2. Web Interface Technology™ System Request Project Sponsor: Michael Brown, Manager Marketing Project Team: Dan Luciano, Josh Owen, Nick Rose

3. WIT™ (Web Interface Technology) is a web hosting company offering enterprise solutions to client companies. Our clients use our services for website hosting, website authoring, and web based tools to facilitate their business needs. Web Interface Technology™

4. Our client companies have requested an additional tool that will help their customers to schedule appointments from their website. This tool will generate more revenue for our clients as well as increase our sales. Web Interface Technology™ Business Need:

5. A web-based appointment-scheduling tool to serve a wide variety of industries. The tool should be scalable to multiple business applications. Must include a client interface for user friendly customization. Web Interface Technology™ Business Requirements:

6. Web Interface Technology™ Business Requirements: Functional Summary: Web-based appointment reservation tool Client interface for customized page content Client company access page for data updates Billing invoice with initial estimate Future requirement – web based bill pay

7. Web Interface Technology™ Tangible Benefits New add-on for more revenue through up selling Data storage needs create another opportunity for revenue growth Ownership of client data secures revenue streams for longer periods due to increased client reliance on our service Business Value:

8. Web Interface Technology™ Intangible Benefits Customer satisfaction – clients requested the tool Differentiation of our web hosting service New marketing tool Potential increase in web traffic will allow WIT™ to be seen by more potential clients Business Value:

9. Web Interface Technology™ Need to evaluate our datacenter to see if expansion is required or just added storage Tool must work on all web browsers so specialized applets must not be used Clients want this tool quickly and delays may result in lost clients rather than new revenue, must estimate timetable and not digress. Special Issues and Constraints: