1. Towards co-development of the guidance services within Finnish Public Employment Services – Evaluation of strategic perspectives of the further development of career guidance services Timo Spangar Ph.D, Robert Arnkil & Raimo Vuorinen,

2. The current evaluation as a response to the new challenges The team: Timo Spangar, Robert Arnkil & Raimo Vuorinen The team: Timo Spangar, Robert Arnkil & Raimo Vuorinen The context: The context: –The citizens’ counselling needs are rapidly rising due to the global economy, labour market and working life changes –The EU and other global policy designers have raised guidance services on their agenda as a means to implement the policies –The position of the guidance services within the Finnish PES are still ambiguous and ”undefined” –The present evaluation positions itself as a work after a report describing the psychological counselling (Myllylä 2006) and before the ESF counselling action programme

3. 2. The key assessments of the evaluation A. A stronger political position for guidance services is now needed. At the policy level the need for providing the citizens with public counselling services should now be ”re-invented” A. A stronger political position for guidance services is now needed. At the policy level the need for providing the citizens with public counselling services should now be ”re-invented” B. No single counselling provider alone can any more satisfy the counselling demand. The analysis of new ways of gathering together the different counselling resources is now needed… B. No single counselling provider alone can any more satisfy the counselling demand. The analysis of new ways of gathering together the different counselling resources is now needed…

4. C. There is a need to re-organise counselling services within PES settings C. There is a need to re-organise counselling services within PES settings D. The development of guidance services within PES requires now a shift towards co-development and co-learning with the other players. Looking ”out” seems to catalyse the development of counselling in the PES D. The development of guidance services within PES requires now a shift towards co-development and co-learning with the other players. Looking ”out” seems to catalyse the development of counselling in the PES

5. 20052015 Structural unemployment Dilemmas in the labour force development, global shocks, new generations entering to labour merke, rehabilitation, wellbeing, flexicurity, changes in regional administrarion, etc Employment Services today Employment services tomorrow? Employment and employment services in the process of changes

6. Available resources Professional- guidance by psychologists + Internal resources available + Other (regional) providers 15 x = TOTALITY OF GUIDANCE RESOURCES OF PES IN FINLAND

7. 3. Premises for development Four scenarios for guidance in PES settings Four scenarios for guidance in PES settings (1)Scenario with emphasis on demand for labour force, services for employers and needs of the labour market (2)Scenario with emphasis on the implementation of the current reform with focus on structural unemployment

8. …premises (3) Scenario with emphasis on markets in guidance, sub-contracting of the services (4) Scenario with emphasis on integrative hybrid model to meed labour market needs. Combination of the strenghts of the three previous scenarios. Guidance has a crucial role in the quality development of the employment services in all the four scenarios. Scenario 4 seems to be most relevant.

9. … premises … as a basis for a conceptual framework: … as a basis for a conceptual framework: Services for clients Regional gross- resources National guidance policies Better co- ordination of the services Flexible development of the total resources available

10. 4. ”Outcomes” and proposals A. Next phases for development? A. Next phases for development?

11. Services for clients Regional gross- resources National guidance policies Better co-ordination of the services Clarification and co- ordination of gross- resources in client servies, division of labour between different service providers More structured regional cross-sectoral networks and more co- ordinated co-operation Better co-ordination of national cross-sectoral guidance policy development. Flexible development of the total resources available Search for synergy in multiprofessional networks in the service delivery Cross-sectoral development of regional entities in the service delivery Joint development of guidance policies and decision making

12. B. The premises for enhancing the effectiveness of the services Services for clients Regional gross- resources National guidance policies Better co-ordination of the services Emphasis on the follow up of each guidance functions separately Summaries of the activities of the regional cross-sectoral networks with co- ordinated technology Strategic mappings and forums for development Flexible development of the total resources available In addition to the task below emphasis on individual career paths of the citizens The regionsl networks have common conceptual frameworks for feedback mechnaismis as well as forums and platforms for joint developments Jointly developed frameworks for strategic evaluations

13. 5. Key outcomes and suggestions 1) Developing a strategy and an action programme for the active transitions and development strategy of guidance services within the Ministry of Employment and the Economy 2) Developing a national interactive platform for identifying and disseminating good practices within guidance

14. 3) Developing a new monitoring and follow- up system reflecting the current multi- agency network of guidance. In creating the new system the present follow-up systems like URA and ASPA should be taken into account. The new monitoring system should illustrate the actions taken by the different level players as well as the client development in the active transitions

15. 4) Supporting the development and further enrichment of the guidance services by training and workshops, especially from the ‘counselling’ and ‘psychological counselling’ perspectives 5) Establishing a development programme at the new local Employment and Trade agencies making use of the experiences of the Oulu and other regions

16. 6) Supporting (not replacing) the present guidance services by buying counselling services from the outside. 6) Supporting (not replacing) the present guidance services by buying counselling services from the outside.

17. 6. In conclusion – how can the PES learn to use guidance services more fully? By adopting the ’flexicurity approach’ as a basis for organising the employment services By adopting the ’flexicurity approach’ as a basis for organising the employment services By understanding that today’s challenge is to develop demand- and working life driven integrative employment services By understanding that today’s challenge is to develop demand- and working life driven integrative employment services By understanding that any direction taken, today’s employment services are characterised by tailored, individualised and customised services where counselling essentiallly contributes to the quality of the services. By understanding that any direction taken, today’s employment services are characterised by tailored, individualised and customised services where counselling essentiallly contributes to the quality of the services.

18. By taking a decisive step towards proactiveness in developing the totality of counselling resources at national, regional, and local level By taking a decisive step towards proactiveness in developing the totality of counselling resources at national, regional, and local level At the local level, in particular, it is important At the local level, in particular, it is important –To emphasise and strengthen counselling approach in all services and strategies based on the analysis of local ”active transitions” –To further emphasise the counselling approach as a means towards ”strong start” in the client processes

19. –To consider the reorganisation guidance services within the local agencies … –… so that (applied appropriately to the local agency contexts) the totality of counselling and guidance services is organised based on the counselling knowledge of the professional guidance counsellors (the psychologists) –The guidance services are given their own targets in the management by results steering system –The position of the psychologists are strenghtened as a part of the totality of the local guidance services

20. The present guidance provision is strengthened by buying extra services from the other providers. The present guidance provision is strengthened by buying extra services from the other providers.

21. Kiitos – Thank you! More information Timo Spangar Ph.D Spangar Negotiations email: timo.spangar@kolumbus.fi; timo.spangar@kolumbus.fi tel: +358-50-5941114 Robert Arnkil Arnkil Dialogues email: Robert.arnkil@armas.fi Raimo Vuorinen, Senior researcher, Ph.D. Co-ordinator of the ELGPN Finnish Institute for Educational Research Tel. +358-50-3611909 email: raimo.vuorinen@jyu.firaimo.vuorinen@jyu.fi