1. The Buried Treasure of Stakeholder Requirements Deb Marshall, CBAP Columbus Chapter IIBA BAPDD September 14, 2012

2. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Presentation Objectives 2 To answer the following questions:  What are Stakeholder Requirements  How to recognize a Stakeholder Requirement from other requirements types  Why eliciting Stakeholder Requirements is important to the success of a project

3. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 What are Stakeholder Requirements? Per the BABOK… TypeDefinition BusinessGoals, objectives or needs of the enterprise. StakeholderNeeds, or features, the solution must provide stakeholder(s). FunctionalBehaviors and information the solution will manage. Non-FunctionalEnvironmental conditions, or qualities, the system must maintain. TransitionCapabilities of solution to transition from current to desired future state. A Guide to the Business Analysis Body of Knowledge (BABOK Guide), version 2.0, pp. 5-6 ©2005, 2006, 2008, 2009, International Institute of Business Analysis. 3 Temporary When Where How What Why

4. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 What are Stakeholder Requirements? Business Stakeholder Solution Copyright © 2010: EBG Consulting Inc Building Business Capability Conference, October, 2010 4

5. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Recognizing Stakeholder Requirements Sample Requirement 5 Type Any user should be able to search by: ISBN, Author, Title, or Subject Functional The new system should retain all checkout history per the organization’s record retention policy. Stakeholder The system should be available: Mon-Fri 9:00 – 21:00 ET, Sat-Sun 9:00 – 17:00 ET Non-Functional Increase checkout speed by 10% Business

6. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Feature Current System New System Allow access to the claims management system while creating the letter ● Pre-fill data from the claims management system (system of record) into the letter●● Automatically remove empty fields and accompanying text from letter● Consistently insert fraud language across all applicable letter templates● Consistently insert brand/marketing messaging based on letter type and recipient● Provide print, fax, and email capabilities for distribution of the letter●● Ability to view a finished letter from claims management system●● 6 Recognizing Stakeholder Requirements

7. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Reduce data entry errors by 10% and reduce data entry cycle time by 25%. Add a button to allow the user to copy data from the prior entry. Don’t let the user tab onto the button. The system should allow authorized users to copy data from prior entries. The system should require the user to take a deliberate action to copy data from the prior entry. 7 Copyright © 2010: EBG Consulting Inc Building Business Capability Conference, October, 2010 Recognizing Stakeholder Requirements

8. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Why elicit Stakeholder Requirements?  Reduce missed / misunderstood requirements 8  Uncover hidden or unstated objectives  Increase collaboration, trust, and buy-in  Higher likelihood of providing better solution

9. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Group Exercise Business Requirement During the 2012-2013 school year, take a family vacation when school is not in session. Total cost not to exceed $1,000. Solution Requirement Fly roundtrip from Columbus, OH to Baltimore, MD from October 17 – 20, 2012. Stay three nights at a hotel in downtown Baltimore, MD. Stakeholder Requirement = ??? 9

10. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Be aware of your own assumptions! 10 Ladder of Inference Source: The Fifth Discipline Fieldbook, Senge et al, 1994 Do Not Assume!!! ASSUME

11. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 Group Exercise #2 Business Requirement Participate in the department pot luck with a contribution that is equal in value than other people’s contributions. Solution Requirement Bring 20 servings of Rice Krispies Treats. 11 Stakeholder Requirement = ???

12. The Buried Treasure of Stakeholder Requirements 2012 Columbus IIBA BAPDD September 14, 2012 In Closing… 12 Presentation Objectives: What are Stakeholder Requirements How to recognize a Stakeholder Requirement from other requirements types Why eliciting Stakeholder Requirements is important to the success of a project Thank You!!!