1. LOGO DISCUSS Topic: How to deal with conflicts at work Vietnam University of Commerce Group:8 Class:1314DNTH1611

2. LOGO BODY CAUSE AND EFFECT OF CONFLICT 1 FIVE TIPS ON DEALING WITH CONFLICT AT WORK 2

3. LOGO CAUSE AND EFFECT OF CONFLICT I. Causes of the conflict at work

4. LOGO CAUSE AND EFFECT OF CONFLICT  Poor Communication: difference in communication styles or a failure to communicate

5. LOGO CAUSE AND EFFECT OF CONFLICT  Difference in Personalities:  Different Values: a generational gap: Young workers may possess different workplace values than older workers

6. LOGO CAUSE AND EFFECT OF CONFLICT  Competition: Competition that is not properly managed can result in employees sabotaging or insulting one another, which creates a hostile work environment.

7. LOGO II. Affect of conflict at work CAUSE AND EFFECT OF CONFLICT

8. LOGO  Passive Aggressive Behaviors: In the workplace, passive aggressive behaviors such as tardiness, gossiping… may damage the performances of otherwise valued employees.  Increased Employee Absenteeism  Violence CAUSE AND EFFECT OF CONFLICT  Inspire Creativity Conflict can inspire members to brainstorm ideas, while examining problems from various perspectives.

9. LOGO CAUSE AND EFFECT OF CONFLICT  Improve Future Communication : Conflict can bring group members together and help them learn more about each other.  Identify : New Members inspire often silent members to step up and demonstrate leadership skills

10. LOGO FIVE TIPS ON DEALING WITH CONFLICT AT WORK

11. LOGO I. Listen, listen, listen! Try to understand each other  One of the things that makes the value of life is to listen.  This may be the key helps you can resolve the contradictions in life in general, and in the job. FIVE TIPS ON DEALING WITH CONFLICT AT WORK  Do not give opinions when others are talking and calm your opinion.

12. LOGO  Do not pretend to listen but to listen really  Listen actively and openly, instead of trying to win his FIVE TIPS ON DEALING WITH CONFLICT AT WORK  If your colleagues have questions frankly, give them the opportunity to say what was causing both confusion.

13. LOGO II. Keep calm  Maintain  Remember that any conflict is meaningless  Go elsewhere  Control actions during anger  Take a deep breath  Chill out  Find a quiet place FIVE TIPS ON DEALING WITH CONFLICT AT WORK

14. LOGO III. Make sure everyone knows your opinions. FIVE TIPS ON DEALING WITH CONFLICT AT WORK Presenting your ideas in short and easy to understand sentences.

15. LOGO Never say ambiguous sentences. Using clearly words and familiar examples to lead into your opinions. FIVE TIPS ON DEALING WITH CONFLICT AT WORK Apologize for your part in the conflict. Trying to see the problem in enemy’s eyes. Really apologize for your part. So it can go to an end in the friendliest way.

16. LOGO IV. Keep smiling. Using humor to solve problems.  Do you know: “A smile can brighten the darkest day!”  Humor can bring your troubles and moodiness away. => Keep calm, smile and be a humorist in the conflict. FIVE TIPS ON DEALING WITH CONFLICT AT WORK  Remember, your jokes is not for the sarcasm and make down people purpose.  Cartoon humor to be helpful in solving conflict in the workplace.

17. LOGO V. View conflict as opportunity  Do you know a conflict with colleagues at work is not completely negative?  When it’s too few disagreeable opinions, own work lacks of extraordinary ideas. FIVE TIPS ON DEALING WITH CONFLICT AT WORK  The conflicts can help you have more creative ideas.  The conflicts often serve catalysts which encourage and offer us find out about our differences in job.

18. LOGO  We can promote the development of the organization. => Since then, we can see a conflict at work can also create opportunities good work. FIVE TIPS ON DEALING WITH CONFLICT AT WORK

19. LOGO Thank you for your attention!