1. Kayreen Lum Program Manager II King County E-911 Program Office

2. 9-1-1 in King County County-wide 9-1-1 service began on September 4, 1985. County-wide 9-1-1 service began on September 4, 1985. Just over 25 years later we now have 12 call centers. Just over 25 years later we now have 12 call centers. Funding for 9-1-1 through a fee on phone bill Funding for 9-1-1 through a fee on phone bill $.95 ($.25 to the state and $.70 to the county) $.95 ($.25 to the state and $.70 to the county) On all phones with monthly bills (some prepaid services) On all phones with monthly bills (some prepaid services)

3. Quick Facts King County’s Population: 1,916,441* King County’s Population: 1,916,441* Seattle Population is 582,454** Seattle Population is 582,454** Seattle has two 9-1-1 centers: Seattle Police and Seattle Fire. Calls come into the Seattle Police call center and are transfer to Seattle Fire if needed. Seattle has two 9-1-1 centers: Seattle Police and Seattle Fire. Calls come into the Seattle Police call center and are transfer to Seattle Fire if needed. *US Census Bureau 2009 Estimate ** US Census 2006

4. Seattle PD and Seattle FD Seattle PD: Seattle PD: SPD answered 507,008 9-1-1 calls SPD answered 507,008 9-1-1 calls Cell calls 66% Cell calls 66% Average is 42,250 per month, 1,389 per day. Average is 42,250 per month, 1,389 per day. Highest in Aug. 1,546 Highest in Aug. 1,546 Lowest in Mar. 1,264 Lowest in Mar. 1,264 Seattle Fire: Seattle Fire: 80,921 of Seattle Fires 83,254 call are those transferred from SPD Cell calls 48% Average is 6,938 per month, 228 per day. Highest in July 248 Lowest in Jan. 205

5. In King County In 2010 King County: In 2010 King County: Total calls 1,756,108 Total calls 1,756,108 Cell calls about 66% Cell calls about 66% Average is 153,280 per month, highest in August 167,370 calls Average is 153,280 per month, highest in August 167,370 calls

8. When you call… The 9-1-1 center will be sent information on your call- this is the Enhanced part of E-911 The 9-1-1 center will be sent information on your call- this is the Enhanced part of E-911 ANI: Automatic Number Identification ANI: Automatic Number Identification Give the phone number Give the phone number Give the name of the subscriber or company Give the name of the subscriber or company Non-initialized wireless phones do not give phone number Non-initialized wireless phones do not give phone number ALI: Automatic Location Identification ALI: Automatic Location Identification Give exact address of wireline phones (home, business, payphone) Give exact address of wireline phones (home, business, payphone) Gives area of call on a wireless phone Gives area of call on a wireless phone Gives address provided to carrier on static VoIP phones and on nomadic VoIP you either provide an address or is similar to wireless Gives address provided to carrier on static VoIP phones and on nomadic VoIP you either provide an address or is similar to wireless

10. What you will be asked… What is the nature of the emergency? What is the nature of the emergency? Simple answer to make sure you are at the right call center for your type of emergency Simple answer to make sure you are at the right call center for your type of emergency What is the location What is the location of the emergency? of the emergency? Address, cross streets, Address, cross streets, building name or landmark building name or landmark What is your name and the phone number you are calling from? What is your name and the phone number you are calling from? Verifying the information on the screen and making sure that they have a call back number should the call be disconnected Verifying the information on the screen and making sure that they have a call back number should the call be disconnected

11. What you will be asked… More details on the emergency More details on the emergency The call receiver will ask specific questions that pertain mostly to officer safety, your safety and getting to you, the suspect, and what type of offence The call receiver will ask specific questions that pertain mostly to officer safety, your safety and getting to you, the suspect, and what type of offence Full details are not needed as the officers will take the full report Full details are not needed as the officers will take the full report

12. “Call Receiving” 9-1-1, What are you reporting? Someone just tried to steal my pager!

13. “Dispatching” 236 and 265 for an attempted robbery just occurred at 123 Go St. Suspect attempted to grab her pager and ran westbound. Suspect is … No weapons or injuries to the victim. Contact the victim in front of Fannies Bakery. Received, in route.

14. When to call 9-1-1 9-1-1 is the number to call when you need immediate emergency response from police, fire or medics.

15. Use non-emergency numbers when it is not an emergency www.kingcounty.gov/linksbyzip

17. Things to think about If you are calling to ask a question…that is probably not 9-1-1 If you are calling to ask a question…that is probably not 9-1-1 Was that an earthquake? Was that an earthquake? If what you are looking for does not require lights and sirens (police, fire or medical)…it is probably not 9-1-1 If what you are looking for does not require lights and sirens (police, fire or medical)…it is probably not 9-1-1 I need my road iced I need my road iced My power is out My power is out Has someone else already called Has someone else already called Lots of cars on the freeway, vs. a road no one goes down Lots of cars on the freeway, vs. a road no one goes down Person involved is on a phone Person involved is on a phone If you are unsure…call!

18. 9-1-1 and new technology Have: Have: Online Reporting Online Reporting Tweeting about Stolen Cars http://twitter.com/getyourcarback Tweeting about Stolen Cars http://twitter.com/getyourcarback http://twitter.com/getyourcarback Don’t Have: Don’t Have: Facebook and other social media Facebook and other social media Texting or picture messaging to 9-1-1 Texting or picture messaging to 9-1-1

19. 9-1-1 cannot receive text messages

20. Technology that “helps” you call 9-1-1 OnStar, Sync, ect. OnStar, Sync, ect. Lifeline, Life alert, EM finders, Lifelink Lifeline, Life alert, EM finders, Lifelink Chill List, iZUP, Zomm Chill List, iZUP, Zomm

21. In the News Metro rider robbed while 9-1-1 said they would not send a Deputy Metro rider robbed while 9-1-1 said they would not send a Deputy

22. Lock your cell so it doesn’t dial 9-1-1

23. www.kingcounty.gov/911