1. Key to Life Program University of Nevada, Las Vegas May 28, 2011

2. Résumés

3. Résumé a document to show your background and skill sets for either employment or education

4. Résumés Types of résumés – Chronological – Functional – Hybrid

5. John K. Doe 1234 Main Street, Las Vegas, NV 89119 (702) 555-1933 johnkdoe@gmail.com OBJECTIVE To obtain an entry level job in the hospitality industry EDUCATION University of Nevada, Las Vegas Bachelor of Arts, Hospitality Management, May 2011 Minor: Communications GPA: 3.45 WORK EXPERIENCE Front Desk Reception11/2010 – Present Golden Nugget Hotel & CasinoLas Vegas, NV Assist guests with hotel check-in and check-out Confirm guest reservations via phone Provide fast, friendly, and accurate customer service to all guests Handle guest room changes and charge disputes Assist supervisor with reports and customer needs Concierge Intern5/2010 – 10/2010 Westin Casuarina Las Vegas HotelLas Vegas, NV Handle guest entertainment and dining reservations Provide entertainment and dining suggestions from hotel partners Assist with maps and directions to local attractions Learn several dining and entertainment reservation sites for Las Vegas ACTIVITIES Service Programs Chair, UNLV Circle K International, 2009-2010 College of Hotel Administration Senator, Consolidated Students of the University of Nevada (CSUN), 2009-2010 Volunteer, United Blood Services, 2008-2010 Volunteer, Candlelighters for Childhood Cancer, 2008-present SPECIAL SKILLS Fluent in Spanish and Tagolog Proficient in Microsoft Word, Excel, PowerPoint, Access Working knowledge in Adobe Photoshop, Illustrator

7. Résumés Using Résumé Templates – Consider them a tool, not a crutch – Online résumé templates may force you to fit your experiences into specific categories – Cookie cutter résumés that clearly change basic information are weeded out immediately by employers and schools

8. Résumés Pay Attention to: – Font – Margins – Bullet Points – Section Headings – Length

10. Interviews

11. Interview a conversation between two people where one person asks questions to obtain information about the other

12. Interviews Who does interviews? – Employers – Schools – Researchers

13. Interviews Phone Interviews – When distance is an issue – Often the first round of interviews In-person Interviews – Sitting down with a person or group to answer their questions New Age – Online video streaming (Skype) interviews for the need to have face to face contact when logistical issues prevent in-person interviews

14. Interviews Cookie cutter answers – Answers that seem good, but are are generic answers – Supposed to turn negatives into positives, but be careful how you do it

15. Interviews Handling Tough Questions – Preparation – Understand your audience – Used to see how you think on you toes – Tells how you handle difficult situations – Okay to request clarification – It’s sometimes okay to not answer the question

16. Interviews Scenarios – Provide a situation to see how you would work in a particular context – Can you hit the ground running? Examples of interviews – Good responses – Bad responses

17. Personal Finances

18. Living on Your Own – Fiscal responsibilities – Personal care responsibilities – Time management responsibilities

19. Personal Finances What expenses will you have? Housing Utilities Food Medical/Health Transportation Social

20. Personal Finances Taxes – A necessary duty – Do them right the first time – Tips to consider

21. Personal Finances Monthly Budgeting Activity – What is your expected salary? – What is your take-home pay? – What are your expenses? – How do they compare?

22. Personal Finances Budget Calculator

24. Personal Finances Now that you can budget a month, do you have anything saved up for emergencies? Simple plans for saving – Monthly contribution – Bank-run saving programs

25. Professionalism

26. The world’s perception of you – It’s like your facebook profile photo What does it say about you? – It can be created, mended, and enhanced as you desire Image makeovers

27. Professionalism Responsible decision-making – Social versus work – Behavior in the general public – Who you are in relation to who you’re associated with – Constant role model to youth

28. Professionalism Self and Peer Policing – As an adult, you are responsible for keeping your own life in order – As a peer, you can help others make responsible decisions – Model ideal behavior

29. Professionalism Big Brother is Watching – Not a conspiracy theory – Availability of photos and images on the web Spyonvegas.com Badjocks.com – Images are archived

30. Professionalism Networking – Connecting with new groups – Professional connections – Future job opportunity

31. Leadership in Your Community

32. Continuing your service to the community – Builds your résumé – Helps connect you with other community-minded people in your area – Provides a social outlet

33. Leadership in Your Community Involvement and Leadership – Don’t just participate, be active – Find your way on to boards and committees – Start your own group

34. Leadership in Your Community Kiwanis – Kiwanis Clubs – Kiwanis Young Professionals Clubs

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