1. Cash Management Updates for NPOs
Jemmy Ong
Vice President, Global Transaction Services
Cash & Trade

2. Day to day concerns of NPOs
Problem with cheques
Forgery
Room for “add-ons”
Cash cheques
Safe keeping of cheque stock
Manual processes
Cost
Convenience

3. Cash management solutions to address NPOs concerns

4. Problems with cheques
Outsource through the issuance of cashiers cheques:
Secure e-banking access for initiation
Value add features
Signed by the bank
Validation of the cheque when presented
Wide choice of delivery methods
Ability to have cheque status update on-line
On-line stop cheque capability
Auto refund of cheques after expiry
Efficiency improvements
Eliminate the need for manual signatures
Approval by batch
Improve reconciliation

5. Secure e-banking access
To have a electronic banking system with robust security features:
Limited access
2 factor authentication
Password
Token access
Token given only to key personnel
Token authorisation
Segregation of function
Separate maker and approver function
Strong Audit Trail
To track the activity of the users that use the system

6. Problems with cheques
Outsource through the issuance of cashiers cheques:
Secure e-banking access for initiation
Value add features
Signed by the bank
Validation of the cheque when presented
Wide choice of delivery methods
Ability to have cheque status update on-line
On-line stop cheque capability
Auto refund of cheques after expiry
Efficiency improvements
Eliminate the need for manual signatures
Approval by batch
Improve reconciliation

7. Manual processes Automation of manual processes - Collection:
GIRO Collection
SGD direct debits from consumer accounts via interbank GIRO
Same day collection (For DBS accounts)
Available even on Saturdays (For DBS accounts)
Collection status file delivered electronically
DDA Maintenance
Outsourcing of DDA setup using DDA mandate forms to DBS
Shorter DDA setup time for DBS/ POSB account holders

8. Manual processes Automation of manual processes - Collection: eDDA
Paperless DDA setup process using the subscriber’s ATM card via a NETS terminal at Billing Organisation’s office
On-line real-time approvals
Streamlined process reduces rejects
24X7 Availability
DDA status file sent electronically for updating Billing Organisation’s AR system
eDDA via AXS machines

9. Manual processes Automation of manual processes - Collection:
Bill Payment
Allows collection from consumers with DBS/POSB SA/CA/Credit Card/Cash Line
Available through DBS iBanking
1 million ibanking users
24x7 ibanking
Proceeds credited next day
Daily reports available via IDEAL™

10. Cost Cost reduction through: Automating instructions Product bundling
Initiating payment /collection instructions through electronically
Internet banking/ Server to server
Discount on electronic payment – Banks pass the cost savings back to clients
Product bundling
Multiple products are offered to clients as a single package
Interest paying current account packaged with common transactions
The Convenience of internet banking
Preferential pricing on transactions linked to balance in the current account

11. Convenience 24x7 availability on the internet banking platform
Flexible modes of transaction initiation
Models/templates
For recurring transactions with pre-filled details
File upload
Integration with your payments and payroll applications such as SAP, EasyPay, PayMaster, ACCPAC

12. Convenience Proxy Authorization
Generate response for proxy to authorise
Data integrity can be verified using hash total
Hash Total for data integrity
Challenge Code for Authoriser
Total Transaction Amount

13. Case Sharing

14. Singapore Red Cross
Cyclone Nargis/Sichuan earthquake – Approached Red Cross to use self-service channel for the collection of donations
Once agreed, turn around for setting it up on bill payment was 24 hours
DSB/POSB customers made more than 27,000 donations amounting close to SGD3.7 million
67% were done on-line through i-banking
Proceeds were credited into the accounts on the following day

15. Churches Collections Cash deposits GIRO DDA Bill payment Payments
Queue at the branch counters
Cash bag service
GIRO DDA
For regular monthly tithing
Bill payment
Collection credited directly into the account lump sum the following day
Daily bill payment report provide details
Reference to differentiate tithing/building fund contributions
Payments
GIRO payment to suppliers
Cheque outsourcing

16. Charities/Co-operatives
Collections
GIRO DDA
For regular monthly contributions
eDDA
Real time approval for consumers with accounts with DBS/POSB
Bill payment
Payments
GIRO payment to suppliers
Cheque outsourcing for regular monthly payments

17. Thank You