1. Commissioning for Crisis Response Creating a Position Statement for Homelessness Prevention in Newcastle Consultation event Pandon room Newcastle Civic Centre 15 th August 2013

2. Agenda 9.15 - 9.30 Arrival, registration and refreshments 9.30– 9.40Introduction from: Neil Munslow, Housing and Welfare Rights Service Manager 9.40 - 10.00Presentation: Louise Lane, Commissioner for Inclusion and Prevention 10.00 – 11.15Round table discussions 11.15 – 11.25Feedback and questions 11.25 - 11.30 Next steps and close

3.  Proposed savings in commissioned services: 2013/14 - £0 2014/15 - £1.741 million 2015/16 - £0  Proposed savings in council directly delivered services (Housing and Welfare Rights Service): 2013/14 - £0.458 million 2014/15 - £0.085 million 2015/16 - £0 Crisis response budget proposal - a quick recap!

4.  Our Crisis Response proposal covers services for people who face financial and social exclusion and the risk of homelessness  This includes services directly delivered by the council (Housing and Welfare Rights Service) and services commissioned from Your Homes Newcastle (YHN) and voluntary and community sector organisations  The proposal includes reducing capacity in these resources, but also reorganising them to develop a more coordinated system which supports independence and for preventing and responding to people facing housing and financial related crisis  Contribution to prevention agenda and adopting a lifecourse approach

5. Purpose of the day  Part of on-going conversation to collectively refine and shape our commissioning plans  To discuss emerging Position Statement following event in May  Understanding the current market mix and utilisation of services  Holding 4 distinct sessions: this session is about the proposed service system for single homeless people, homeless families, refugees and people with multiple needs  Opportunity to help shape future service specification

6.  Builds on consultation to date and events held on 8th October, 21 November and 10th May, including: Opportunities to deliver ‘service systems’ rather than standalone provision Understanding the geographical implications Opportunities to collaborate to deliver outcomes Position Statement

7.  Following consultation to date, we have proposed four ‘service systems’ within which providers may wish to deliver services: Support for single homeless people and homeless families including those with multiple needs, including, but not limited to, those with problematic drug and alcohol use, offending behaviour, mental health problems, learning disabilities, refugees Support for young people aged 16-25 at risk, including those with chaotic lives, young people who are leaving the care system, teenage parents and young LGBT people Support for people with mental health problems who need specialist housing related support associated with their mental health needs; Support for people with complex needs who are multiply excluded. Position Statement – Market place opportunities

8. The objectives we are seeking to achieve in commissioning ‘service systems’, rather than individual projects are:  A greater emphasis on prevention by creating opportunities which respond to people’s needs in more flexible ways and offers more opportunities for service innovation;  Improved outcomes from ‘service systems’ that better represent people’s support needs beyond accommodation;  ‘Service systems’ that better reflect individuals’ pathways;  Opportunities for innovation and for services to work together to improve outcomes for individuals;  A more effective allocation of resources that recognises that some people facing homelessness have greater or on-going needs

9. We anticipate that each ‘service system’ will include a range of practical responses in order to respond flexibly to individuals’ needs. This may include, but is not limited to service systems that:  prevent - and where prevention isn’t possible - respond to street homelessness  develop services and systems which prevent homelessness - particularly those that intervene early at life changing moments  prepare people for independence  sustain people in independence  support those who cannot sustain independence including interaction with other services that build reliance

10.  The purpose of today is for you to influence the development of the service specification for: Support for single homeless people and homeless families including those with multiple needs, including, but not limited to, those with problematic drug and alcohol use, offending behaviour, mental health problems, learning disabilities, refugees Use this opportunity to say what you this client group needs to prevent homelessness, respond to crisis and build resilience Further sessions planned for the other 3 ‘service systems’

11. Information on current service provision  Current housing-related support services commissioned, along with their service type and service capacity  A map showing the spread of current accommodation-based services across the city  Information on the utilisation of existing services, drawing upon data already published in Newcastle’s Future Needs Assessment.  Current spend on commissioned services.

12. Current provision We currently commission 4 main models of support provision  Hostel based accommodation with 24 hour staffing  Hostel based accommodation with daytime staffing  Community based/dispersed accommodation  Floating/visiting support

13. Current capacity Number of servicesService descriptionNumber of units/people supported at any one time 10 Single site: Individual rooms, hostel based accommodation with 24hr staffing 206 8 Single site: Individual rooms, hostel based accommodation with daytime staff 92 7 Community based/dispersed accommodation with visiting support 229 12 Floating/visiting support/outreach 775

14. 2012/13 utilisation 1,725 individuals supported by accommodation-based provision 972 new admissions during this period 987 clients moved on from accommodation based provision, on which 13% moved to an independent tenancy with or without on going support 27% moved to another supported accommodation service 16% moved on to live with family or friends 8% were taken into custody 26% left no forwarding address 2,375 clients received floating support in the same period

15. Average duration of support 546 clients in supported accommodation on 31 st March 2013 Length of stay% of clients 0 – 3 months35.0 3 – 6 months15.4 6 months – 1 year15.2 1 year – 2 years13.9 2 years – 5 years11.4 5 years plus9.2

16. Round table discussions In groups, we would like you to discuss:  Need and eligibility – what are the needs we are trying to meet?  Core housing related support tasks – are these still appropriate/relevant to meet the needs identified?  Service mix: balance between accommodation based services and floating support – are there opportunities to better meet people’s needs in more flexible ways? How far should the specification specify this?  Service delivery: what good practice should be included (service users, staffing, accessibility)?  How should resources be targeted to prevent crisis and build resilience –life course approach?  Service outcomes: what are the agreed outcomes we want to achieve and how do we measure success?

17. What happens next?  Approval to tender for new ‘service systems’ from the Council’s Procurement Committee - mid September 2013  Tender documents published on NEPO portal - late September 2013  Tender period ends - mid November 2013  Contract award decision – January 2014  Transition period January 2014 – March 2014  Contract start -1 st April 2014