1. Main task A complaint letter

2. Discuss: what is your ideal robot? 1.would you like a big robot or a small one? 2. What would you like your robot to do for you? 3.How long would you like your robot to work every day ? 4. How long do you think the robot’s batteries should last for? 5. How often should your robot need to be checked? 6. How long do you expect your robot to last?

3. Reading the questionnaire: your ideal robot 1Model number of your robot: HUGO123BB 2Power Your robot’s batteries should last for: 2 days 1 week 2 months 3Work hours Your robot should work for: 8 hours every day 12 hours every day 24 hours every day √ √

4. 4Type of work The most important thing your robot should do is to: help you with your homework make your lunch clean our shoes 5Size How big should your robot be? very small medium large √ √

5. 6Checking How often should your robot need to be checked? never every 3 months every 6 months 7Lifespan How long do you expect your robot to last? 1 year 10 years 20 years √ √

6. Reading a complaint letter Daniel’s expectations The robot Power2 months Work hours 24 hours every day Type of work help him with his homework Sizemedium Checkingevery 6 months Lifespan20 years 1 week very lazy small need checking 2 weeks need to be instructed

7. Help Daniel complete the complaint letter on p36

8. How to complain 1Tell them that you are not satisfied directly. e.g. I am not at all satisfied with it. I am unhappy with it. 2Tell them what it should be like. e.g. I think it should last for … I expect … to last for … 3 Tell them your requirement. e.g. Therefore, I would like to get my money back.

9. Daniel’s complaint letter sender’s address receiver’s address date greetings Rm 702, Happy House 155 Summer Road Sunshine Town 22nd March Friendly Robots Co Ltd 100 Sun Street Sunshine Town Dear Sir/Madam

10. main body subject closing signature Robot model No. HUGO123BB Two weeks ago, I bought a robot from your company in order to have more spare time. ………………………………………… ………………………….. Therefore, I would like to get my money back. Yours faithfully Daniel Chen

11. One possible version 85 Planet Road Sunshine Town 19th March Customer Services Action Robots 18 Moon Street Sunshine Town Dear Sir/Madam Robot model No. MAID2030 I have recently bought a robot from your company. However, I am sorry to say that I have had a lot of problems with this robot. I think you really need to improve the performance of your robots. First, my robot’s batteries only lasted one week. I think they should last for at least two months. Also, my robot is very lazy. It only works for one hour every day. For the test of the day, my family and I have to do everything ourselves. I think a robot should work at least 12 hours every day.

12. Another problem is that my robot is only interested in doing the laundry. However, I think the most important things a robot should do are cleaning and cooking. I am also not happy that I had to get my robot checked twice in one month. I think my robot should only need checking every year. The size of my robot is wrong. I chose a very small robot from your list. However, you sent me a large one and it takes up a lot of space in my flat. Finally, I expect a robot to last for at least 10 years. I paid a lot of money for this robot and I have spent a lot of time reading the instructions but it only worked for a short time. Unless you reply with an explanation to all of these problems, I will return the robot to you and expect my money back. Yours faithfully (Signature) Wang Man

13. Suppose you bought a robot from a robot shop, and you are not satisfied with the power, work hours, size, checking lifespan, speaker, wheel, camera, hand (you can choose any of them). You went to the robot shop to complain about it. Homework Write a complaint letter