1. Jump to first page Materials Delivery at Rutgers University Libraries A Refresher Course and Overview of Services Date: October 5, 2005

2. Jump to first page The following areas will be discussed: n Deliver / Recall Books (Holds) n Request Article / Other n Web Document Delivery n PALCI (E-ZBorrow) n Interlibrary Loan (ILL) n MY ACCOUNT n Media Booking

3. Jump to first page RUL Departmental Collaboration n Access Services n Imaging Services n Interlibrary Loan Services n Shipping & Receiving n Systems n “A-Team” members from Technical and Automated Services All of these departments actively collaborate to provide efficient delivery services to users on a daily basis.

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5. Have your card ready and click on the Deliver/Recall Book button.

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7. Why was my hold cancelled? n In-library items at the user’s pickup library. n Items on the same campus as the pick-up location. n Items that are missing.

8. Jump to first page I wish to cancel / alter a hold. What do I do? n A user cannot cancel a hold. n Users may write to “Ask-A- Librarian” with the title of the item they do not need. n After two weeks, the hold will be removed from your record.

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10. Have your card ready and click on the Request Article/Other button.

11. Jump to first page How may I request a non-circulating item? n User will need to use the “Request Article / Other” button. Note: Non-circulating items are delivered only between different Rutgers campuses (Camden, New Brunswick/Piscataway, Newark).

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13. When else can I use the “Request Article/Other” button? n For items from a non-circulating library (Art, Jazz, SPCOL/UA). n For items from other non-circulating sub-locations (PER, DOCREF). n Materials that are ON-ORDER, PENDING, or IN-PROCESS. n Law library and off-campus patrons can use this to request Rutgers materials since they cannot use the Deliver/Recall button.

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18. When is Web Document Delivery free? FROM: Any Major Geographical Campus Library TO: User’s home campus-affiliated PC COST: New Brunswick/Piscataway Camden or Newark FREE: up to 30 pages per article. If article exceeds 30 pages, the journal is sent to user’s pickup library for 5 days in- library use. NewarkNew Brunswick/Piscataway or Camden Camden New Brunswick/Piscataway or Newark Library Annex Any Location * There is no charge for Web Document Delivery of Interlibrary Loan articles.

19. Jump to first page When do I have to pay for Web Document Delivery? FROM: Any Major Geographical Campus Library TO: User’s home campus-affiliated PC COST: New Brunswick/Piscataway $5.00 up to 30 pages/article $.25 page beyond 30 pages Newark Camden

20. Jump to first page What do I need to do to open a deposit account? There are two types of accounts: n Personal (individual) n Departmental (shared) Minimum of $30.00 required for opening Deposit Account. Forms for opening accounts are available on RUL web page.

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22. How may I borrow material NOT owned at any Rutgers Library? n Option One : For quick delivery of books use E-ZBORROW (PALCI). n Option Two: For all article requests and books not found in the EZBORROW catalog use INTERLIBRARY LOAN.

23. Jump to first page When can I request an E-ZBorrow book? n CHECKED OUT n ON-HOLD for another user. n Listed in IRIS as MISSING. n Located in a non-circulating collection.

24. Jump to first page Can I request articles using E-ZBorrow? NO Only books are available.

25. Jump to first page To get to the PALCI catalog, scroll over Search IRIS and Other Catalogs. Click on the link for E-ZBorrow, PALCI.

26. Jump to first page Click on the top link – PALCI, with E-ZBorrow.

27. Jump to first page Enter your barcode number. No pin number is required.

28. Jump to first page Click on searching/requesting.

29. Jump to first page There are three groups of catalogs to choose from.

30. Jump to first page Select the item you want by clicking on “request”.

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33. What else do I need to know about E-ZBorrow? n 28 day loan period n One renewal n Seven day recall policy n Delivery only to on-campus Rutgers pickup locations.

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35. What may I borrow using Interlibrary Loan? n Books n Dissertations, newspapers n Periodical articles n Items not owned by RUL. n Items listed on IRIS as MISSING. n Recalled and not returned. n Long overdue and billed for replacement. n Items that are in the bindery.

36. Jump to first page How may I request materials held by the Rutgers Law Libraries? n If you are a Rutgers faculty, staff or student use the Interlibrary Loan Services form.

37. Jump to first page To get to the Interlibrary Loan login page, scroll over Delivery and Interlibrary Loan. Click on the link for Interlibrary Loan Services.

38. Jump to first page Enter your first name, last name, barcode number, email address, and choose a pickup location from the pull down menu. No pin number is required.

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44. Always scan and discharge the item using the barcode on the band. The renewal policy is mentioned here. The recall policy is also mentioned. Any special restrictions are checked off in the middle. The Request ID number is noted here.

45. Jump to first page The Request ID number is noted here. Patrons should not return PALCI books to the address indicated on the band.

46. Jump to first page PALCI at the Circ. Desk n Upon return, discharge PALCI books promptly. n Patrons will receive an overdue notice when the book is just one day late. n PALCI books are returned to ILS.

47. Jump to first page ILL, PALCI Multi-volume sets at the Circulation Desk n There is only one hold on the first volume of a multi-volume sets. Use the “Check Item Status” wizard on the first volume and make the hold available. n Patron will get a hold-available notice from the first volume, and staff will be able to charge and discharge all volumes as usual.

48. Jump to first page Select checkout wizard, enter patron’s barcode, and click on the Special Due Date icon.

49. Jump to first page Enter in special due date indicated on band. Click Ok.

50. Jump to first page Scan the item barcode. *Note: When prompted with message “user checkout block override”, enter override and charge to patron.

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52. When do I use My Account? To view a list of messages from the library regarding: n IRIS Requests n Holds and Recalls n E-ZBorrow n Interlibrary Loan n Media Bookings n Web Document Delivery You can also renew your books here too.

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54. 29030003705518 ****

55. Patron will be notified by email when a hold becomes available for pick-up.

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60. Enter user barcode.

61. Jump to first page Click Review your Requests.

62. Jump to first page Ko, Kristen (29030003357369)

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65. NRJG4789

66. 08 10 01 30 05 05

68. I’m an undergraduate student and I’d like to request a video? n Undergraduate students are not eligible to request audio-visual materials from the Media Center.

69. Jump to first page Fill in your name, email and phone number. Choose A pickup Location. Copy and paste Title and call number from IRIS. Fill in date Needed.

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72. Media Pickup/Return Locations n Art Library (CAC) n Alexander (CAC) n Chang (Cook) n Dana Media (Newark) n LSM (Busch) n Kilmer Media (Livingston) n Music Library (Douglass) n Robeson (Camden)

73. Jump to first page What do you do when a booking is not on shelf? n Verify patron’s record by looking under Display User Bookings.

74. Jump to first page Click on Display User Bookings and scan in patron barcode.

75. Jump to first page Bookings are listed in use of order date.

76. Jump to first page What do you do when a booking is not on shelf? Verify patron’s record by looking under Display User Bookings. n If booking is listed for future date, patron has come in too early to pickup item. n If booking has not arrived as scheduled, call Media for help and follow up.