1. Learning Session 3: Team Action Planning

2. What have we learned about process and outcome metrics? How can we work together on the consent process as our highest leverage impact on results? What will we do by next Tuesday to make improvements to our consent process? Questions We’re Running On

3. What Have We learned? LS1: Pick one of four areas to focus on –Communication –Physician engagement –Consent –Optimizing clinical care of the potential donor Preliminary results were promising –Was this enthusiasm versus true system redesign?

4. What have we learned? LS2: Action planning –Refine the team’s current PDSA –Add a new PDSA –Stop the team’s current PDSA and start a different one

5. We also learned that redesigning our system is hard work!

6. The Learning Continues: January 2013 Review of Data

7. “Journey/Path” Process The Learning Continues: February 2013 Conference Call (-) YES(+) YES(-) NO(+) NO “Finish Line” Outcome Yes No Effective (+) (-)

8. Potential Donors 2013 (Jan-Mar): Reasons for No Consents

9. How does the journey we’ve experienced so far inform our next steps?

10. April 2013 Learning Session 3 Action planning needs to focus on consent!

11. Without limitations, barriers or constraints: What is your best idea to change it?

12. May 14 th Conference Call All teams prepare and report out on learnings and actions related to the consent process

13. Important Reminders! The collaborative recipe requires all ingredients! Is your team actively engaged in all of them? –Monthly conference calls –Basecamp – posting resources and lessons learned –Learning sessions –Quality coaches –Monthly team reports –Reaching out to teams that have knowledge to share