1. An Introduction to the new Scheme Kirsty Brown Carillion Energy Services

2. Contents Carillion and the new Carillion Energy Services Warm Front - Scheme Structure - Eligibility - Measures - Processes application survey allocation and installation inspection and aftercare Useful Contacts

3. Carillion and Eaga have joined forces to create the UK’s leading independent energy services provider

4. Warm Front Scheme Structure/Changes - budget/cash limited - removal of BEC, £300 vouchers, CFL’s - grant maxima - individual grant accounts - asbestos - person and property checks - customer contributions - non eligible customers signposted to EST & CAB

5. Warm Front Eligibility Customers must own or privately rent their property and have a SAP of 55 or under and be in receipt of one of the following benefits. Pension credit – guaranteed or savings credit Income-related Employment and Support Allowance that includes a work related activity or support component. Income Support or Income-based Jobseekers Allowance and have one of the following:- - parental responsibility for a child under 5 - child tax credit (which must include a disability or severe disability element for a child or young person) - disabled child premium - disability premium (enhanced or severed disability element premium) - pensioner premium (higher or enhanced pensioner premium)

6. Warm Front Measures (all as previous Scheme) - new heating systems gas, electric, oil and LPG - replacement boilers - heating repairs - insulation cavity wall, virgin loft and top-up insulation, draught proofing and tank jackets - energy advice No new technologies have been introduced.

7. Warm Front Application Process Scheme re-opened on 14 th April. Cash limited so will close as soon as enough applications are received. Ways to apply - freephone 0800 3162814 - web www.warmfront.co.ukwww.warmfront.co.uk - portal - leaflets

8. Warm Front Survey Process - CES to continue to survey applications to determine eligibility, appropriate measures and to provide energy advice to customers. - outbound calling to assess type of heating and eligibility. - repairs carried out at property at time of survey.

9. Warm Front Allocation & Installation Process - ebid - trading measures - timelines – 5 months and 3 months - current installer list - installer rating system to continue

10. Warm Front Inspection Process - reduction in number of inspections - 10% for new and replacement non-electric storage heating systems - 5% all other heating systems - 5% insulation

11. Warm Front Aftercare and Insurance - annual service visits – 1 only - insurance cover – 1 year

12. Warm Front Useful contacts -For any customer enquiries or complaints (by stakeholders) -Stakeholder.enquiries@carillionplc.com or 0191 2473822Stakeholder.enquiries@carillionplc.com -For any customer enquiries or complaints (by customers) -enquiry@carillionplc.com or 0800 3162814enquiry@carillionplc.com -For any system breakdown or WarmSure enquiries -0800 4081437

13. Thank you Kirsty Brown Network Manager kirsty.brown@carillionplc.com