1. © 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 IT Essentials PC Hardware and Software 4.1 Instructional Resource Chapter 12: Advanced Operating Systems

2. Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Objectives  Select the appropriate operating system based on customer needs.  Install, configure, and optimize an operating system.  Describe how to upgrade operating systems.  Describe preventive maintenance procedures for operating systems.  Troubleshoot operating systems.

3. Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Critical Concepts  What is this chapter about and why is it important?  This chapter dives into the more intricate operations and functions of the operating system. On the new certification, Windows 2000 Professional, Windows XP, and Windows Vista are covered. Another challenge is that Windows 7 is being deployed in the corporate environment. Computer boot problems, determining which operating system is the best to install based on the customer’s needs, reloading the operating system, customizing the operating system, and tweaking the operating system for optimum performance are all part of teaching advanced operating systems.

4. Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Activities  What activities are associated with this chapter? 12.2.2 Lab: Advanced Installation of Windows XP 12.2.2 Optional Lab: Advanced Installation of Windows Vista 12.2.3 Lab: Create a Partition in Windows XP 12.2.3 Optional Lab: Create a Partition in Windows Vista 12.2.4 Lab: Customize Settings in Windows XP 12.2.4 Optional Lab: Customize Settings in Windows Vista 12.2.5 Optional Lab: Install an Alternate Browser 12.4.1Lab: Schedule Task Using GUI and “at” Command in Windows XP 12.4.1 Optional Lab: Schedule Task Using GUI and “at” Command in Windows Vista

5. Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Activities (continued)  What activities are associated with this chapter? 12.4.2 Lab: Restore Points in Windows XP 12.4.2 Optional Lab: Restore Points in Windows Vista 12.5.3 Lab: Fix Operating System Problem 12.5.3 Lab: Remote Technician: Fix an Operating System Problem 12.5.3 Lab: Troubleshooting Operating System Problems in Windows XP 12.5.3 Optional Lab: Troubleshooting Operating System Problems in Windows Vista Chapter 12 Quiz

6. Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: New Terms  What terms are introduced in this chapter? American Standard Code for Information Interchange (ASCII )12.2.6 answer file12.2.2 C: drive12.2.3 CHKDSK12.2.4 cookie12.2.5 default installation12.2.2 disk management12.2.3 Disk Operating System (DOS)12.5.2 drive letter12.2.3 format12.2.9

7. Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: New Terms  What terms are introduced in this chapter? icon12.2.4 installation CD12.2 Master Boot Record (MBR)12.5.2 MSCONFIG12.2.9 Multipurpose Internet Mail Extensions (MIME)12.2.6 Network Operating System (NOS )12.1.2 network server12.1.2 NT Loader (NTLDR)12.5.2 primary partition12.2.3 registry12.4.2

8. Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: New Terms  What terms are introduced in this chapter? Remote Installation Services (RIS)12.2.2 resolution12.2.7 restore point12.4.2 Simple Mail Transfer Protocol (SMTP)12.2.6 System Restore12.2.4 Task Manager12.2.4 unattended installation12.2.2 virtual memory12.2.4

9. Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes  What has changed from the previous version (4.0) of ITEPC? Page 12.1.3 Windows OS directory structures User file locations System file locations Fonts Temporary Files Program Files Offline fFles and Folders

10. Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.2.3 Create, view, and manage disks, directories, and files Disk Structure Active, primary, extended, and logical partitions Mount points Mounting a drive FAT32 and NTFS Drive Status Foreign Healthy Initializing Missing Not Initialized Online Online (Errors) Offline Unreadable

11. Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.2.4 Identify procedures and utilities that are used to optimize the performance of operating systems Hard drive management tools Disk Error-Checking Tool Disk Defragmenter System Information Remote Desktop Remote Assistance Administrative tools Event Viewer Computer Management Services Performance Monitor

12. Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.2.4 Identify procedures and utilities that are used to optimize the performance of operating systems (continued) Device Manager Enable Disable Warnings Indicators Task Manager Process list Resource usage Process priority Termination System Monitor Regional and Language Options

13. Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.2.9 Windows CLI commands MSCONFIG DIR CHKDSK EDIT COPY XCOPY FORMAT HELP SFC MD / CD / RD Page 12.4.1 Schedule automatic tasks and updates CLI Scheduled Tasks Windows Automatic Updates

14. Presentation_ID 14 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.4.2 Set restore points System Restore utility Page 12.5.1 Review the troubleshooting process Identify the Problem Establish a Theory of Probable Causes Determine an Exact Cause Implement a Solution Verify Solution and Full System Functionality Document Findings

15. Presentation_ID 15 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.5.2 Identify common problems and solutions Boot Error Messages and Conditions The computer displays an Invalid Boot Disk error The computer displays an Inaccessible Boot Device error The computer displays a Missing NTLDR error Operational problems A service fails to start A device fails to start The computer continually restarts The computer displays a BSOD error The computer locks up An application fails to install, start, or load

16. Presentation_ID 16 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page 12.5.2 Identify common problems and solutions. Error Messages and Conditions System Performance and Optimization Aero does not run The search feature takes a long time The UAC no longer works The sidebar is empty The computer is running slowly

17. Presentation_ID 17 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Classroom Management  Provide the students with as much hands-on experience as possible with the computers so that they become familiar with the operating system tools, boot menus, control panels, and command-line tools.  If a lab demonstrates a GUI tool, have the students research and bring up the same tool using a command from a prompt.

18. Presentation_ID 18 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Teaching Analogies  All parts of the computer must work together for efficient production. A desk is like RAM. The person at the desk is like the CPU. The filing cabinet is like the hard drive. When working at a desk, a person uses the papers and information on the desk to do the task at hand. When more information is needed, the person looks inside the filing cabinet to retrieve information and bring it to the desk where it is used. Upgrading your RAM is like making the desk space bigger, and upgrading the hard drive is similar to getting a bigger filing cabinet.  A computer with a dual operating system is like having two cars to drive. However, you can only use one at a time.

19. Presentation_ID 19 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential  Why are command-line utilities important for technicians to use with deployments and troubleshooting?  What are the situations in which a dual-boot operating system would most likely be used?  What are some methods for deploying a corporate operating system and applications image?  What are some methods for deploying corporate updates? Chapter 12: Suggested Class Discussions

20. Presentation_ID 20 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Best Practices  Have the students create at least one partition as FAT or FAT32 and save a file to the partition. Students should use the convert.exe command from a prompt to convert the partition with the file intact.  On a flat panel monitor, demonstrate different resolutions and how the concept of native resolution is important on laptops and flat panel monitors.

21. Presentation_ID 21 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 12: Outside Reading Microsoft Windows http://www.microsoft.com/windows/default.aspx Apple OS X http://www.apple.com/macosx/ Linux http://www.linux.com/

22. Presentation_ID 22 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential

23. Presentation_ID 23 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential