5Eligibility 24 hours a day, ELVSEligibility 24 hours a day,7 days a week!Verify:Spend DownLock-InInsuranceManaged Health Care information
6IME Website WWW.IME.STATE.IA.US Enroll Providers Download forms Check eligibilityClaim statusSign up for provider trainingGet training materialsAccess informational releasesDownload the Provider ManualsFee schedulesResearch emergency diagnosis codesUse the Provider registryFrequently Asked QuestionsContact informationElectronic Claim Submission informationGet information regarding rates, assessments, new programs, etc.Access policy information
7How Can I Make the IME Work for Me? Use the IME’s internet based Web Portal AccessSign up for Electronic Funds Transfer (EFT) of your Medicaid PaymentsAND
8How Can I Make the IME Work for Me? Use the correct Address when sending documents to the IMEMedicaid ClaimsIMEPO BoxDes Moines, IA 50315CorrespondencePO Box 36450Claims OnlyNo checks pleaseProvider inquiriesCredit/AdjustmentsProvider Enrollment
9To enroll, contact IME EDISS to obtain a WEB PORTALThe IME Web Portal allows you to check eligibility and claims status online!To enroll, contact IME EDISS to obtain aLogin ID and Password.10AM-4PM
10OR… Web Portal Continued Go to the EDISS website to get the registration forms. The easiest way to access the website is to go to and click on “Electronic Data Interchange” in the “Tools” box.
11ELECTRONIC CLAIMS SUBMISSION EDISS(ELECTRONIC DATA INTERCHANGE SUPPORT SERVICES)PC ACE PRO32 SOFTWARE(It’s Free!)
12ELECTRONIC CLAIMS SUBMISSION All providers need to complete the appropriate EDI paperwork in order to submit electronic claims to the IME EDISS.The claims registration forms (837P, 837I, or 837D) along with the EDI Enrollment form must be completed.If using PC-ACE Pro32, complete the PC-ACE Pro32 Software Sublicense Agreement as well.
13Claims Submission Issues Claims must include a valid Medicaid Provider number in the correct box on the claim formNo black and white claim copiesUse the original “Drop-out” red and white CMS-1500 and UB-92 claim forms.Do not use high-lighters on any documentHighlighted documents will be blacked out by the scannerDo not use red inkRed ink will not show up on a scanned documentNew credit and adjustment formDo not use created to look like an original Medicaid claim form.Dental Forms – ’99, 2000, and 2002 form
14Tips for Faster Claim Processing Do not use red ink or highlighter on any document sent to the IMEFor Medicare crossovers circle the claim on the Medicare EOMB.Do not rebill services that are currently in process.A provider signature is required on all non-electronic claims. If the signature field contains block letters or a computer-generated signature, it is not considered valid unless it has been initialed.Claims that are resubmitted after a year has passed since the date of service must be on paper and have the original filing date beside the signature.Don’t send resubmitted claims to Provider Services.
15Credit/Adjustment Request When to request a Credit or an Adjustment?Request a Credit if you want the IME to take back an entire payment on a claim.Request an Adjustment when there is a correction to be made on a claim (date of service, number of units, primary payment, late insurance payments, etc).Where do I find the form?(click on “Providers”, then “Forms”)Provider Manual
16Credit/Adjustment Request Continued The Credit/Adjustment Request Form has three sections that must be completed.In Section A, choose “Credit” or “Adjustment”.In Section B, note the 17-digit TCN number found on the remittance advice.In Section C, sign and date the request.Do not submit a Credit/Adjustment Request if the claim is denied.Requests must be submitted one year or sooner after the date of original payment.
18Provider Inquiry How can I get an answer in writing? Use the Provider Inquiry Formor the Provider ManualSubmit a Provider Inquiry when you have a question regarding a claim and need to receive the answer in writing. Attach the Provider Inquiry Form to a claim and any documentation required.Fill the form out completely- include the 17-digit TCN number found on the remittance advice, describe the situation, and note your provider number, address, and phone number. Also, be sure to sign and date the form.
19Provider Inquiry Continued When to use:To initiate an investigation into a claim denialWhen not to use:To add documentation to a claimTo update/change/correct a paid claimMail Provider Inquiries to: IMEPO Box 36450Des Moines, IA 50315
21Third-Party Liability If commercial insurance denies, the denial must be noted in the other coverage field on the claim form (#11d on the CMS 1500 check yes and no; occurrence code 24 on the UB-92).If commercial insurance pays, the amount of payment, including any contractual write-off must be noted on the claim form (#29 on the CMS 1500 and #54 on the UB-92).If commercial insurance pays part of a claim and denies another, the claims must be split-billed. The charges that insurance pays on should be on one claim form, and the denied charges on another. If a “lump sum” payment is made, it must be pro-rated across all charges billed to Medicaid.
22Third-Party Liability Continued If commercial insurance pays equal to or more than the normal Medicaid payment, Medicaid will pay $0. If the insurance payment is less than the Medicaid allowable, Medicaid will pay the balance up to the Medicaid allowable charge.If a member’s primary insurance pays to the member or the member’s family, the provider must be able to collect that payment from the member before Medicaid can be billed. If the member does not turn over payment, they will be liable for the claim.
23Medical and Dental Prior Authorization Mail your requests to:Iowa Medicaid EnterpriseMedical Prior AuthorizationsPO Box 36478Des Moines, IAQuestions? (Local) (Fax)
24Guidelines for Medicare Crossovers Medicaid pays only coinsurance/deductibles on Medicare crossover claims.If submitting a claim that has not “crossed-over” or if there is commercial insurance information that needs to be noted, submit only the Medicare EOB on paper. Note the member’s Medicaid ID, your billing provider number, and if commercial insurance paid, write “TPL paid $____”. If commercial insurance denied, write “TPL denied”.Submit only the Medicare EOB for a patient with Spendown.
25Guidelines for Medicare Crossovers Continued Only services approved by Medicare can be submitted as crossovers. Non-covered Medicare services should be submitted on a Medicaid claim form with the statement “Not a Medicare Benefit” written on the claim form. This applies only for payable Medicaid services.Do NOT use red ink or highlighter on the Medicare EOB.Send EOMBs to the regular claims address.
26Timely Filing Guidelines Initial FilingOriginal claim submissions must be filed within 12 months of the first date of service. The date of submission must be shown beside the signature on paper claims. Medicare crossovers must be filed within 24 months of the first date of service.ExceptionsExceptions to the 12 month filing limit are considered in only two cases:Retroactive EligibilityThird-party related delays
27Timely Filing Guidelines Continued ResubmissionsIf a claim is filed timely but denied, an additional 12 month follow up period is allowed. These claims must be submitted on paper with the original filing date noted.Claim AdjustmentsRequests for claim adjustments must be made within 12 months of the payment date. Claim credits or partial refunds are not subject to a time limit.
28Iowa Administrative Code 441 9.10(8) Medicaid billing. Only the following information shall be released to bona fide providers of medical services in the event that the provider is unable to obtain it from the subject and is unable to complete the Medicaid claim form without it:Patient identification number.Health coverage code as reflected on the subject’s medical card.The subject’s date of birth.The subject’s eligibility status for the month that the service was billed.
29Iowa Administrative Code 441 Continued 79.9(4) Recipients must be informed before the service is provided that the recipient will be responsible for the bill if a non-covered service is provided.The member must be informed of the date and procedure that will not be covered by Medicaid.This information must be noted in the patient’s file.
30Iowa Medicaid Eligibility Cards Green Card: Traditional fee-for-service Medicaid members. Also Medically Needy Members who have met their spenddown.Pink Card: Managed Health Care members (MediPASS and HMO).Blue Card: Lock-in recipients.Violet Card: Qualified Medicare Beneficiaries (QMB), as well as Alien-Status individuals with limited benefits.IowaCare Card: Members are covered if seen at the University of IowaHospitals and Clinics, Broadlawns Medical Center, and the State’s four Mental Health Institutions at Cherokee, Clarinda, Independence, and Mt. Pleasant.Notice of Decision: Presumptively eligible women. Coverage is for:women who have or may have breast or cervical cancer. Applies to all Medicaid covered services.Pregnant women. Applies to ambulatory prenatal care only.
32Submission of Medical Records Examples of ClaimsMedical Records RequiredSurgery that could be considered cosmeticOperative reportNICU Care beyond specific time framesDaily progress reportsCPT/HCPCS dump codesDetailed explanation of service, invoice, etc.SterilizationConsent FormUse of ’22’ modifierHome health claimsPlan of care
33Submission of Medical Records Reminders for submission of medical records:When attaching medical records to claims, the records must accompany each claim submission.If more than one claim is billed, the records must be copied and submitted with each claim.Medical records are considered a part of the submitted claim and are imaged and maintained on file for future reference.If a claim is denied due to the lack of medical records, the claim can be resubmitted with the records attached.
34Iowa Plan for Behavioral Health The Iowa Plan for Behavioral Health is a statewide Medicaid managed care plan for mental health and substance abuse treatment services.Medicaid members enrolled with the Iowa Plan must access mental health and substance abuse treatment services through providers which are contracted with Merit Behavioral Care of Iowa to provide Iowa Plan Medicaid Services.When a Medicaid member is not enrolled with the Iowa Plan, the Medicaid fee-for-service program covers mental health and substance abuse treatment services in accordance with regular Medicaid program policies and procedures.
35Iowa Plan for Behavioral Health Continued For information about the Iowa Plan, members may call This number is printed on their eligibility cards.Providers may call the ELVS line for Iowa Plan eligibility at orFor information regarding the Iowa Plan, providers should call Merit Behavioral Care of Iowa at
36Managed Health CareComprised of MediPASS and any HMO contracted with DHS.Primary Care Providers can be one of the five provider types that provide primary care services.Managed Care is mandatory in many counties in the State of Iowa.Providers of care must obtain a referral from the provider listed on the member’s Medicaid Eligibility Card.
37The Medically Needy Program This program provides medical coverage to people who incur high medical expenses but have too much income or resources to qualify for regular Medicaid.Enrolled members are eligible for payment of all services covered by Medicaid except:Care in a nursing facilityCare in an intermediate care facility for the mentally retardedCare in an institution for mental disease
38The Medically Needy Program SpenddownIf a member’s income exceeds a set amount, the individual will be required to “spenddown” some of their income by paying for a portion of outstanding medical expenses before receiving a Medicaid Card.Submitting ClaimsIf a member has not met spenddown, he/she will not have a Medicaid card. A Medically Needy member is responsible for payment of services used to meet spenddown.
39Lock-In ProgramTo refer members with potential issues in utilizing Medicaid services, contact Iowa Medicaid Medical Services at or and press the option for medical inquiries.
40Exception To PolicyProviders or members may request an Exception to Policy in order to have a member receive a service that is not normally covered by Iowa Medicaid.How to request an Exception to Policy?Mail or fax the request to:Department of Human ServicesAppeals Section 1305 E Walnut Street, 5th Floor Des Moines, IA Phone (515) FAX (515) OR….
41Exception To Policy Email the request to: firstname.lastname@example.org. OR complete the Exception to Policy form online at .You will receive a letter signed by the Director if the request is approved.Once the Exception to Policy is approved, how to submit a claim for payment? Submit an original claim form with a copy of the approval letter to: IMEException ProcessingHoover State Office Building1305 E. WalnutDes Moines, IA 50315
42Fraud & AbuseThe Iowa Medicaid Program monitors submitted billings on a pre-payment basis to ensure that payment is made for reasonable, necessary, and appropriate services.The objectives of Medicaid claim reviews are to:verify that claims paid were for services that were actually providedthat were appropriate for members’ needsto identify and correct billing problemsto eliminate overuse or abuseto obtain payment recovery that result from incorrect billings.
43Fraud & Abuse Continued To report instances of possible fraud or abuse, contact one of the following telephone numbers:Medicaid Fraud Control UnitMedicaid Surveillance & Utilization Review or
44Outreach and Education Education and Outreach Contacts Jeremy Morgan, Supervisor: Phone Leann Howland, Coordinator: Phone Maile Johnson, Coordinator: Phone Kathy Eshelman, Coordinator: PhoneGood morning/afternoon. Thank you for joining me today to discuss an important program that affects our entire state: Medicaid. From healthcare providers and Medicaid program members to legislators and taxpayers, stakeholders in Iowa’s Medicaid Program understand that its success is critical to promoting and maintaining our citizens’ health and well-being. We also know that our success is dependent upon our ability to work together.With this in mind, we at the Department of Human Services are currently taking steps to make Medicaid in Iowa better than ever—for everyone involved. With your help, the end result will be a highly integrated health delivery model on par with those offered by the most reputable and professional managed care organizations. This new model is called the Iowa Medicaid Enterprise or IME.
45Education and Outreach Continued The Outreach and Education Staffis a pro-active department that provides training for providers. They can help you with the following:Proactive Educational Issues On-site Training Sessions for Providers PC ACE Pro32 softwareFall Training!