© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 1 IT Essentials PC Hardware and Software v4.0 Pete Lawrence June 2007.

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 2 IT Essentials: PC Hardware and Software v4.0 Contents  Description  Features and Benefits  Course Design  Certification Alignment  Scope and Sequence  Equipment and Training  Virtual Learning Tools

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 4 IT Essentials: PC Hardware and Software v4.0 Description  Provides comprehensive overview of computer hardware and software and an introduction to advanced concepts –Describe the internal components of a computer, assemble a computer system –Install an operating system, and troubleshoot using system tools and diagnostic software –Connect to the Internet and share resources in a network environment  Integrates virtual learning tools to supplement classroom learning and provide an interactive “hands-on” experience  Intended for students pursuing careers in IT and want practical knowledge of how a computer works  Aligns with –CompTIA A+ certification –Modules 1-3 of EUCIP IT Administrator certification (Europe)  Approved as “CompTIA Authorized Quality Curriculum”

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 6 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software v4.0 Features and Benefits  Offers an excellent introduction to the IT industry  Provides interactive exposure to personal computers, hardware, and operating systems  Learn by “doing” – hands-on activities and lab-based learning to become familiar with various hardware and software components and discover best practices in maintenance and safety  Helps develop greater skills and confidence in working with desktop and laptop computers  Prepares students for entry-level IT positions within various environments  New topics covered: –Laptops and portable devices –Wireless connectivity –Security –Safety and environmental issues –Communication skills

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 8 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software Course Design Update  Sixteen (16) chapters  Five (5) new chapters on: Laptops and Portable Devices Security Communication Skills  Should prepare students to take: –All exams associated with the new CompTIA A+ certification –Modules 1-3 of the EUCIP IT Administrator certification (Europe)

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 9 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software One course divided into two (2) parts:  Core competencies in latest hardware and software technologies  Greater emphasis on: –information security skills –safety and environmental issues –soft skills  Aligns with CompTIA A+ Essentials exam required for all A+ candidates  More hands-on and lab-based  Greater depth with more practical application and troubleshooting  Covers all three CompTIA job environment certification exams: –IT Technician (602) –Remote Support Technician (603) –Bench Technician (604)  Flexibility for instructors to teach based on any or all of the certification exams Part 1: Fundamentals Chapters 1-10 Part 2: Advanced Chapters 11-16

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 11 IT Essentials: PC Hardware and Software v4.0 Previous CompTIA A+ Certification  Based on 2003 objectives  Two exams: A+ Core Hardware (exam 220-301) A+ OS Technologies (exam 220-302)  Certification is for life  Current IT Essentials PC v3.1 course aligned to these objectives

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 12 IT Essentials: PC Hardware and Software v4.0 Previous CompTIA A+ Certification Exams  CompTIA will retire these exams on June 30, 2007  Networking Academy program students will have access to certification exam discount coupons upon graduation from an IT Essentials PC Hardware and Software class  Students must complete both exams successfully by June 30, 2007 in order to be A+ certified under the previous exams  After June 30, 2007, they must complete the 2006 certification exams path

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 13 IT Essentials: PC Hardware and Software v4.0 A+ Certification Exam Update  New 2006 Objectives exam announced in June 2006  Different certification paths aimed at different job markets  New topics on laptops, security, safety and communication and professionalism  Two exams must still be passed to obtain certification: 1.A+ Essentials (220-601) 2.Any of the three job-skills exams: –220-602 - IT Technician (Field Service Technician) –220-603 - Remote Support (Help Desk Technician) –220-604 - Depot Technician (Bench Technician)

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 14 IT Essentials: PC Hardware and Software v4.0 A+ Certification Exam Update Most resembles previous 301, 302 exams http://certification.comptia.org/a/New_A.aspx

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 15 IT Essentials: PC Hardware and Software v4.0 Certification Mapping  Maps to new 60x CompTIA A+ exams  Certified as CompTIA Authorized Quality Curriculum  Aligns with EUCIP IT Administrator certification Covers Modules 1-3 covered completely and most of Module 4 http://www.eucip.org/http://www.eucip.org/ --> select Products / IT Administrator

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 17 IT Essentials: PC Hardware and Software v4.0  Define information technology (IT) and describe the components of a personal computer  Protect the student against accidents and injury, protect equipment from damage, protect data from loss, and protect the environment from contamination  Perform a step by step assembly of a desktop computer tower  Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process  Explain, install, and navigate an operating system; upgrade components based on customer needs and perform preventive maintenance and troubleshooting  Describe, remove, and replace select components of a laptop; upgrade components based on customer needs and perform preventive maintenance and troubleshooting  Describe, remove, and replace select components of a printer/scanner; perform preventive maintenance and troubleshooting  Describe and install a network; upgrade components based on customer needs and perform preventive maintenance and troubleshooting  Perform advanced installation of a desktop computer tower; select components based on customer needs and perform preventive maintenance and troubleshooting  Upgrade security components based on customer needs and perform preventive maintenance and troubleshooting  Apply good communication skills and professional behavior while working with customers PC Hardware and Software Course Objectives

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 18 IT Essentials: PC Hardware and Software v4.0 PC Hardware and Software Course Outline ChapterPC Hardware and Software 1Introduction to the Personal Computer 2Safe Lab Procedure and Tool Use 3Computer Assembly - Step by Step 4Basics of Preventive Maintenance and Troubleshooting 5Fundamental Operating Systems 6Fundamental Laptops & Portable Devices 7Fundamental Printers and Scanners 8Fundamental Networks 9Fundamental Security 10Communication Skills 11Advanced Personal Computers 12Advanced Operating Systems 13Advanced Laptops and Portable Devices 14Advanced Printers and Scanners 15Advanced Networks 16Advanced Security

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 20 IT Essentials: PC Hardware and Software v4.0 Virtual Learning Tools  Designed to: supplement classroom learning provide a virtual “hands-on” experience where real equipment is limited  Stand-alone tools: Virtual Desktop Virtual Laptop

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 22 IT Essentials: PC Hardware and Software v4.0 Objectives  Describe the three modes of the Virtual Laptop.  Remove and install laptop components in the Virtual Laptop.  Participate in discussion of various teaching strategies to use with the Virtual Laptop.

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 23 IT Essentials: PC Hardware and Software v4.0 Tutorial Click on the arrow to view the brief tutorial. Or click the Skip button to go directly to using Virtual Laptop.

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 24 IT Essentials: PC Hardware and Software v4.0 The Three Modes Learn ModeExplore ModeTest Mode Step-by-step instructions for removing and installing components Self-check for understanding Information about many laptop features and components

© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 1 IT Essentials PC Hardware and Software v4.0 Pete Lawrence June 2007.

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© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 1 IT Essentials PC Hardware and Software v4.0 Pete Lawrence June 2007.

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