1. Mansoor Iqbal Deepthi Atluri Nawaz Ikram

2. Mr. Chris Edwards CFO, Open Range Communications 6370 Antoine Dr. Houston, Texas 7709 1

3.  Established in April 2004, headquartered in Houston, TX.  Provides 4 th generation broadband wireless internet/VOiP services.  Provides services to over 20 communities across houston,TX.  Present working technical staff are 32 and non technical staff are 15, annual revenue is about $150,000 dollars.  Provides services to customers using 4 sales channels: Door-to-door, Telesales, Websales & dealer sales channel.

4.  Design a user friendly web site for customers and employees.  Implement a new backend system for day to day Open Range business needs.  Increasing sales and providing efficient customer service.  Tracking ORC’s modem stock movements.  Improving order, delivery and Invoice functionality for large volumes of data.

5.  The system should allow new users to register, create their accounts and place the order for internet/VOiP services.  Should provide functionality of complete “Order To Cash” (OTC) process in the back-end system.  Employees should be able to edit customer Information, update their billing account and send information about promotions and discounts.

6.  Employees should able to maintain the inventory records for modems and installation equipments.  The existing customers should be able to place service requests, modify their information and be able to pay their bills online.

7. Tangible Values:  Increased revenues.  Saving $20,000 dollars annually due to online marketing and discounts.  Increased employee/system performance there by saving 3500 man hours annually to ORC.  Increase in annual revenues as45%of it is coming directly from online sales.

8. Intangible value:  Increased customer’s loyalty to ORC.  Improved customer satisfaction due to increased efficiency and faster service provided.  Automate the entire ORC business operations there by increasing the productivity and stream- lining the business processes.  Employee satisfaction and performance due to ease of new system usage.  Provides faster internet/VOiPservice to customers

9.  The new system should be ready by December 1st 2010.  Data migration from the current system to new system is a nightmare!!  Budget for implementing the new system should not exceed $100,000 dollars.  Business users cannot dedicate 100% of their time to the project.

10.  Comments  Thoughts  Suggestions