1. G.R.RAMESH PRINCIPAL CONSULTANT GENPACT

2. AGENDA Company Overview Oracle sourcing automation. Business Pains and Requirements Implementation Challenges Sourcing – ASCP Automation Achievements About SSS SSS Solution SSS Implementation

3. GE Capital International Services Shared Service Center 1997 to 2004 Genpact 2005 Genpact 80+ Global 2000 Genpact Overview and History

4. A Snapshot of Our Global Operations Industry-Specific ProcessesApplications & Technology Denotes a Genpact operating location Consumer Lending  We manage collections across 250,000 private label credit cards daily Insurance  We process 720,000 insurance claims annually Oracle  Genpact is the 4 th largest Oracle E-Business Suite Consulting Organization  Genpact Supports Over 65 Global Instances Finance / Accounting  We process 60% of GE’s payables globally – $40 billion in payables over 6 mil. invoices  We manage procurement systems for an $18b indirect supply chain  We process over $4 billion of outbound billing invoices Retail  We handle $35 billion in daily cash settlements for 30 retailers Energy  We manage billing for a billion dollar energy services business Global Operations  We reconcile loan balances across GE’s 2,600+ legal entities across 48 currencies  We reconcile 90,000 accounts for 28 businesses globally  We serve clients in 40 countries, in 19 languages  Our 18,000 employees have 27 nationalities

5. Oracle Sourcing Automation

6. Procurement Business Pains Demand Fulfillment Promise Date Accuracy in PO Timely Delivery Reduction in Backlog RFQ Cycle Improved Quote Tracking Reduced Cycle Time for Quote Increasing Auto Sourcing Opportunity Better vendor commcn / single point of contact Improve Productivity with Sourcing Team

7. Procurement – Big Picture

8. Sourcing – At a Glance

9. Implementation Challenges Integration with QMS- Allowing Business Priorities to Flow Directly to the Supply Base – Ensuring Suppliers and Buyers are on the same Page Integration with Undefined Item in Oracle till auto roll PO Ability to attach BOM and Item Drawings to the Supplier RFQ - Improving Productivity and Information Transfer Automation of Planned Orders Release (ASCP) with Sourcing Docs Enhanced Notifications to Suppliers and Buyers to Inform Parties of Quote Deadlines and Updates

10. Sourcing –ASCP Automation Sales Orders Warehouse Demand ASCP Based on Sourcing Rule/ASL/Quotes Sourcing Rule assignment, planned order is released in INV Orgs Based on Sourcing Rule/ASL/Quotes Sourcing Rule assignment, planned order is released in INV Orgs Suppliers PO released to supplier from INV Orgs by planner Receive in Warehouse Receive in Warehouse Planning Process Ship From Warehouse Ship From Warehouse Customers Check Assigned Sourcing Rule Check Assigned Sourcing Rule Planned Order Release Planned Order Release

11. Achievements Greatly reduce preparation time and manual effort Renewal Driven: Instantly Create new sourcing events from previous agreements Request Driven: Aggregate requests across the enterprise to leverage buying power Buyer - Slash cycle time to 70% by eliminating manual processes Supplier - Slash cycle time to 70% by improving communications Facilitated online Quote comparisons System generated Award optimization engine Drive optimal results by reusing Best Practices and sourcing templates

12. SSS – INDIRECT SOURCING (Shared Sourcing Services)

13. ABOUT SHARED SOURCING SERVICES What is SSS? Initiative for global indirect procurement across Businesses Internet Based Procurement System For Indirect Materials Pre-Loaded Electronic Catalogs For Selected Suppliers Users Order Goods & Services With A Few Clicks Of The Mouse Purchase Orders Are Generated And Sent To Suppliers Interface With HR To Identify Employees To The System Interface With G/L To Load Accounting Information Interface With A/P To Send Purchase Order Information Does SSS allow anyone to order anything? SSS is accessible to all identified associates via intranet Security requires Logon & Password SSS has Approval Authorities and Routings based on the User, Type of Commodity Purchase, and Business Rules

14. Shared Sourcing Services Solution Approval Hierarchy POs, Receivers Invoice, Payments Requestors Oracle PO & SSP5 TPN Intranet Extranet LEGACYSYSTEMSLEGACYSYSTEMS LEGACYSYSTEMSLEGACYSYSTEMS INTERFACESINTERFACES INTERFACESINTERFACES GL HR AP Supplier Catalogs GSDW SSDW Accounting Single Global Instance Located in Cincinnati, Ohio Corporate Provides Operational Support Application Support Environment Hosting Current Participants Equipment Services Consumer Finance Commercial Finance Insurance Transportation Advanced Materials Medical Systems Consumer and Industrial NBC Energy Corporate …Leveraging Opportunities globally Across The World

15. SSS Implementations by GENPACT      Implementation Process Consulting Gap/ Fitment Analysis Configuration / Development CRP / UAT / QA as per SSS Train Maintenance and Support Business Helpdesk Break-fixes & Monitoring System Administration Cargo Train Testing Resources for eBuy - Oracle PO + SSP   Commercial Fin Consumer Finance Global Experience … Proven Successes Consumer Fin Commcl Finance Capital Corporate Energy Cons & Indl Transportation Advance Matls Cons & Indl Energy Equip Services Corporate Infrastructure Cons & Indl Corporate Consumer Fin

16. THANK YOU CONTACT INFORMATION G.R.RAMESH PRINCIPAL CONSULTANT GENPACT E-Mail: govind.ramesh@ps.ge.comgovind.ramesh@ps.ge.com Phone: 678-596-0061