1. HiP Culture: Your Key To Freedom In Business

2. My Heretical Idea You deserve to be :

9. It is  the behaviours  the incentives  the symbols and  the systems that reveal the values of the organization What is Culture?

13. HiP Culture = “Nice” Culture

14. A HiP Culture Will Have Greater… Speed Accountability Rigour Simplicity Collaboration Attractiveness Innovation Productivity

16. Prospects/ Customers Potential Employees Culture Suppliers

17. With Growth Comes Chaos Growth Mistakes and chaos

19. With Growth Comes Chaos Growth

22. Flight Risk:

23. Payroll $ Wasted 23%

24. Shrinking Labour Market:

26. Perceptions of Integrity

27. Engagement

30. Top 24 Comparison Performance Enhancing Culture Non-Performance Enhancing Culture Revenue Growth682%166% Employment Growth 282%36% Stock Price Growth901%74% Profit Growth756%1%

31. As compared to “non-producers”: Unskilled Average =19% more output Superior = 38% more Skilled Average= 32% more Superior=64% more Mgmt/Professionals Average= 49% more Superior= 96% more The Cost of Average...

32. SalaryPoint spread # in category Cost Unskilled$24,000.194$18,240 Skilled$35,000.323$33,600 Mgmt/Prof$60,000.482$57,600 $109,440

34. ENGAGEMENT Quality of Life Rookie Victim Bystander Champion

35. 3 Happiest Events

36. Challenge Connection Contribution Quality of Life Mastery Purpose Appreciation Congruency

37. warrencoughlin.com/cool-tools

39. Decisions & Actions Questions Beliefs and Values Experience, Education, Environment

40. The Path

41. AssessExecuteDefine Monitor/ Refine

42. Assess

43. Objective Understand state of culture Learn the source of messaging Assess receptivity to change Benchmark Avoid “another initiative that will die” syndrome Go/No Go

44. Q1: Your Limits

45. Q2: What Are The Unwritten Rules Meeting discipline (in)Formality Accountability Customer relations Dealing with change Systems Dress Hours Work life balance Quality Standards …

46. Q3: What Priorities Do You Communicate?

47. What Are Your Defining Stories?

48. Is That HiP?

49. Option 1: Consultants

50. Option 2: Assess and Impact

51. AssessDefine

52. Pick Your Principles

54. Values-driven

55. Performance Marketing Results driven Innovation Leadership Team Communication Event Planning Pride Gratitude Fun Trust Relationships Positivity Dedication

56. Values-driven

57. Behaviours Reflect Values Harmony => Avoid “tough” conversations Authenticity => Only sell what’s right Customer focus => seek input of front line Accountability => Ask for and follow up on commitments Sucking up => favouritism unrelated to performance or potential Discipline/Focus => Saying no

58. Values Definitions

59. Values-driven

60. Values Hierarchy

62. AssessExecuteDefine

63. 2 Approaches Announce and Then Build Awesome for small Sustains momentum Engages team in build Allows for growth BUT Inconsistent systems, symbols and incentives Must exhibit new values while building them Build and Then Announce Alignment exists pre launch Shows seriousness Communications and mgmt are coordinated BUT Long lag time Lack of ongoing engagement Can become a “task”

64. Incentives Beware unintended incentives & consequences Not just $: – Security – Recognition – Quality work – Remove “crappy” work – Perks What’s “punished” (or not)

65. Systems

66. Symbols

67. Discuss

68. Investigate

69. Recognize Values Lived

70. Record

71. Recognition

72. Culture Hacking

73. Take On A “Help The World” Program

74. Peer Bulletin Board

75. Real Time Feedback

76. Energizer Rituals

77. Why So Serious?

78. Hire/Fire on Culture

79. Raising The Game Education Investment Book of the month Coach for the team Empty chair in meetings Involve team in hiring Cross-dep’tal initiatives Workations Each employee interacts w. customers Senior people have “shifts” for Q&A Pet project time 1x/month community project “Support a dream” Anniversary yearbooks Monday Breakfast/Friday drinks

80. AssessExecuteDefine Monitor/ Refine