1. The Future of Licensing 2012 NZAMI Annual Conference Barry Smedts Registrar of Immigration Advisers 31 August 2012

2. Adviser Numbers Licence expiry rate: 2010/11 25%3 Not for profit advisers 2011/12 16%

3. Adviser Demographics Average adviser age 44-years-old 56% of advisers are male, 44% are female Location of advisers: 268 in Auckland (51%) 111 in rest of New Zealand (21%) 66 in Australia (13%) 80 in rest of world (15%) 343 advisers are the sole adviser within their organisation (65%) *as at 24 August 2012

4. Complaints & Offences Complaints Complaints 112 (against 55 advisers) Minutes received 63 Complaints decided 41 Upheld, disciplinary sanction imposed26 Upheld, no further action 2 Dismissed 13 Offences Five defendants are before the courts on 16 charges laid by the Authority under the Immigration Advisers Licensing Act 2007. *as at 31 July 2012

5. Disciplinary Sanctions Sanctions imposed Caution or censure22 Cancellation of licence 9 Licence reapplication prevention order13 Penalty payment21 Complainant costs payment12 Compensation payment 7 Payments required Penalty payments$54,500 Complainant costs payments$34,052 Compensation payments$43,240 *as at 31 July 2012

6. Graduate Certificate in New Zealand Immigration Advice Qualification 1 st delivery: 16 Jul to 23 Nov 2012 From February 2013 individual modules available for continuing professional development (CPD) Made up of four compulsory 15 point courses, comprising of 10 modules, which are completed sequentially Fee Structure 2012 inc GST Domestic StudentsInternational Students Individual Course Fee$520.00$1,835.00 Total Fee for 4 courses$2,080.00$7,340

7. Qualification Modules CourseModule Number and TitleNumber of Credits A 1Introduction to Immigration Law and Practice5 2Professional Responsibilities5 3 Introduction to Immigration Decision-making and Operations 5 B 4Temporary Entry10 5Compliance and Unlawful Status5 C 6Residence -General8 7Residence - Skilled and Business7 D 8Refugee and Protection Status5 9Review and Appeal5 10Professional Practice5

8. Migrant Survey 2012 19,049 2,975 (16%) 598 (20%) responses Improve the survey - add your clients’ personal email addresses on INZ applications Applicants using a licensed immigration adviser Applicants with personal email address listed with INZ Oct 2011 – May 2012

9. Overall Satisfaction 87% of clients who used a licensed adviser were either very satisfied or satisfied with the overall quality of service received 90% said they would be highly likely or likely to recommend their adviser

10. Areas of highest performance were: Adviser Performance Areas of lowest performance were:

11. Stakeholders Other stakeholders: Canadian Society of Immigration Consultants (CSIC) Office of the Immigration Services Commissioner (OISC) Migration Institute of Australia New Zealand Law Society (NZLS) New Zealand Police Lexis Nexis Office of Ethnic Affairs Ministry of Pacific Island Affairs Department of Courts Media Community Groups as identified from the Office of Ethnic Affairs online list Authority Stakeholder Map

12. Your Place in the Immigration System

13. Authority Progress & Plans

14. Future Projects

15. Communications and Marketing

16. Location of Authority within Ministry of Business, Innovation & Employment (MBIE)