1. Delivering Training Based Upon SkillMap TM Assessment Results

2. . Webcast Agenda Interpreting Skillmap TM assessment results Individual Aggregate group results Relevant principals of adult learning Training resources available in the Facilitator Guides PowerPoint presentations Reproducible handout masters Homework and quiz questions Structuring a workshop Discussing training workshop options with clients Blended learning solutions Targeted to individual and group needs For each assessment skill category No one else is doing this

3. . Interpreting SkillMap TM Results

4. . Not every skill category is equally important for every organization. Work with the client to understand their job requirements for CSRs. Describe each skill category to the client and ask them to determine priorities. Scores are not absolute (i.e. a score of 80 isn’t necessarily good or bad).

5. . Interpreting SkillMap TM Results

6. . You must understand the details of a client organization’s selling cycle. Some skill categories may not be relevant, but the assessment results for those categories can still be informative. Describe every relevant skill category to the client. PSS interpretation is typically a deep, lengthy dialogue with the client organization.

7. . Interpreting SkillMap TM Results

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9. . Scores below the mid-zone are an indication of significant productivity deficit in that skill category

10. . Key Principals of Adult Learning Adults are just-in-time learners Adults are practical learners Adults are not empty vessels Adults are the real experts on themselves

11. . Key Principals of Adult Learning Help me INTEGRATE new skills and information into what I already know, and what I already do well. I don’t want theory. I want new knowledge and skills that will truly help me be a better: Employee Spouse Parent I know me better than you know me. I an most motivated to learn it just before I really need to use it.

12. . Training resources available in the Facilitator Guides: Workshop script PowerPoint presentations Reproducible handout masters Homework and quiz questions Affiliates CAN resell to clients Affiliates CAN combine resources from different skill categories Affiliates CAN integrate training resources with their own content, materials, etc. Affiliates also have access to all e-learning courses through SkillSource University Facilitation and Coaching Guides http://www.frontlinelearning.com/PSS_Facilitator_Guide.htm For each assessment skill category

13. . CSS E-learning Courses (audio CD also available)

14. . PSS E-learning Courses (audio CD also available)

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16. . WPS E-learning Courses (audio CD also available) Coming Soon (iPad compatible!)

17. . Affiliate (wholesale) Pricing Suggested RetailWholesale Professional Selling SkillMap™$59.50$19.50 PSS E-learning Courses – Complete Library (20 modules) 1-year license$435.00$145.00 PSS E-learning Courses – Individual Modules 1-year license$45.00$15.00 PSS Audio Reinforcement: Complete Set (20 programs)$345.00$115.00 PSS Audio Reinforcement: Individual Titles$26.25$8.75 PSS Facilitation and Coaching Guide$2100.00$700.00 PSS Total Learning System (Assessment + Full E-learning and Audio Library)$735.00$245.00 Customer Service SkillMap™$42.50$14.50 CSS E-learning Courses – Complete Library (12 modules) 1-year license$285.00$95.00 CSS E-learning Courses – Individual Modules 1-year license$45.00$15.00 CSS Audio Reinforcement: Complete Set (12 programs)$240.00$80.00 CSS Audio Reinforcement: Individual Titles$26.25$8.75 CSS Facilitation and Coaching Guide$1500.00$500.00 CSS Total Learning System (Assessment + Full E-learning and Audio Library)$525.00$175.00 Workplace Productivity SkillMap™$39.50$13.50 WPS E-learning Courses – Complete Library (8 modules) 1-year license$225.00$75.00 WPS E-learning Courses – Individual Modules 1-year license$45.00$15.00 WPS Audio Reinforcement: Complete Set (8 programs)$150.00$50.00 WPS Audio Reinforcement: Individual Titles$26.25$8.75 WPS Facilitation and Coaching Guide$1200.00$400.00 WPS Total Learning System (Assessment + Full E-learning and Audio Library)$375.00$125.00

18. . Training Events vs. Learning Models

19. . Blended Learning Solutions Individual report and development guide Aggregate group report Workshop Webcast E-learning Participant Survey and/or Metrics tracked Webcast E-learning and/or Audio CD and/or Workshop E-learning and/or Audio CD Manager certifies competency E-learning courses complete and/or

20. . Jostens Example Individual report and development guide Aggregate group report 20 sales managers each assigned 1 skill category to facilitate Audio CDs used for TTT Each sales rep assigned 3 skill categories based on assessment results 3 pre- learning Webcasts for each rep Participant Survey and Metrics tracked Practice Workshop 20 Workshops delivered by 20 sales managers concurrently Delivered 3 times in rotating breakout sessions Audio CD Manager certifies competency and