1. Real Time Monitors, Inc. Switch Expert™

2. 2 www.rtmi.com Switch Expert™ Overview Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community is a PBX network management tool used by on-site personnel to perform their duties in a timely manner. SE follows the Fault, Configuration, Accounting, Performance and Security (FCAPS) model and provides on-site personnel with a time savings tool that provides point and click access to compiled PBX system data. Fault Module: This module processes all system events and alarms produced by the switching system. This module also incorporates a notification process that notifies technicians of system problems. Configuration Module: This module allows privileged users with command line access with integrated VB scripting through Switch Expert via an AES 128 encrypted connection. Accounting Module: This module provides ad-hoc Call Detail Recording (CDR) queries and features call costing via assignable billing cost codes. Performance Module: This module processes raw switch data 24x7 in half-hour increments and is used to produce meaningful switch performance reports to include short and long ACD, Attendant Consoles, Trunk utilization and Quality of Server reports. Security Module: This module provides toll fraud detection and allows security personnel to perform security audits on system users. For CS2100 users, SE records every command Issued to the system by service order or maintenance personnel. Accounting Configuration Security Fault Performance

3. 3 www.rtmi.com Parent/Child - Configuration The Parent/Child configuration enables the SE children to relay locally processed Call Detail Records (CDR), Traffic and System Events to its parent. If network connectivity is lost between the SE parent and child, the child will automatically operate in a fully functional standalone server mode until the network resources are restored. In addition to monitoring all system events, SE monitors and detects loop contact closures from external devices such as system alarm status, environmentals and switch room access.

4. 4 www.rtmi.com Real-Time Fault Monitoring Fault Intuitive Alarm Filtering Severity Sorting Ad-hoc Queries on Historical data Integrated Event Analyzer Notifications: Email SNMP Traps Modem Paging Multiple Site Monitoring (NOC) Attachable Event Notes Detects Loop Closures Integrated Report Wizard

5. 5 www.rtmi.com Secure Switch Access Configuration Switch Access Integrated VB Scripting Supported Protocols: SSH2 Telnet RS232 AES 256 Encryption

6. 6 www.rtmi.com Network Element Monitor Configuration One Windows Server Monitors up to 100 CS 1000 Supported Modules: CDR Traffic Alarms Protocols: Telnet SSH

7. 7 www.rtmi.com Real-Time Call Accounting Accounting Ad-Hoc Queries Real-time call costing updates Definable Rating Scheduled Bill Delivery via: Email, FTP and LAN Master Bill Rollup Summary Incoming Call Demographics Integrated Report Wizard

8. 8 www.rtmi.com Switch Capacities and Usage Performance Trunk Capacities ACD Statistics Console Studies Host Traffic Remote Traffic Short and Long Term Reporting Automated Report Scheduling Customer Definable Reports and Charts Integrated Report Wizard

9. 9 www.rtmi.com Performance Records over 44 QoS Statistics Alarms Thresholds: MOS, Delay, Jitter RTCP and R-Value Historical Playback Ad-Hoc Queries of collected QoS data Short and Long Term Reporting Automated Report Scheduling Customer Definable Reports and Charts Integrated Report Wizard QoS Threshold Monitoring

10. 10 www.rtmi.com Toll Fraud and User Access Security Monitors all SE Actions Toll Fraud Tracks all CS2100 System Commands Simultaneous Auth-Code Tracking Customer Definable Call Limits Email and SNMP Notifications Integrated Report Wizard

11. 11 www.rtmi.com IP Intrusion & Notifications Security Definable IP Ranges Definable Scan Intervals Hourly, Daily Definable Scan Types Integrated Scanning Comparisons Settable Base Line Scan Definable Description for IP Addresses and Open Ports Automated Alarm Notification on New Vulnerabilities

12. 12 www.rtmi.com FCAPS - Summary Switch Expert™ Fault Configuration Accounting Performance&Security