1. Sakai is Oncourse at Indiana University Implementation, Migration, and Adoption June 8, 2005 Sakai is Oncourse at Indiana University Implementation, Migration, and Adoption June 8, 2005

2. Jay Fern, DMA, Academic and Faculty Services, Indiana University David Goodrum, Director, Teaching and Learning Technology Centers, IU Bloomington Rob Lowden, Indiana University Group Manager of Online Development, Sakai Tools Team Chair and Open Source Portfolio Project Manager Rita Pavolka, Assistant Manager, IT Training and Education, Indiana University-Purdue University Indianapolis Beth Van Gordon, Director, Learning Technology Operations, Indiana University Jay Fern, DMA, Academic and Faculty Services, Indiana University David Goodrum, Director, Teaching and Learning Technology Centers, IU Bloomington Rob Lowden, Indiana University Group Manager of Online Development, Sakai Tools Team Chair and Open Source Portfolio Project Manager Rita Pavolka, Assistant Manager, IT Training and Education, Indiana University-Purdue University Indianapolis Beth Van Gordon, Director, Learning Technology Operations, Indiana University

3. Indiana University Oncourse Usage Support Implementation Team Timeline and Goals IU deployment of Sakai, Oncourse CL (Collaboration and Learning) Migration and Adoption Strategies for Faculty and Students Support and Training Development Priorities Process Q & A Indiana University Oncourse Usage Support Implementation Team Timeline and Goals IU deployment of Sakai, Oncourse CL (Collaboration and Learning) Migration and Adoption Strategies for Faculty and Students Support and Training Development Priorities Process Q & A Overview:

5. Courses loaded 22464 Courses active 9483 Usage 42% Courses loaded 22464 Courses active 9483 Usage 42% Oncourse Usage Statistics: IU’s original course management system Faculty loaded 7053 Faculty logins 5799 Usage 82% Students loaded 89598 Student logins 79842 Usage 89% Faculty loaded 7053 Faculty logins 5799 Usage 82% Students loaded 89598 Student logins 79842 Usage 89% Spring 2005

6. Established in Fall 2004 to guide the implementation and adoption of Oncourse CL at IU through: - Communication - Training - Technical Support - Pedagogical Support - Leveraging Existing Support Model Established in Fall 2004 to guide the implementation and adoption of Oncourse CL at IU through: - Communication - Training - Technical Support - Pedagogical Support - Leveraging Existing Support Model Oncourse CL Support Implementation Team:

7. Support Stakeholders: –Support Center –Knowledge Base –Centers for Teaching and Learning –Academic and Faculty Support Services –IT Training and Education –Developers –Communication: End User and Marketing –Research and Academic Computing Support Stakeholders: –Support Center –Knowledge Base –Centers for Teaching and Learning –Academic and Faculty Support Services –IT Training and Education –Developers –Communication: End User and Marketing –Research and Academic Computing Oncourse CL Support Implementation Team:

8. Since January 2005: Oncourse CL Flash Preview 60+ Faculty forums, meetings, and information sessions 20+ Oncourse CL online feature demos 210+ online Knowledge Base articles created 20+ Oncourse CL training sessions conducted Since January 2005: Oncourse CL Flash Preview 60+ Faculty forums, meetings, and information sessions 20+ Oncourse CL online feature demos 210+ online Knowledge Base articles created 20+ Oncourse CL training sessions conducted Support and Implementation Team Activities:

9. Current efforts: Readiness Survey Import Export Tool Support materials for the Knowledge Base Training Online Feature Demonstrations Current efforts: Readiness Survey Import Export Tool Support materials for the Knowledge Base Training Online Feature Demonstrations Support and Implementation Team Activities:

10. original Oncourse Su/Fall 04 Spring 05 Su/Fall 05Spring 06 Su/Fall 06 Retired* Historical data available for two academic years Oncourse CL Pilot Period – Limited Release Fall ’05 courses created in Oncourse CL by default* Fall ’05 by Web form request only Oncourse CL Transition Sakai Development Indiana, Michigan, Stanford and MIT We Are Here – June 2005 CL 1.5 CL 2.0CL 2.x * Discussion points

11. Development Deployment Strategy Leverage existing enterprise infrastructure Guiding principles Oncourse variations matrix document System transition period Consistent load practices Adoption of standing procedures

12. Migration and Adoption Strategies for Faculty and Students

13. The key: “Helping faculty find rational paths to success” – Jay Fern Helping faculty see the reasons for change Giving faculty a true choice during the transition Providing a decision tool to help faculty decide when to make the change Working with faculty to establish system requirements Making a commitment to support teaching and research The key: “Helping faculty find rational paths to success” – Jay Fern Helping faculty see the reasons for change Giving faculty a true choice during the transition Providing a decision tool to help faculty decide when to make the change Working with faculty to establish system requirements Making a commitment to support teaching and research Faculty & Student Migration and Adoption

14. Faculty & Student Migration & Adoption: Decision Tool What current Oncourse tools do you consider important in the teaching or management of your courses? Announcements* Chat* Course Mail* Discussion forums Gradebook Creating groups My Filemanager* Redirect multiple courses or sections to a single course Schedule* Syllabus* Tests & Surveys Online survey

15. Faculty & Student Migration & Adoption: Decision Tool Since you've indicated Course Mail is important to your teaching: 1.How often do you communicate with an entire class through Course Mail? Never/Rarely Occasionally Regularly/Frequently 2.How often do you have students submit assignments through Course Mail? Never/Rarely Occasionally Regularly/Frequently 3.How often do you communicate with individual students using Course Mail? Never/Rarely Occasionally Regularly/Frequently 4.How often do you expect your students to communicate with each other via Course Mail? Never/Rarely Occasionally Regularly/Frequently

16. Faculty & Student Migration & Adoption: Faculty Feedback Generally positive feedback on: Basic reasons for change and IU’s involvement in the Sakai initiative The Oncourse CL interface, ability to navigate among sites and customize the tool list for each site Widespread availability of WYSIWYG (what you see is what you get) editing

17. Faculty & Student Migration & Adoption: Faculty Feedback Very positive feedback on: Resources tool, drag and drop functionality Assignments tool Web Content tool Communication capabilities through distribution list and notification features

18. Faculty & Student Migration & Adoption: Gathering Faculty Requirements Requirements One-to-one communication –Teacher to student –Student to student –Give a grade, linked to the gradebook Discussion tool features –Designate read and unread messages –Give a grade, linked to the gradebook –View statistics about student participation Merge multiple sections and share information, resources, etc. across sections Create multiple grade books Create groups

19. Faculty & Student Migration & Adoption: Commitment to Teaching & Learning  IU has made the commitment to provide core communication functionality.  Assuming this objective is met with the version 2.5 release, the original Oncourse retirement will proceed on schedule.  In the unlikely event that the requirements should not be met by June 2006, the original Oncourse retirement will be delayed.

20. Faculty & Student Migration & Adoption: Student Experience Student Experience Students likely work in two environments Both environments list all fall classes New system provides new storage capabilities Online and face-to-face training available

21. Faculty & Student Migration & Adoption: Keeping Things in Perspective Perspective Faculty are not a captive audience Faculty readiness varies –Some ready to jump –Many will pick and choose –A few kicking and screaming Communication key Faculty leaders set example Transition allows faculty to plan their most important resource: their time

22. Faculty & Student Migration & Adoption: Centers for Teaching & Learning Role of the centers Faculty assistants Faculty advocates Pedagogical focus

23. Training and Support Training & Support - For and Through Collaboration & Learning Training & Support - For and Through Collaboration & Learning

24. Once upon a time in a galaxy, far, far away…. Training & Support The Story

25. Change - “… you don’t really manage it, you grapple with it. ” http://home.att.net/~nickols/change.htm Change - “… you don’t really manage it, you grapple with it. ” http://home.att.net/~nickols/change.htm Training & Support The Story

26. How - Rapid prototype and Partnership and integration of efforts Collaboration How - Rapid prototype and Partnership and integration of efforts Collaboration Training & Support The Process – a Little Change Management

27. Encourage and support those migrating throughout the process and to support our academic mission Support for faculty, students and staff By the support and implementation team and our partners We support implementation, migration & adoption Encourage and support those migrating throughout the process and to support our academic mission Support for faculty, students and staff By the support and implementation team and our partners We support implementation, migration & adoption Training & Support The Process – a Little Change Management

28. Training & Support The Products – Training & Events page

29. Training & Support The Products - Preview

30. Training & Support The Products – Feature Demos

31. Training & Events –Preview –Feature Demos –Readiness survey –Q & A –Hands-on workshops –Centers events Training & Events –Preview –Feature Demos –Readiness survey –Q & A –Hands-on workshops –Centers events Training & Support The Products

32. Training & Support The Products – Support Links

33. Oncourse CL –Welcome –News & Info –Features –Sites –Training & Events –Help Oncourse CL –Welcome –News & Info –Features –Sites –Training & Events –Help Training & Support The Products

34. Training & Support The Products – Support Links, Banners

35. Original Oncourse –CL information page –Change banners (as needed) Original Oncourse –CL information page –Change banners (as needed) Training & Support The Products

36. Frequent feedback needed – short loop Integration of efforts is a must Varied feedback needed –workshop participants, trial runs, training staff –faculty consulting and surveys, centers staff –user-centered experience testing –support center staff and contacts –student consultants and contacts Learning Frequent feedback needed – short loop Integration of efforts is a must Varied feedback needed –workshop participants, trial runs, training staff –faculty consulting and surveys, centers staff –user-centered experience testing –support center staff and contacts –student consultants and contacts Learning Training & Support Lessons Learned

37. Gathering usage data for training/support services Faculty – More Feature Demos, Workshops, Consulting Students –, Feature Demos, Workshops, Consulting –Any difference between returning and new students? Collaboration - Feature Demos, Workshops –A new audience Reaching out to Schools and other Units And…… Gathering usage data for training/support services Faculty – More Feature Demos, Workshops, Consulting Students –, Feature Demos, Workshops, Consulting –Any difference between returning and new students? Collaboration - Feature Demos, Workshops –A new audience Reaching out to Schools and other Units And…… Training & Support Yet to Come

38. Resources http://ittraining.iu.edu/oncourse http://oncoursecl.iu.edu http://oncourse.iu.edu Questions? Resources http://ittraining.iu.edu/oncourse http://oncoursecl.iu.edu http://oncourse.iu.edu Questions? Training & Support Resources and Questions

39. Development Priorities Process Development Priorities Process Development Priorities Process

40. Next iteration of user engagement Based on a successful model Encourages users to provide feedback Builds community around the application Next iteration of user engagement Based on a successful model Encourages users to provide feedback Builds community around the application Development Priorities Process

41. Supporting RolesPriority Setting Roles User Input SUPPORT Functional Requirements Committee Oncourse Priorities Committee Suggestions Policies NOT RECOMMENDEDPOLICIES Admin Review APPROVED Development Team DEVELOPMENT Referred to appropriate policy body Respond to support issues Archive and close suggestions Suggestions Analysis Team

42. Questions?

43. Sakai is Oncourse at Indiana University Implementation, Migration, and Adoption June 8, 2005 Sakai is Oncourse at Indiana University Implementation, Migration, and Adoption June 8, 2005