1. www.shemanagement.com SHE www.shemanagement.com info@shemanagement.com Managing Work Related Stress

2. www.shemanagement.com Introductions SHE Management (UK) Ltd Gary Beckley Joanna Barker Majvor Darnton SHE www.shemanagement.com info@shemanagement.com

3. www.shemanagement.com Today’s Seminar 1.What is work related stress (WRS) 2.Why organisations need to take action 3.The ‘stress risk assessment’ 4.How to manage stress in the workplace 5.Question time

4. www.shemanagement.com What is WRS? HSE: ‘the adverse reaction people have to excessive pressure or other types of demands placed upon them’ Psychologists: ‘stress is a feeling which results from excessive pressures and environmental stimulation’ Stress in the workplace, Berger and Company Inability to cope.

5. www.shemanagement.com What does WRS cost? HSE Estimates 6.5 million working days lost in 1995 Average of 16 days per person Costs around £370 million to employers £3.75 billion to society

6. www.shemanagement.com What does WRS cost? Decreased productivity Poor judgement Poor quality Poor customer care High personnel turnover Low morale Increased accidents Psychological and physiological effects From 3000 managers surveyed, 90% stated WRS was affecting the health and performance of employees:

7. www.shemanagement.com A Board Level issue? TU’s report a 22% rise in civil claims Criminal liability? Changes to MHSWR – statutory duty The Corporate Killing Bill? Reckless killing? Killing by gross carelessness?

8. www.shemanagement.com What can be done? The ‘Stress Risk Assessment’ HSG218 The HSE 5 step approach 1.Identify Hazard 2.Who may be harmed 3.Evaluate Risk 4.Record the findings 5.Review

9. www.shemanagement.com Record and Review: Legal requirement (5 or more employees) Share general findings with staff Review initially after a set time period (6 months?) Any significant changes Involve employees and representatives.

10. www.shemanagement.com Conclusions Effective people management practices are key drivers for: Productivity Performance Economic benefits Improved attendance Motivation Commitment Legal compliance

11. www.shemanagement.com SHE Management (UK) Ltd WRS Services: 1.Primary Intervention. WRS risk assessments Targeted intervention Evaluation of intervention success 2.Secondary Intervention. Assisting with coping skills Stress management training Primary counselling 3.Tertiary Intervention. Rehabilitation Return to work programmes