1. CO-OPERATIVES SYSTEM 14 June 2006 a member of the dti group

2. System Objectives Automation Decentralization Simplification Sustainability Quality Service Paperless Low cost strategy World class Properly managed Accessibility Client Service

3. Client Services Value Chain -Notes- The client service value chain is driven by 4 processes: –Birth - Initial lodgement process –Live - Amendment or extension/renewal process –Death – Termination, deregistration or liquidation process –Disclosure of information All these processes are supported by: –An advice process - usually legal –Distribution process – where results/certificates are distributed to the client

4. Client Services Functions and Statistics CLIENTCLIENT E-CLIENTE-CLIENT SAPOSAPO 202202 AGENTAGENT CAMPUSCAMPUS CCCCCC MAILMAIL BANKBANK CO ELECTRONIC DISCLOSURES CELLCELL EMAILEMAIL MAIL LEGAL FINAN CIAL/ REVEN- UE FAX HYBRID MAIL E-MAIL CLIENTCLIENT FTP CD HR ICT EXTERNALEXTERNAL TELE PHONE SMS PATENTS RENEWAL/RESTOR- ATION AND MAINT TRADEMARKS RENEWAL/RESTOR- ATION AND MAINT DESIGNS RENEWAL/RESTOR- ATION AND MAINT COPYRIGHTS REGISTRATIONS TRADEMARKS REGISTRATIONS DESIGNS REGISTRATIONS PATENTS REGISTRATIONS 120 0% 2 1870 0% 27 310 0% 11 1 0% 0 328 0% 5 COPYRIGHTS RENEWAL/RESTOR- ATION AND MAINT 1 0% 0 COL- LECT 8 0% 1 600 0% 11 VOLUMES P MONTH PERCENTAGE E STAFF PROCESSFUNCTION LODGEMENTPROCESSINGDISPATCH REGISTRATIONS AMENDMENTS /RESTORATIONS DEREGISTRATIONS/ LIQUDATIONS ELECTRONIC, PAPER AND WAP CO-OP LIQUDATIONS/ DEREGISTRATIONS CC LIQUDATIONS/ DEREGISTRATIONS CO LIQUDATIONS/ DEREGISTRATIONS 1360 0% 5 731 0% 8 1 0% 1 CC RESTORATIONS/ CONVERSIONS 215 0% 3 CO RESTORATIONS/ CONVERSIONS 460 0% 1 DATA MANAGEMENT 100 0% 2 NAME RESERVATIONS CC REGISTRATIONS 18298 61% 10 27,477 94% 7 CO REGISTRATIONS 3,821 0% 22 CO-OPS REGISTRATIONS 1,100 0% 6 BIRTHLIVEDEATH NAME EXTENSIONS ANNUAL RETURNS 29000 68% 17 245 87% 1 10,919 100% 0 CO AMENDMENTS CC AMENDMENTS 19225 20% 30 CO-OP AMENDMENTS 120 0% 1 ADVICE INFORMATION BUSINESS DEVELOPMENT 0 0% 4 DATA RESTORATION 290 0% 8 ASSIST CLIENTS WITH LODGEMENT 0 0% 3 KNOWLEDGE TEAM 5000 0% 7 CCC 28000 0% 24 HELPDESK 10000 0% 12 DISCLOSURE 4000 0% 35 BACK OFFICE/ TRACKING 15000 0% 14 MAIL 120000 0% 22 CLIENT REGISTRATIONS 80,000 0% 15 SCANNING 65000 0% 14 COMPANIES 25% ANNUAL GROWTH IP 10% COOPERATIVES 100%+

5. Client Services Functions -Notes- The client service functions can be defined as pure business production functions of which the processes are informed by the acts and regulations and is thus administrative functions that can be performed by any one with the required amount of training. In a minimum of cases legal discretion might be required. The processes are initiated and paid for by a lodgement process that can be done electronically or on paper in a centralized or decentralized manner directly or through intermediaries through different channels. Lodgements are processed directly electronically or at the CIPRO offices. Results/Certificates are distributed to the client electronically through different channels, or collected as printouts. The intention is distribute printouts electronically to Post Offices where it will be printed and posted to the client. Information is disclosed to clients on request.

6. Client Services Process Architecture MANUAL FORMSELECTRONIC E-FORMS E-ATTACMENTS PAPER ATTACHMENT PAPER ATTACH- MENT E-ATTACHMENT SELF TRACKING SCANNING E-LODGEMENT FULL E-LODGEMENTHYBRID LODGEMENT E-FILING E-ATTACH- MENT DISTRIBUTION OF RESULTS / DOCUMENTATION WORKFLOW SCANNING PROGRESS MONITORING, ENQUIRIES AND DISCLOSURE CLIENT AUTHENTICATION AND ACCOUNT MANAGEMENT AND PAYMENT CLIENT POST OFFICES GOVERNMENT AGENCIES EMBASSIES AGENTS COMMUNITY CENTRES BUSINESS DEVELOPM AGENCIES CIPRO CAMPUS CIPRO REGIONAL REPRESENTATIVES E-CERTIFICATE/ SIGNATURES COMMON TO ALL BUSINESS UNITS DIFFERENT FOR BUSINESS UNITS

7. Client Services Production Architecture CLIENT ACCOUNT MANAGEMENT COMMON TO ALL BUSINESS UNITS DIFFERENT FOR BUSINESS UNITS DISTRIBUTION OF RESULTS ELECTRONIC LODGEMENT LODGEMENT OF PAPER FORMS ACCOUNT MANAGEMENT ACCEPTANCE/ EARLY REJECTION AT CIPRO PAYMENT AUTHENTICATION CLIENT MAINTENANCE IMAGE GENERATION SCANNING ELECTRONIC SELF TRACKING CLIENT REGISTRATION RECEIPT GENERATION PAYMENTLODGEMENT WORKFLOW IPCO-OPERATIVES CLOSE CORPORATIONS COMPANIES FAXHYBRID MAILMAILE-MAIL DISCLOSURE/RENDERING OF INFORMATION BUSINESS INTELEGENCE(MANAGEMENT INFORMATION) CUSTOMER RELATIONSHIP MANAGEMENT I M A G E M A N A G E M E N T A N D S C A N I N G BILLINGANDREVENUECONTROLBILLINGANDREVENUECONTROL DOCUMENT/CONTENT MANAGEMENTDOCUMENT/CONTENT MANAGEMENT COMMONWEBSITECOMMONWEBSITE

8. Client Services Process and Production Architecture – Notes- The diagrams depicts the major processes required to service the clients and process their lodgements. Of importance is that most processes are common to all the business areas and thus will form a part of a common architecture. The major production processes are described in detail in the next slides.

9. Revenue Collection Process CLIENTS INDIVIDUALSINTERMEDIATRIES TRACKING AND PAYMENT E-LODGEMENTCOUNTER LODGEMENT CORE BUSINESS SYSTEMS DELIVERY CHANNELS CREDIT CARDS CASH CHEQUES MONEY ORDERS DEBIT CARDS ELECTRONIC FUNDS TRANSFERS DEPOSITS AT ABSA CLIENT ACCOUNTS AT CIPRO REVENUE ADMINISTRATION ENQUIRIES REVENUECOLLECTIONREVENUECOLLECTION FINANCIALINSTITUTIONSFINANCIALINSTITUTIONS

10. Tracking TRACKING FUTURE CIPRO STAFF TRACK AND AUTO PAYMENT MANUAL TRACKING SELF TRACKING AND PAPER ATTACHMENT COMPANIES CO-OPS SELF TRACKING AND ELECTRONIC ATTACHMENT IMPLEMENTED CIPRO ACCEPT CLIENT TRACK AND AUTO PAYMENT WORKFLOW DEVELOPED /NOT IMPLEMENTED CLIENT ATTACH AND SIGN ELECTRONIC WORKFLOW CIPRO ACCEPT CLIENT TRACK AND AUTO PAYMENT COMPANIES CO-OPS COMPANIES CO-OPS PROCESS

11. Lodgement LODGEMENT FUTURE TRACKING MANUAL FORM LODGEMENT HYBRID ELECTRONIC LODGEMENT COMPANIES CO-OPS ELECTRONIC LODGEMENT IMPLEMENTED CLIENT ATTATCH ADDITIONAL DOCUMENTS CLIENT LODGE AND PAY ELECTRONICALLY WORKFLOW DEVELOPED /NOT IMPLEMENTED ELECTRONICALLY REGISTERED CIPRO ACCEPT ELECTRONICALLY COMPANIES CO-OPS COMPANIES CO-OPS CIPRO REGISTER CLIENT LODGE AND PAY ELECTRONICALLY CLIENT ATTATCH DOCUMENTS ELECTRONICALLY CLIENT LODGE, PAY AND SIGN ELECTRONICALLY PROCESS LODGE AND PAY ELECTRONICALLY THROUGH WAP CIPRO REGISTER

12. Distribution System FUTURE DISTRIBUTION COMPANIES CO-OPS IMPLEMENTED DEVELOPED /NOT IMPLEMENTED COMPANIES IP PROCESS PRINT HYBRID LODGEMENT E-LODGEMENT WORKFLOW FAX E-MAIL DISTRIBUTE DOCUMENT GENERATE DOCUMENT HYBRID MAIL SMS NOTIFICATION ELECTRONICALLY SIGN DOCUMENT

13. Disclosure FUTURE FILE MANAGEMENT IMPLEMENTED NOT IMPLEMENTED COMPANIES COOPERATIVES PROCESS ELECTRONIC DISCLOSURE ELECTRONIC FILE MANAGEMENT SYSTEM BACKLOG SCANNING DECENTRILIZED SCANNING OF PRODUCTION CERTIFICATES SCANNING COMPANIES COOPERATIVES COMPANIES COOPERATIVES AUTOMATE PHOTOSTAT PROCESS AUTOMATE DISCLOSURE PROCESS SCAN ALL FILES PAPER DISCLOSURE WEB REQUEST FOR DISCLOSURE COMPANIES COOPERATIVES DISCLOSE

14. Current Status Application System for Co-ops Registrations, amendments and disclosure has been developed and system tested for both electronic and paper forms. 4 Weeks of user testing and training required before implementation to be done in a month. ICT infrastructure implementation currently underway and ready by mid July 2006

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