Presentation on theme: "Qwest E Private Switch / Automatic Location"— Presentation transcript:
1 Qwest E9-1-1. Private Switch / Automatic Location Qwest E Private Switch / Automatic Location Identification (PS/ALI)Intro self: 30 plus years in business; Service Manager; Previous Regulatory Director for 9-1-1; Not a SME!G8570610/2001
2 Agenda Review Terms What is PS/ALI? PS/ALI providers – sampling 9-1-1 legislationBrief agenda of the presentation
3 Enhanced 9-1-1Enhanced service is for reporting police, fire, medical and other emergencies; it allows the public safety agency to immediately pinpoint the location and telephone number of each caller. If the caller is provided service by a private branch exchange (PBX) or Centrex, the main number and address of the PBX is provided to the public safety agency.Explain E – PSAP Vs. Enhanced 9-1-1/PS-ALI service: With Basic not ANI no ALI. With E opportunity to get telephone number and address location of caller. Residential, Wireless, VoIP, PBX, POTS provide different views to the Call Taker.
4 PS/ALIPrivate Switch Automatic Location Identification (PS/ALI) is an enhancement to emergency response systems that allows PBX and Centrex users to enjoy the benefits of full-featured enhanced 9-1-1, including specific address and location information for each station.Without PS/ALI only a single address or the primary number of the PBX will display. This is usually the location information for the PBX and not that of the individual station users. The lack of "real" address and location information can result in errors and delays in dispatching of emergency response personnel, especially in cases of off campus extensions. Seconds Count!
5 Description of PS/ALI Service Allows a PBX switch located on a campus or multi-building subscriber’s premises to be trunked directly in an E9-1-1 selective routing office.Automatic Number Identification (ANI) is passed to the selective routing office by the PBX, where it is read, processed and utilized exactly as if it were provided by any other serving-end office in the E9-1-1 system.With PS/ALI the PBX owner/operator must supply the initial telephone number-to-address data (ALI files) as well as periodic updates.Station information is loaded into the E9-1-1 automatic location/data management system (ALI/DMS) for retrieval by the PSAP when an emergency caller dials from a PBX station.Public Service Answering Point (PSAP)PS/ALI Service provides the PBX customer with private E911 trunks from their PBX to the E911 System. To utilize this service, the PBX must be capable of sending the calling station's telephone number to the QWEST E911 network in a specified Multi-frequency (MF) Address Signaling protocol. This information is known as Automatic Number Identification (ANI), and when received, is routed by the QWEST E911 system to the appropriate PSAP. There, data specific to the calling station is accessed from Automatic Location Identification (ALI) databases maintained by QWEST. This critical data associated with the calling location, including the telephone number, name, address, and the nearest responding emergency agencies, greatly enhances the speed and efficiency of the PSAP dispatch operation.
6 Is PS/ALI Right For You? Target customers: Benefits: Multi-location businessesSchools and universitiesHealth care facilitiesBenefits:PSAP can easily identify which station the call is originating fromRoutes the calls to the appropriate PSAP based on calling party locationWith PS/ALI, PBX customers have a more reliable way to ensure their employees or customers have quick and easy access to their emergency agency.Includes Hotels, Hospitals, Assisted living facilities; any campus environment.ANI - Automatic Number IdentificationALI - Automatic Location IdentificationSelective Routing Platform identifies correct PSAP for callPSAP - Public Safety Answering Point (9-1-1 Call Center)
7 Call Delivery Without PS/ALI ACCIDENT LOCATIONState Bank1212 Jones AvenueGolden, COGolden PSAP9-1-1 Selective RouterPBX LOCATIONState Bank999 BroadwayDenver, CODenver PSAPCentralOfficeCall flow without PS/ALI note the wrong data being passed. Remember Seconds Count.ANI - Automatic Number IdentificationALI - Automatic Location IdentificationSelective Routing Platform identifies correct PSAP for callPSAP - Public Safety Answering Point (9-1-1 Call Center)State Bank101 Pearl StreetBoulder, COBoulder PSAP
8 Call Delivery Without PS/ALI (con’t) (303) PBXB 01/01 11:50STATE BANK999 BROADWAY29065P#DENVERPSAP=DENVERDENVER PDDENVER FDDENVER AMBULANCEExample of what the call taker sees when no PS/ALI is available from a multi-location PBX; without PS/ALI only trunk DN is delivered to S/R and may cause call to be misdirected to PSAPANI - Automatic Number IdentificationALI - Automatic Location IdentificationSelective Routing Platform identifies correct PSAP for callPSAP - Public Safety Answering Point (9-1-1 Call Center)Dispatcher display:The displayed address is not the caller’s addressThe ANI telephone number is not the valid numberThe call is not routed to the proper PSAPThe proper agencies are not displayed
9 The PS/ALI Solution CAMA TRUNKS PRI TRUNKS Golden PSAP ACCIDENT LOCATIONState Bank1212 Jones AvenueGolden, COCAMA TRUNKSRoutingInformationGolden PSAPPBX LOCATIONState Bank999 BroadwayDenver, COCentralOffice9-1-1Selective RouterDenver PSAPDemonstration of the call flow with PS/ALI serviceCAMA - Centralized Automatic Message AccountingANI - Automatic Number IdentificationALI - Automatic Location IdentificationSelective Routing Platform identifies correct PSAP for callPSAP - Public Safety Answering Point (9-1-1 Call Center)PRI TRUNKSState Bank101 Pearl StreetBoulder, COPBX TRANSPORTS EACH 911 DID NUMBER VIA CAMA OR PRI TRUNKSBoulder PSAP
10 The PS/ALI Solution (cont.) (303) PBXB 01/01 11:50STATE BANK1212 JONES AVENUE29065P#GOLDENPSAP=GOLDENGOLDEN PDGOLDEN FDGOLDEN AMBULANCEAccurate information is provided because of having PS/ALI and the correct call data is passed to the call taker at the center.ANI - Automatic Number IdentificationALI - Automatic Location IdentificationSelective Routing Platform identifies correct PSAP for callPSAP - Public Safety Answering Point (9-1-1 Call Center)Dispatcher display:The call-back number is correctThe proper address is displayedThe call is routed properlyThe proper agency is displayed
11 Overall 9-1-1 Network With PS/ALI System COMPUTERRoutingInformationCAMA TRUNKS(ANI)PRI Trunks9-1-1 Selective RouterCentralOfficePSAPDemonstration of call flow that would give the correct details to the Call taker because of having PS/ALI or do not have PS/ALI would give PBX info.ANI - Automatic Number IdentificationALI - Automatic Location IdentificationSelective Routing Platform identifies correct PSAP for callPSAP - Public Safety Answering Point (9-1-1 Call Center)PBX LOCATIONPBX TRANSPORTS EACH 911 DID NUMBER VIA CAMA OR PRI TRUNKSALIData Base
12 PS/ALI Providers/Vendors Some PS/ALI service providers are:Qwest – Verizon – CenturyLinkIntradoVixxiTCS (TeleCommunications Systems)Data Source911 ETC’s Crisis Connect™ (http://www.911etc.com/)9-1-1 Enable (http://www.911enable.com)Cisco Emergency Response Service – Software applicationTadiranContact your local telephone service provider to see what they do for PS/ALI.Qwest uses Intrado as it’s database manager but provides the information to Intrado; Verizon is its own ALI manager; Embarq uses DataSource; Embarq is now CenturyLink and what database will be used in the future is pending. Intrado, Vixxi, TCS & Enable are VoIP PS/ALI; Etc, Intrado & Data Source are database managers; Cisco and Tadiran are alternative forms of PS/ALI information. Google 9-1-1/PS/ALI and will get many service providers and details.
13 PS/ALI LegislationTwenty States currently have E legislation either enacted or pendingThe state are: Alaska, Arkansas, California, Colorado, Connecticut, Florida, Illinois (Chicago specifically), Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Nebraska, Ohio, Pennsylvania, Texas, Vermont, Virginia, and Washington.(according to Etc. Web site: )15 states have laws enacted per the etc. web site; See the web site noted to get the specifics.
14 What about OregonOregon Emergency Management and the PSAPs are in the process of developing a “rule”/”law” to present to the Legislature in early 2010The law will require a PS/ALI type of data reporting to 9-1-1They are still working through the specifics.Per Shannon Marheim, OEM, as presented at our Quarterly APCO meeting October 15th, 2009
15 Additional Information-Considerations/Limitations Customer must have Direct Inward Dial (DID®) or Centrex station numbers. The customer’s switch must be capable of providing a full seven or ten digit numbering system and an ANI for every unique station line within the switch.Does not work for phone systems that have multiple terminations of the same telephone number (i.e., key systems).PS/ALI does not work for Wireless service.VoIP services may also have PS/ALI – check with your vendor.DSS service cannot be used for PS/ALI trunksAdvanced Digital Switched Service (DSS) is trunk side and only sends a billing number; no other data provided from the switch. Line side can have PS/ALI.
16 More information: PS/ALI Public Websites: Websites to check for further information. Good sites to review for formatting and possible laws. Ted Mallires “Understanding Enterprise E9-1-1”