1. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. PowerPoint Presentation by Charlie Cook, The University of West Alabama The Location Plan PART 3 Developing the New Venture Business Plan

2. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–2 Locating the Brick-and-Mortar Startup Brick-and-Mortar StoreBrick-and-Mortar Store  The traditional physical store from which businesses have historically operated. The Importance of the Location DecisionThe Importance of the Location Decision  High cost of constructing a physical location.  Effect of poor location on eventual success of the firm.  Type of business affects the importance of business location to customers.

3. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–3 Exhibit 9.1 Location Options for the Startup

4. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–4 Exhibit 9.2 Five Key Factors in Determining a Good Business Location

5. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–5 Other Factors in Selecting a Location Neighbor MixNeighbor Mix  Who’s next door? Security and SafetySecurity and Safety  How safe is the neighborhood? ServicesServices  Is there municipal trash pickup? Past Tenants’ FatePast Tenants’ Fate  What happened to them? The Life-cycle Stage of the AreaThe Life-cycle Stage of the Area  Is the site in the embryonic, mature, or declining stage?

6. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–6 Selecting a Good Location Customer AccessibilityCustomer Accessibility  Customer convenience (high traffic)  Access by targeted customers (niche market)  Avoidance of shipping costs (local markets) Business Environment ConditionsBusiness Environment Conditions  Climate-related factors  Business environment factors  Presence of established competitors  Regulations, legal requirements and restrictions  Tax structure, exemptions, and incentives

7. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–7 Selecting a Good Location (cont’d) Availability of ResourcesAvailability of Resources  Nearness to raw materials  Availability of a suitable labor supply  Access to adequate and reliable transportation Personal Preference of the EntrepreneurPersonal Preference of the Entrepreneur  Familiarity with home community environment  Support of entrepreneur by the community  Desire for a particular lifestyle  Contribution to the community

8. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–8 Key Factors in Selecting a Location Site Availability and CostsSite Availability and Costs  Difficulty of locating a good site  Business incubator: shared space, services, and management assistance for new businesses  Buying: large costs for and commitment required to purchase site outright.  Advantages of leasing:  Avoids a large cash outlay.  Allows the owners to postpone committing to the site before the business becomes a success.

9. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–9 Designing and Equipping the Physical Facilities Design Requirement ChallengesDesign Requirement Challenges  Physical facilities should be of adequate size and accommodation; not too large or too luxurious.  Considerations:  Age/condition of building  Fire hazards  Heating/air conditioning  Entrances and exits  Lighting and restroom facilities  The ideal building meets the functional requirements of the business and projects the appropriate image to customers and the public at large.

10. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–10 Exhibit 9.3 Small Business Owners Choose Buying over Leasing Source: Richard Breeden, “Small Businesses Favor Buying over Leasing,” Wall Street Journal, February 24, 2004, p. B11. Copyright 2004 by Dow Jones & Company, Inc. Reproduced with permission of Dow Jones & Company, Inc. in the format Textbook via Copyright Clearance Center.

11. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–11 Equipping the Physical Facilities Manufacturing EquipmentManufacturing Equipment  General purpose equipment  Serves many functions in the production system –Low purchase cost –Flexible production –Good resale value  Special-purpose equipment  Are designed to serve specialized functions in the production process –Low labor cost – High hourly output – Limited resale value

12. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–12 Retail Store and Office Equipment RetailRetail  Display racks  Sales counters  Cash registers/ POS systems Business ImageBusiness Image  Luxury/utilitarian customer furnishings  Lighting  Displays  Signage Office EquipmentOffice Equipment  Computers  Fax machines  Copiers and printers  Telephone systems  Filing cabinets

13. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–13 Locating the Startup in the Entrepreneur’s Home Home-Based BusinessHome-Based Business  A business that maintains its primary facility in the residence of its owner Attraction of a Home-Based BusinessAttraction of a Home-Based Business  Low start-up and overhead costs  Convenience for family and lifestyle  Technology  Advances in office equipment and connectivity allow home-based business to compete with commercial sites.

14. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–14 Exhibit 9.4 Some Common Reasons for Starting a Home-Based Business Source: Adapted from “Potential Reasons for Starting a Home Based Business,” http://www.perfectsystem.co.uk, accessed January 13, 2009.

15. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–15 The Challenges of Home-Based Businesses Business ImageBusiness Image  A professional business image is difficult to maintain in a home environment. Legal ConsiderationsLegal Considerations  Local laws and zoning ordinances prohibit many types of home-based businesses. Family and Business ConflictsFamily and Business Conflicts  The need to observe regular business hours and establish spatial boundaries (specific work areas) to avoid distractions.

16. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–16 Exhibit 9.5 The Challenges of Home-Based Businesses

17. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–17 Locating the Startup on the Internet E-CommerceE-Commerce  The paperless exchange of business information via the Internet. Benefits of E-Commerce to StartupsBenefits of E-Commerce to Startups  Allows for competition with larger firms in larger markets.  Helps with cash flow problems by compressing the sales cycle.  Builds better customer relationships through better service.  Electronic Customer Relationship Marketing (eCRM)

18. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–18 Factors Affecting the E-Commerce Choice Technical LimitationsTechnical Limitations  Website development and maintenance costs  Insufficient bandwidth  Upgrading software  Integration of e-commerce with brick-and-mortar operations  Customer access to the Internet and connectivity limitations Non-Technical LimitationsNon-Technical Limitations  Privacy of customer transactions  Customer information security  Inability of customers to touch or try on products

19. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–19 E-Commerce Business Models Business ModelBusiness Model  A group of shared characteristics, behaviors, and goals that a firm follows in a particular business situation.

20. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–20 Exhibit 9.6 Basic E-Commerce Business Models

21. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–21 Types of Customers Served Business-to-Business (B2B) ModelBusiness-to-Business (B2B) Model  Sells to business customers electronically.  Facilitates outsourcing Business-to-Consumer (B2C) ModelBusiness-to-Consumer (B2C) Model  Electronic retailing to final customers; resulting in disintermediation (bypassing middlemen).  Advantages of 24/7 E-Tailing:  User convenience in all-hours access to products and services  Immediate completion of transactions Auction SitesAuction Sites  Web-based businesses offering participants the ability to list products for bidding.

22. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–22 Exhibit 9.7 Selling Your Item on eBay Step 1:Register as an eBay member, which is free of charge. Step 2:Sign up to accept electronic payments, which is required. Step 3:Research your items and rules of play; eBay provides information for both. Step 4:Create a listing for the item to be offered for sale. Step 5:Check your listing to see how bidding is going. Step 6:Wrap up your sale with the buyer. Source: Adapted from http://pages.ebay.com/help/sell/sell-getstarted.html, accessed January 5, 2009.

23. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–23 Exhibit 9.8 Top 10 Online Auction Sites 1.eBay 2.uBid 3.Bidz.com 4.Overstock.com 5.Amazon 6.OnlineAuction.com 7.WeBidz Auctions 8.Auction-Warehouse 9.ePier 10.It’s Gotta Go Source: http://www.auctions.nettop20.com, accessed January 5, 2009.

24. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–24 Nature of Online Presence Content-Based ModelContent-Based Model  The Web site provides information but not the ability to buy or sell products and services. Information-Based ModelInformation-Based Model  The website provides information about a business, its products, and other related matters but doesn’t charge for its use. Transaction-Based ModelTransaction-Based Model  The Web site provides a mechanism for buying or selling products or services.

25. © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 9–25 Internet-Based Businesses and the Part-Time Startup Advantage Advantages of Part-Time StartupAdvantages of Part-Time Startup  Income keeps flowing, not interrupted if venture fails  Flexibility and lower costs of launching startup  Reduces risk of transition to entrepreneurial life Disadvantages of Part-Time StartupDisadvantages of Part-Time Startup  Need to find suitable location for growing venture.  Involvement with startup conflicts with personal life  Risk of failure of startup after leaving present job