Presentation on theme: "Chapter 3 Nonverbal Communication and Teamwork"— Presentation transcript:
1 Chapter 3 Nonverbal Communication and Teamwork Business CommunicationChapter 3Nonverbal Communication and TeamworkCopyright South-Western Cengage Learning
2 Chapter 3.1 Nonverbal Communication SWBAT:Describe the roles of nonverbal communicationIndicate the nonverbal symbols sent in written messagesList nonverbal symbols sent in spoken messagesIdentify nonverbal symbols that affect a person’s imageEssential Question – What is nonverbal communication?
3 The Roles of Nonverbal Communication Nonverbal communication- composed of the messages sent without or in addition to wordsNonverbal symbols, such as a smile, can reinforce verbal symbols.3.1 Nonverbal Communication
4 The Roles of Nonverbal Communication Reinforcing a verbal messageContradicting a verbal messageSubstituting for a verbal messageRegulating a verbal messageNonverbal symbols, such as a smile, can reinforce verbal symbols.3.1 Nonverbal Communication
5 Nonverbal SymbolsPersonal Space- the nearby area around a person or the area the person considers his or hersIn written messagesIn spoken messagesBody languageGesture- the use of your arms andhands to express an idea or feelingTouching
6 Nonverbal Symbols (cont’d) Personal spaceTimeParalanguage- the nonverbal symbols that accompany a verbal message and reveal the difference between what is said and how it said.
7 Nonverbal Symbols and Your Image Level of confidenceSelf Confidence- belief in yourself and your abilitiesToo much self-confidenceToo little self-confidenceFriendliness- being supportive, helpful, or kindEnthusiasm- showing excitement or a lively interestSincerity- being open and genuine or earnestEye contact and posture- the way you stand or sitAppearance3.1 Nonverbal Communication
8 Nonverbal Symbols in the Environment Furnishings and décorArrangement of tables and chairsLightingRoom temperatureNoise or soundsUse of color3.1 Nonverbal Communication
9 Reading for Comprehension Reading comprehension: understanding what you have readTo overcome internal barriers when reading:Clear your mind of distracting thoughtsAttempt to ignore tiredness or physical discomfortsBe open to new ideasAvoid letting biases prevent you from considering other viewpoints3.1 Nonverbal Communication
10 Chapter 3.2 – Listening Skills SWBAT:Explain the listening processIdentify types of listening and describe the reasons for which they are usedList barriers to effective listeningDescribe effective listening techniquesEssential Question: What are the differnet types of listening?
11 Chapter 3.2What are the four most frequentlly used types of communication?ReadingWritingSpeakingListeningOf these, which is the most common?Right on! ListeningMost people spend half of their waking time communicating – much of this time is spent listening
12 The Listening Process – pg 79 HearingFocusing attentionUnderstandingRemembering3.2 Listening Skills
13 Quad Pod!Individually read and understand the six different types of listening on pgsForm into your quad pod groups and discuss how each is differentDon’t read all of the six and then discuss!Ex - Read about casual listening then discuss it. Read about active listening then discuss it and continue.
14 Types of ListeningCasual listening- hearing and understanding a message but not trying to remember the message in the long termSometimes called “passive listening”Active listening- hearing and trying to understand and remember a messageInformative listening- used to obtain specific information or understand a messageCasual listening is relaxed and involves little energy or effort.3.2 Listening Skills
15 Types of ListeningEvaluative listening- involves judging the importance or accuracy of what a speaker is saying.Emphatic listening- trying to understand the speaker’s point of view, attitudes, and emotionsReflective listening- understanding and restating the speaker’s message.Casual listening is relaxed and involves little energy or effort.3.2 Listening Skills
16 Barriers to Effective Listening Attitudes about the speaker or topicPrejudices or opinionsAssumptionsDistractionsPhysical discomfortDivided focus3.2 Listening Skills
17 Listening Effectively Share the responsibilityFocus on the main ideaEvaluate the messageProvide feedbackTake notesOvercome poor listening habitsListening in specific situationsSmall groupsConference settings3.2 Listening Skills
18 ILA ILA: International Listening Association Questions When was ILA formed?In what areas do members of the ILA work?What are some activities of the ILA?school.cengage.com/bcomm/buscomm3.2 Listening Skills
19 Chapter 3.3 Teamwork SWBAT: Identify types of workplace relationships and discuss roles in themDescribe various types of teams and roles of team membersDescribe advantages and disadvantages to using workplace teamsDescribe techniques for working effectively in teamsEssential Question: How can workplace teams help production?
20 Workplace Relationships Employee and manager relationshipsCoworker relationshipsConflict- a disagreement or quarrelCustomer relationshipsBe fair and honest in your dealings with customers.3.3 Teamwork
21 Resolving Conflicts Listen and talk with coworkers Identify the underlying cause of the conflictFocus on issues or behaviors, not on peopleThink objectively – have an open mindBe willing to admit your mistakes and apologizeAvoid assigning blameDo your part to make the proposed solution work3.3 Teamwork
22 Workplace TeamsTeamwork- two or more people acting together to achieve a goalSpecial teamsAdvantages of teamsDifferent skillsBroader knowledgeSynergy- allows the team to bemore creative and productive than individuals would be working separately.Can help one anotherDiversity
23 Workplace Teams Disadvantages of teams DisorganizedDon’t understand their goalsPoor communicationVirtual teams- one with members who do not share a physical workspaceThey work together using communications technology – like phone, , video conferencing etc.
24 Working Effectively in Teams Team rolesLeaderChallengerDoerThinkerSupporterRecorder3.3 Teamwork
25 Guidelines for Team Success Identify the goals and determine tasksIdentify resourcesAssign dutiesCommunicate regularlyResolve conflictsBrainstorm ideasEvaluate proceduresCelebrate success3.3 Teamwork
26 Leadership Leadership- providing guidance and inducing others to act Important for managers and other employeesCareer-related student organizations help build leadership skills3.3 Teamwork
27 Problem-Solving Steps Identify the problemDescribe effects of the problemBrainstorm solutionsEvaluate the possible solutionsTest the selected solutionEvaluate the resultsBrainstorming is generating ideas or possible solutions for a problem.3.3 Teamwork
28 Group ActivityOnce in your assigned groups, complete “A” on page 97.
29 Vocabulary active listening casual listening conflict emphatic listeningenthusiasmevaluative listeningfriendlinessgestureinformative listeningleadershipnonverbal communicationparalanguagepersonal spaceposturereflective listeningself-confidencesinceritysynergyteamworkvirtual team