERSONAL CONCERN Merton 2008 **Split Sample: Rising prices (574);not enough for young people (547)

8. Merton Residents Survey 2008/09 UP Rising prices+9 Crime+7 DOWN Litter/dirt in the street-5 Lack of affordable housing-5 Not enough being done for young-4 Traffic congestion-4 Standard of education-4 Quality of health service-3 SIGNIFICANT CHANGES IN CONCERN SINCE 2007 Base: All Merton residents (2007: 1088, 2008: 1121)

9. Merton Residents Survey 2008/09 MAIN ISSUES OF PERSONAL CONCERN 1995 - 2008 Traffic Crime Council tax Litter Base: All Merton residents (c1000)

10. Merton Residents Survey 2008/09 All AB C1 C2 DE Base: All Merton residents (1121) CONCERNS OF ‘AB’ RESIDENTS

11. Merton Residents Survey 2008/09 CONCERNS OF ‘DE’ RESIDENTS All AB C1 C2 DE Base: All Merton residents (1121)

12. Merton Residents Survey 2008/09 Base: All Merton residents (1121): All Londoners (1069) *Sig AREAS OF PERSONAL CONCERN Merton 2008 in comparison to London as a whole Diff. from London -8* +10* +4* +2 -3 +2 -3 +1 -3 0 -4* +3* -4*

13. Merton Residents Survey 2008/09 HIGHER Council tax+10 Traffic / congestion+4 Lack of recreational facilities+3 LOWER Crime-8 Lack of jobs-4 Number of homeless people-4 SIGNIFICANT DIFFERENCES IN CONCERN COMPARED TO LONDON AS A WHOLE Base: All Merton residents (2007: 1088, 2008: 1121)

14. Image of the council

15. Merton Residents Survey 2008/09 Change from 2007 * Sig +1 +5 * 0 0 0 +4 * -4 * Base: All Merton residents (1121) IMAGE OF THE COUNCIL 2008 -2

16. Merton Residents Survey 2008/09 BETTER: Informs+5 Efficient & well run +5 WORSE: Doesn’t do enough for me+4 Good value for council tax-4 SIGNIFICANT CHANGES IN IMAGE OF THE COUNCIL SINCE 2007 Base: All Merton residents (2007: 1088, 2008: 1121)

17. Merton Residents Survey 2008/09 Good job Efficient OVERALL PERCEPTIONS OF MERTON Saying Great Deal / Some Extent VFM Base: All Merton residents (c1000)

18. Merton Residents Survey 2008/09 DOING A GOOD JOB Highest 2007/08 81 Highest 2006/07 80 Lowest 2007/08 62 Lowest 2006/07 64 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

19. Merton Residents Survey 2008/09 EFFICIENT AND WELL RUN Highest 2006/07 70 Lowest 2007/08 54 Highest 2007/08 73 Base: All Merton residents (c1000) Lowest 2006/07 48 Base: All Merton residents (c1000): All London residents (c1000)

20. Merton Residents Survey 2007/08 INVOLVES RESIDENTS IN DECISION MAKING Lowest 2006/07 44 Highest 2006/07 52 Highest 2007/08 53 Lowest 2007/08 41 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

21. Merton Residents Survey 2008/09 LISTENS TO CONCERNS Lowest 2007/08 47 Highest 2007/08 59 Highest 2006/07 57 Base: All Merton residents (c1000) Lowest 2006/07 50 Base: All Merton residents (c1000): All London residents (c1000)

22. Merton Residents Survey 2008/09 DIFFICULT TO CONTACT BY PHONE Highest 2007/08 49 Lowest 2007/08 31 Highest 2006/07 49 Base: All Merton residents (c1000) Lowest 2006/07 28 Base: All Merton residents (c1000): All London residents (c1000)

23. Merton Residents Survey 2008/09 RESPONDS QUICKLY WHEN ASKED Highest 2007/08 57 Lowest 2007/08 46 Lowest 2006/07 45 Highest 2006/07 54 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

24. Merton Residents Survey 2008/09 KEEPS RESIDENTS INFORMED Highest 2007/08 74 Highest 2006/07 71 Lowest 2006/07 62 Lowest 2007/08 64 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

25. Merton Residents Survey 2008/09 STAFF FRIENDLY AND POLITE Highest 2007/08 78 Lowest 2007/08 69 Lowest 2006/07 68 Highest 2006/07 76 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

26. Merton Residents Survey 2008/09 DOES NOT DO ENOUGH FOR PEOPLE LIKE ME Lowest 2007/08 42 Lowest 2006/07 44 Highest 2006/07 54 Highest 2007/08 53 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

27. Merton Residents Survey 2008/09 VALUE FOR MONEY Highest 2006/07 56 Lowest 2006/07 32 Lowest 2007/08 35 Highest 2007/08 56 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

28. Merton Residents Survey 2008/09 BETTER JOB NOW THAN YEAR AGO Highest 2006/07 52 Lowest 2006/07 38 Lowest 2007/08 39 Highest 2007/08 50 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

29. Merton Residents Survey 2008/09 MAKING AREA BETTER PLACE TO LIVE Highest 2007/08 78 Lowest 2007/08 55 Lowest 2006/07 61 Highest 2006/07 79 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

30. Merton Residents Survey 2008/09 Diff. from London * Sig +1 +8 * 0 +2 0 +4 -6 * +2 IMAGE OF THE COUNCIL 2008 COMPARED TO LONDON AS A WHOLE 0 +1 Base: All Merton residents (c1000): All London residents (c1000)

31. Merton Residents Survey 2008/09 BETTER: Informs+8 Efficient & well run +8 WORSE: Good value for council tax-6 SIGNIFICANT DIFFERENCES IN IMAGE OF COUNCIL COMPARED TO LONDON AS A WHOLE Base: All Merton residents (2007: 1088, 2008: 1121)

32. Service Delivery

33. Merton Residents Survey 2008/09 Base: All respondents (1121) PERCEIVED SERVICE DELIVERY Merton 2008 Street lighting Public transport Refuse collection Parks, playgrounds & open spaces Libraries Recycling facilities Collection of council tax Local health services Street cleaning Policing Repair of roads and pavements Leisure and sports facilities Fly tip removal Primary education Parking services Nursery education Adult education Planning services Secondary education Youth services Social services for children/families Social services Housing benefit service Council housing Change since 2007 +1 +4* +2 +1 -5* +2 +5* -5* +1 0 -5* +2 -2 -5* NA -3 -2 -3 -4* -2 *Sig

34. Merton Residents Survey 2008/09 BETTER: Street cleaning+5 Public transport +4 WORSE: Collection of council tax-5 Policing-5 Primary education-5 Adult education-5 Housing benefit service-4 SIGNIFICANT CHANGES IN SERVICE DELIVERY SINCE 2007 Base: All Merton residents (2007: 1088, 2008: 1121)

35. Merton Residents Survey 2008/09 REFUSE COLLECTION No change since 2007 Highest 2007/08 78 Lowest 2006/07 64 Lowest 2007/08 63 Highest 2006/07 81 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

36. Merton Residents Survey 2008/09 STREET CLEANING Significant improvement from 2007 Highest 2006/07 75 Lowest 2006/07 46 Highest 2007/08 76 Lowest 2007/08 46 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

37. Merton Residents Survey 2008/09 STREET LIGHTING No change since 2007 Highest 2006/07 75 Lowest 2006/07 55 Highest 2007/08 79 Lowest 2007/08 60 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

38. Merton Residents Survey 2008/09 ROAD AND PAVEMENT REPAIR No change since 2007 Highest 2007/08 59 Lowest 2006/07 33 Highest 2006/07 53 Lowest 2007/08 31 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

39. Merton Residents Survey 2008/09 PARKS, PLAYGROUNDS & OPEN SPACES No change since 2007 Highest 2007/08 72 Lowest 2006/07 50 Highest 2006/07 75 Lowest 2007/08 50 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

40. Merton Residents Survey 2008/09 NURSERY EDUCATION No change since 2007 Highest 2007/08 31 Lowest 2007/08 19 Lowest 2006/07 16 Highest 2006/07 37 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

41. Merton Residents Survey 2008/09 PRIMARY EDUCATION Significant fall from 2007 Highest 2006/07 42 Lowest 2007/08 22 Lowest 2006/07 22 Highest 2007/08 38 Base: All Merton residents (c1000): All London residents (c1000)

42. Merton Residents Survey 2008/09 SECONDARY EDUCATION No change since 2007 Highest 2006/07 36 Lowest 2007/08 16 Lowest 2006/07 16 Highest 2007/08 32 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

43. Merton Residents Survey 2008/09 ADULT EDUCATION / EVENING CLASSES Significant fall from 2007 Highest 2007/08 37 Highest 2006/07 39 Lowest 2006/07 29 Lowest 2007/08 25 Base: All Merton residents (c1000): All London residents (c1000)

44. Merton Residents Survey 2008/09 LEISURE AND SPORTS FACILITIES No change since 2007 Highest 2007/08 50 Lowest 2006/07 23 Lowest 2007/08 32 Highest 2006/07 50 Base: All Merton residents (c1000): All London residents (c1000)

45. Merton Residents Survey 2008/09 LIBRARIES No change since 2007 Highest 2006/07 68 Lowest 2006/07 54 Lowest 2007/08 50 Highest 2007/08 68 Base: All Merton residents (c1000): All London residents (c1000)

46. Merton Residents Survey 2008/09 RECYCLING FACILITIES No change since 2007 Highest 2006/07 72 Lowest 2006/07 56 Highest 2007/08 67 Lowest 2007/08 57 Base: All Merton residents (c1000): All London residents (c1000)

47. Merton Residents Survey 2008/09 LOCAL HEALTH SERVICES No change since 2007 Highest 2005/06 61 Highest 2007/08 64 Lowest 2007/08 55 Lowest 2005/06 46 Base: All Merton residents (c1000): All London residents (c1000)

48. Merton Residents Survey 2008/09 COLLECTION OF COUNCIL TAX Significant fall from 2007 Highest 2007/08 65 Lowest 2006/07 52 Lowest 2007/08 50 Highest 2006/07 72 Base: All Merton residents (c1000): All London residents (c1000)

49. Merton Residents Survey 2008/09 PUBLIC TRANSPORT Significant improvement from 2007 Highest 2006/07 66 Highest 2007/08 76 Lowest 2006/07 55 Lowest 2007/08 64 Base: All Merton residents (c1000): All London residents (c1000)

50. Merton Residents Survey 2008/09 POLICING Significant fall from 2007 Highest 2007/08 58 Highest 2006/07 52 Lowest 2006/07 41 Lowest 2007/08 39 Base: All Merton residents (c1000): All London residents (c1000)

51. Merton Residents Survey 2008/09 PARKING SERVICES No change since 2007 % good-excellent Base: All Merton residents (c1000): All London residents (c1000)

52. Merton Residents Survey 2008/09 COUNCIL HOUSING No change since 2007 Highest 2006/07 26 Lowest 2007/08 12 Highest 2007/08 25 Lowest 2006/07 12 Base: All Merton residents (c1000): All London residents (c1000)

53. Merton Residents Survey 2008/09 HOUSING BENEFIT Significant fall from 2007 Highest 2006/07 32 Lowest 2006/07 14 Highest 2007/08 29 Lowest 2007/08 12 Base: All Merton residents (c1000)Base: All Merton residents (c1000): All London residents (c1000)

54. Merton Residents Survey 2008/09 SOCIAL SERVICES FOR ADULTS No change since 2007 % good-excellent Base: All Merton residents (2007: 1088, 2008: 1121)

55. Merton Residents Survey 2008/09 SOCIAL SERVICES FOR CHILDREN AND FAMILES No change since 2007 % good-excellent Base: All Merton residents (2007: 1088, 2008: 1121)

56. Merton Residents Survey 2008/09 Base: All respondents (1121) PERCEIVED SERVICE DELIVERY Compared to whole of London Street lighting Public transport Refuse collection Parks, playgrounds & open spaces Libraries Recycling facilities Collection of council tax Local health services Street cleaning Policing Repair of roads and pavements Leisure and sports facilities Fly tip removal Primary education Parking services Nursery education Adult education Planning services Secondary education Youth services Social services for children/families Social services Housing benefit service Council housing Diff. from London +2 +4* -4* -2 -5* -8* -2 +3 0 0 -5* NA -5* +2 -5* NA -9* NA -3 -6* -4* *Sig

57. Merton Residents Survey 2008/09 BETTER: Public transport +4 WORSE: Secondary education-9 Collection of council tax-8 Housing benefit service-6 Primary education-5 Adult education-5 Recycling facilities-5 Leisure and sports facilities-5 Council housing-4 Refuse collection-4 SIGNIFICANT CHANGES IN SERVICE DELIVERY COMPARED TO LONDON AS A WHOLE Base: All Merton residents (2007: 1088, 2008: 1121)

58. User trends

59. Merton Residents Survey 2008/09 London Merton NURSERY EDUCATION (UNDER 5’S) - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

60. Merton Residents Survey 2008/09 London Merton PRIMARY EDUCATION - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

61. Merton Residents Survey 2008/09 London Merton SECONDARY EDUCATION - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

62. Merton Residents Survey 2008/09 London Merton EVENING CLASSES / ADULT EDUCATION - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

63. Merton Residents Survey 2008/09 London Merton PARKS, PLAYGROUNDS & OPEN SPACES - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

64. Merton Residents Survey 2008/09 London Merton LIBRARIES - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

65. Merton Residents Survey 2008/09 London Merton LEISURE AND SPORT FACILITIES - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

66. Merton Residents Survey 2008/09 London Merton RECYCLING - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

67. Merton Residents Survey 2008/09 Parking Services - USERS % good-excellent Base: All Merton residents (c1000): All London residents (c1000)

68. Merton Residents Survey 2008/09 London Merton COUNCIL HOUSING - TENANTS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

69. Merton Residents Survey 2008/09 London Merton HOUSING BENEFIT - USERS % saying Good - Excellent Base: All Merton residents (c1000): All London residents (c1000)

70. Merton Residents Survey 2008/09 Social Services – For Adults % good-excellent Base: All Merton residents (c1000): All London residents (c1000)

71. Merton Residents Survey 2008/09 Social Services – For Children and Families % good-excellent Base: All Merton residents (c1000): All London residents (c1000)

72. Merton Residents Survey 2008/09 *Sig CHANGES SINCE 2007 % saying Good - Excellent

73. Merton Residents Survey 2008/09 *Sig DIFFERENCES COMPARED WITH LONDON % saying Good - Excellent

74. Merton Extra Questions

75. The local area

76. Merton Residents Survey 2008/09 Sense of belonging Source: PS5 How strongly do you feel you belong to your immediate neighbourhood? Base: All Merton Residents (1121) % 75% 23%

77. Merton Residents Survey 2008/09 % Very strongly / Fairly strongly (avg 75%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Sense of belonging Source: PS5 How strongly do you feel you belong to your immediate neighbourhood? Base: All Merton Residents (1121)

78. Merton Residents Survey 2008/09 Satisfaction with local area as a place to live % 82% 8% Source: PS3 Overall, how satisfied or dissatisfied are you with your local area as a place to live? Base: All Merton Residents (1121) Significant differences Black residents (91%)

79. Merton Residents Survey 2008/09 % Very satisfied / Fairly satisfied (avg 82%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Satisfaction with local area as a place to live Source: PS3 Overall, how satisfied or dissatisfied are you with your local area as a place to live? Base: All Merton Residents (1121)

80. Merton Residents Survey 2008/09 Satisfaction with their home as a place to live % 90% 5% Source: PS4 And how satisfied or dissatisfied are you with your home as a place to live? Base: All Merton Residents (1121) Significant differences AB residents (95%) Council tenants (74%)

81. Merton Residents Survey 2008/09 % Very satisfied / Fairly satisfied (avg 90%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Satisfaction with their home as a place to live Source: PS4 And how satisfied or dissatisfied are you with your home as a place to live? Base: All Merton Residents (1121)

82. Merton Residents Survey 2008/09 Whether older people able to get services & support to continue living at home Source: PS21 In your opinion, are older people in your local area able to get the services and support they need to continue to live at home for as long as they want to? Base: All Merton Residents (1121)

83. Merton Residents Survey 2008/09 How well informed do you feel about what to do in the event of a large scale emergency? % 38% 59% Falls among ABs (30%) Source: PS12g How well informed do you feel about what to do in the event of a large-scale emergency e.g. flooding or human pandemic flu? Base: All Merton residents (1121)

84. Crime and anti-social behaviour

85. Merton Residents Survey 2008/09 Worry about crime 57% 65% 67% Source: Q6 How worried are you about each of the following in Merton? …Crime Base: All Merton residents (c1000) 59%

86. Merton Residents Survey 2008/09 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton % Fairly / very worried about crime (2005 avg 67%) (2006 avg 65%) (2007 avg 57%) (2008 avg 59%) Worry about crime Source: Q6 How worried are you about each of the following in Merton? …Crime Base: All Merton residents (c1000)

87. Merton Residents Survey 2008/09 61% 65% 66% Worry about anti-social behaviour Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviour Base: All Merton residents (c1000) 59%

88. Merton Residents Survey 2008/09 % Fairly / very worried about anti-social behaviour (2005 avg 66%) (2006 avg 65%) (2007 avg 61%) (2008 avg 59%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Worry about anti-social behaviour Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviour Base: All Merton residents (c1000)

89. Merton Residents Survey 2008/09 36% 45% 43% Worry about drug users Source: Q6 How worried are you about each of the following in Merton? …Drug users Base: All Merton residents (c1000) 38%

90. Merton Residents Survey 2008/09 % Fairly / very worried about drug users (2005 avg 43%) (2006 avg 45%) (2007 avg 36%) (2008 avg 38%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Source: Q6 How worried are you about each of the following in Merton? …Drug users Base: All Merton residents (c1000) Worry about drug users

91. Merton Residents Survey 2008/09 47% Worry about people being drunk or rowdy in public places Source: Q6 How worried are you about each of the following in Merton? …People being drunk or rowdy in public places Base: All Merton residents (c1000) 47%

92. Merton Residents Survey 2008/09 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Source: Q6 How worried are you about each of the following in Merton? …People being drunk or rowdy in public places Base: All Merton residents (c1000) Worry about people being drunk or rowdy in public places % Fairly / very worried about drug users (2007 avg 47%) (2008 avg 47%)

93. Merton Residents Survey 2008/09 Whether the police and local public services are dealing with anti-social behaviour and crime in their local area Source: PS26 It is the responsibility of the police and local public services to work in partnership to deal with anti-social behaviour and crime in your local area. So how much would you agree or disagree that the police and local public services are successfully dealing with these issues? Base: All Merton residents (1121) % 61% 11%

94. Merton Residents Survey 2008/09 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton % Strongly / tend to agree (61%) Source: PS26 It is the responsibility of the police and local public services to work in partnership to deal with anti-social behaviour and crime in your local area. So how much would you agree or disagree that the police and local public services are successfully dealing with these issues? Base: All Merton residents (1121) Whether the police and local public services are dealing with anti-social behaviour and crime in their local area

95. Merton Residents Survey 2008/09 37% 30% How informed residents feel about what is being done to tackle anti-social behaviour Significant fall from 2007 Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area? Base: All Merton residents (c1000) 33%

96. Merton Residents Survey 2008/09 % Fairly / very informed (2006 avg 30%) (2007 avg 37%) (2008 avg 33%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area? Base: All Merton residents (c1000) How informed residents feel about what is being done to tackle anti-social behaviour

97. Tackling racism, social cohesion and respect

98. Merton Residents Survey 2007/08 Whether the council treats people in a fair and non- discriminatory way Source: Q8 Do you agree that Merton Council treats people in a fair and non-discriminatory way? Base: All Merton residents (1121) % 57% 8%

99. Merton Residents Survey 2007/08 Merton Whether the council tackles racism % saying yes Source: Q10 In your opinion do you think that Merton Council tackles racism or not? Base: All Merton residents (c1000)

100. Merton Residents Survey 2007/08 Source: Q10 In your opinion do you think that Merton Council tackles racism or not? Base: All Merton residents (1121) Whether the council tackles racism

101. Merton Residents Survey 2007/08 Your local area is a place where people from different backgrounds get on well together Significant increase from 81% in 2007 to 85% in 2008 Source: Q18 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Base: All Merton residents (c1000)

102. Merton Residents Survey 2007/08 Your local area is a place where people from different backgrounds get on well together By ethnicity Source: Q18 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Base: All Merton residents (1121) 85%86%85%83%

103. Merton Residents Survey 2008/09 Whether treated with respect and consideration by local public services All / most of the time = 68% Source: PS20 In the last year, would you say that you have been treated with respect and consideration by your local public services? Base: All Merton residents (1121) %

104. Merton Residents Survey 2008/09 Source: PS19 In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? Base: All Merton Residents (1121) % 68% 28% How much of a problem is people not treating each other with respect and consideration in local area

105. Merton Residents Survey 2008/09 % Not / not a very big problem (68%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Source: PS19 In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration? Base: All Merton Residents (1121) How much of a problem is people not treating each other with respect and consideration in local area

106. Community activity

107. Merton Residents Survey 2008/09 Whether can influence decisions affecting their local area 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton % Definitely / tend to agree (2007 avg 52%) (2006 avg 51%) (2008 avg 53%) Source: PS13 Do you agree or disagree that you can influence decisions affecting your local area? Base: All Merton residents (c1000)

108. Merton Residents Survey 2008/09 Satisfaction with cultural opportunities % 70% Source: Q13 Overall, how satisfied are you with the cultural opportunities in Merton? Base: All Merton residents (c1000) 68%

109. Merton Residents Survey 2008/09 % Very / fairly satisfied (2007 avg 70%) (2008 avg 68%) 1: Village/ Hillside/ Raynes Park/ Wimbledon Park 2: Dundonald/ Trinity/ Abbey 3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden 4: Lavender Fields/ Pollards Hill/ Figges Marsh 5: Ravensbury/ St Helier/ Cricket Green 6: Colliers Wood/ Graveney/ Longthornton Source: Q13 Overall, how satisfied are you with the cultural opportunities in Merton? Base: All Merton residents (c1000) Satisfaction with cultural opportunities

110. Merton Residents Survey 2008/09 Source: PS16 In the past 12 months have you …? Base: All Merton residents (1121) Involvement with groups that can make decisions affecting ….

111. Complaints

112. Merton Residents Survey 2008/09 Whether made a complaint in the last year Source: Q15 Have you made a complaint to the council about its services in the last year? Base: All Merton Residents (1121)

113. Merton Residents Survey 2008/09 Satisfaction with the way complaint was handled Source: Q16 How satisfied were you with the way in which your complaint was handled? Base: All Merton residents who have made a complaint in the last year (226) % 30% 59%

114. Sources of information

115. Merton Residents Survey 2008/09 Sources of information Source: Q14 Which, if any, of the following do you use to access information? Base: All Merton residents (1121)

116. Young Persons Survey

117. Merton Residents Survey 2008/09 Areas of personal concern – Young people Significant fall for bullying from 2007 Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245) %

118. Merton Residents Survey 2008/09 Areas of personal concern 2008 Young Merton residents Vs young Londoners Base: All Merton residents 11-17yrs 257, London residents 11-17 yrs 254 %

119. Merton Residents Survey 2008/09 Areas of personal concern – social grade Base: All Merton residents 11-17yrs (257) %

120. Merton Residents Survey 2008/09 Image of the council – young people 2008 % Saying Great Deal / Some Extent % Base: Merton residents 11-17yrs who know a lot or a little about the Council (2008: 158, 2007:156, 2006: 245, 2005: 151)

121. Merton Residents Survey 2008/09 Image of the council 2008 Merton Vs London % Saying Great Deal / Some Extent % Base: Merton residents 11-17yrs who know a lot or a little about the Council 158; London residents 11-17yrs who know a lot or a little about the Council 139

122. Merton Residents Survey 2008/09 Perceived Service Delivery 2008 – Young people Difference from 2007 Primary schools The police Libraries Public transport Parks, playgrounds and open spaces Local health services Recycling facilities Secondary schools Leisure / sports facilities Repair of roads/pavements/cycle paths Street cleaning Sixth form colleges Arts and culture Activities for young people Social services for children and families Base: All Merton residents 11-17yrs (2008: 257, 2007: 260) 0 +3 -4 -2 0 -2 -4 -7 -2 -3 -9* *Sig

123. Merton Residents Survey 2008/09 Perceived Service Delivery – Young people Difference from London Primary schools The police Libraries Public transport Parks, playgrounds and open spaces Local health services Recycling facilities Secondary schools Leisure / sports facilities Repair of roads/pavements/cycle paths Street cleaning Sixth form colleges Arts and culture Activities for young people Social services for children and families Base: All Merton residents 11-17yrs 257 +8 n/a -14 -3 -6 -9 -8 +5 0 -3 -4

124. Merton Residents Survey 2008/09 Young people and political involvement 86% 86% 86% 82% 86% 93% 69% 68% 65% 61% 63% 67% 55% 54% 56% 2008 2007 2006 Have done or might consider doing Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)

125. Merton Residents Survey 2008/09 Out of school activities attended 82% engage in at least one activity % Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)

126. Merton Residents Survey 2008/09 Out of school activities young people would like to attend 94% would like to attend at least one % Base: All Merton residents 11-17yrs (2008: 257, 2007: 260, 2006: 245)

127. Merton Residents Survey 2008/09 To what extent do you agree that Merton is a good place for young people to live? % 81% Base: All Merton residents 11-17yrs (2008: 257, 2007: 260) 81%

128. Merton Residents Survey 2008/09 How would you prefer to get information about the Council? Base: All Merton residents 11-17yrs (2008: 257, 2007: 260)

129. Merton Residents Survey 2008/09 How important is it for you that the Council looks after the environment through its policies? A significant increase from 2007 % 86% Base: All Merton residents 11-17yrs (2008: 257, 2007: 260) 92%