1. June 5, 2014

2. Mission: to provide a basis for collaboration among its member schools, both in the sharing of information technology resources and in the consolidation of operating functions where practical.

3.  Ellucian Colleague  Ellucian Portal  Entrinsik’s Informer  Softdocs doc eScan, eServe  Blackbaud’s The Raiser’s Edge

4.  Shared software and licenses purchased as an organization of 9000 FTE  Centralized hosting and support  One copy of the software  Production and Test instances for each school  Standardized implementation  Minimal customization or consensus on customizations  Web or Citrix access to all applications

5. ICESchool IT  Perform system updates  Maintain servers, perform backups, manage DR site  Set up reporting fields/logic  Provide second level support  Conduct needs assessments  Train and consult  Manage Projects  Facilitate communication  Support users  Disseminate information  Provide local project management  Train users  Support reporting  Coordinate testing

6.  Implementation ◦ Approximately $750,000  Ongoing ◦ Range from $150,000 - $300,000 annually ◦ Licenses, hardware, maintenance, staffing, Hosting/DR ◦ Based on three factors  Shared costs formula: Equal Share plus FTE  Projects  School-specific options (i.e. Raiser’s Edge)

7.  Board  Advisory Council  IT partnerships  Subject matter experts

8. 1997- 2000 5 schools 2006 7 schools 2012 8 schools

9. Two years to full implementation No customization until fully implemented All schools set up the same General Ledger structure Common names for fields, codes, and forms Adopt a “Train the Trainer” model Business offices became FASB* compliant  *FASB = Financial Accounting Standards Board

10. ◦ Each institution designated one dedicated administrative database manager  Single point of contact per institution with ICE  ICE is single point of contact with Datatel/Ellucian ◦ Implementation Team at Emory & Henry College  Database manager  CIO  CFO  Instructional Technologist (Head trainer)  College Treasurer ◦ All institutions’ implementation teams met for 3 days in Charleston for project management training and to develop approach documents

11. ◦ Set up training schedules at ICE and on campus ◦ Imported employee data and built/implemented security classes by position ◦ Began training in Charleston with key stakeholders (trainers) ◦ Kickoff event—IMPORTANT

12. ◦ Datatel/Ellucian is standardized on HP printers ◦ The need for good reporting tools ◦ The need to implement common print forms ◦ Network Infrastructure on each campus and at ICE needs to be totally compatible

13. ◦ Training for new staff and additional training for current staff ◦ Ensuring that we are making maximum use of our investment ◦ Ongoing compliance with best practices ◦ Addition/integration of other third party vendor solutions

14. ChallengesBenefits  Lower TCO  Technical expertise  Staff dedicated to specific technologies  Sharing among schools ◦ Resources ◦ Knowledge ◦ Best Practices  Power in numbers  Attrition  Reaching consensus  Budget neutrality  Fostering communication  Combatting complacency

16.  Loss of control  Ownership of the program  No natural champion  Loss of power and possibly positions  Time, energy and cost to convert  Vendor support  Antitrust regulations  Geographical mindset

17.  Governance  Trust  Buy In on ALL Levels  Culture of Collaboration and Compromise  Communication  Adaptability  Recognizing unique needs and strategies

18. Lorraine Abraham 276-944-6808 labraham@ehc.edu Shelley Nason 304-340-3722 snason@iceschools.org