1. STUDENT SUPPORT SERVICES : ACADEMIC ADVISING COUNSELING EMPLOYMENT ASSISTANCE/SERVICES Stephen McEvoy, Dean of Educational Administration, Bryant & Stratton College Melodie Fox, Dean of Instruction, Bryant & Stratton College Jenna Ruehlow-Haney, Neway Directions Educational Approval Board Approved Schools Conference November 19, 2009

2. Student Services Umbrella term for advisement that encompasses the academic, professional and personal realms Retention Academic PersonalProfessional

3. Student Issues Poor educational habits Educational underpreparedness Learning disabilities diagnosed/ undiagnosed ESL Anxiety/confidence Work conflicts Lack of family support Unstable living environment Legal Issues Poor life skills Poverty Childcare Unemployment Lack of transportation Health Issues Substance abuse Academic IssuesNon Academic Issues

4. Academic Issues Instructors role is to maintain standards Standards cannot change based on personal situations Instructor responses are defined by syllabi Preferential treatment can have legal ramifications Instructors should avoid gray areas Instructors should communicate/collaborate with advisement Instructors need to consider reasonable accommodations for disabilities

5. Student Advisory Activities Scheduling Prerequisites/Credit transfer Satisfactory Academic Progress Compatibility with program Satisfaction with program area Academic Success Skills Listening and coaching for self-advocacy, accountability, critical thinking, proactivity, patience, negotiations, acceptance of feedback Support Network Build confidence, provide direction, provide referrals, student activities

6. Student Advising Name/face recognition Safe point person Nonjudgmental advice Assure student progress Social connections Professional affiliations Achievement recognition Aids retention efforts Rule compliance Influences behaviors Graduation rates/Title IV compliance Peer support More placeable Encourages strong academic performance Benefits to the StudentBenefits to the Institution

7. Counseling Services Differs from advising Legal/medical implications Delineate institutions abilities to counsel

8. Counseling Services Licensed professionals Affordable to students Appropriate referrals Awareness of community resources Legal protection Increased use results in better student performance Legal protection Divorces personal issues from academic Benefits to the StudentBenefits to the Institution

9. Employment Assistance/Placement Internship/Externship/On-the-Job-Training placement Placement assistance Students Graduates Alumni Professionalism skills Site maintenance Community relations

10. Employment Assistance/Placement Placement team supports job search College reputation can provide advantage Statistics show likelihood of success Alumni network Higher placement rate Consistent site participation and partnering opportunities Incentive to enroll Referral network Benefits to the StudentBenefits to the Institution

11. Student Services: Builds Connections, Points Directions Builds Connection To the institution To the program To the individual Points Direction Information resource Career advisement/mapping Scheduling

12. Return on Investment Formally or informally, we are all investing in student services Are you getting a return on your student services investment? How do you measure? Benefit to student AND Benefit to institution

13. Questions?