2. Introduction to Nest- Care & Repair Caseworkers’ Forum February 2012

3. What is Nest? Welsh Government Fuel Poverty scheme Provides something for everyone - Holistic package of Advice, Support and Whole House Assessment Complementary scheme to existing services Managed by British Gas with Energy Saving Trust as a material subcontractor

4. Nest Eligibility Everyone can receive support and advice: - Income Maximisation - Money Management inc. Energy Tariff advice - Energy Advice Home improvement measures targeted at ‘Hard to Reach’ householders in ‘Hard to Treat’ homes: Private Sector householders Householder in receipt of means tested benefit Living in an F or G rated property (SAP <39)

5. Means-tested Benefits Child Tax Credit where the household income is below £15,860 Council Tax Benefit (excluding the single person occupancy reduction) Housing Benefit Income Based Job Seekers Allowance Income Related Employment and Support Allowance (ESA) Income Support Pension Credit Working Tax Credit where the household income is below £15,860

6. Nest Support Measures available for eligible households include: New Central Heating systems Renewable Energy generation systems Solid Wall insulation Traditional insulation Energy Saving devices Aim – Lift property from F/G to a C rating

7. F or G Rated Homes Standard Assessment Procedure (SAP) ranks homes on 1-100 scale Scale converted into letters A-G. F/G properties – SAP <39 Aim to install Whole House packages to raise property to C – SAP 69

8. F or G Rated Homes No central heating, or very inefficient central heating (10+ year old boiler) Solid/Stone Walls Low levels of insulation Single glazed windows No further energy saving measures e.g. light bulbs

10. Customer Journey Application Energy Saving Trust manages applications to Nest Tailored advice and support is provided directly and through partners as appropriate Households complete remote Home Energy Check to identify Whole House assessment eligibility

11. Home Energy Check (HEC) Remote Questionnaire to ascertain probable household SAP score 37 questions in total – can take around 20 minutes on average Experienced advisors support householder through process and assume ‘worst case’ if information unknown

12. HEC - House What is the main wall type? Stone / Timber Frame / Insulated Cavity / Un-insulated Cavity / Solid Brick / Other How much loft insulation do you have? None / Don’t Know or No Access / Up to 50mm (2”) / 100mm (4”) / 150mm (6”) / 200mm (8”) / 250mm (10”) / 250mm+ (10”+) How much of the property is double glazed? None / Some (25%) / Half (50%) / Most (75%) / All (100%)

13. HEC – Main Heating What is the main fuel used to heat your property? Mains Gas / Electricity Off Peak / Electricity On Peak / Smokeless Fuel / House Coal / Anthracite Nuts or Grains / Wood / Bottled Gas (Cylinders) / LPG / Oil What is your main heating system? Storage Heaters / Ceiling Heating / Warm Air / Boiler Supplying Underfloor Heating / Room Heaters / Boiler Supplying Radiators / Community Heaters For all types of heating system: What heating controls does your system have? (more than one may apply) Room thermostat (temperature control) / Programmer (time clock) / Thermostatic Radiator Valves (TRVs)

14. Customer Journey.. Applicants for Nest will be deemed eligible if SAP<42 Applicants for Whole House assessment improvement measures are referred to British Gas All other applicants receive advice/support e.g. CERT measures, ESTac

15. Customer Journey.. Installation British Gas assign Personal Customer Manager to householder Whole House Assessment confirms eligibility and recommends necessary improvements Works completed within 45 working days, subject to any dependent work e.g. Planning Permission, Gas Connection etc.

16. Customer Journey.. Aftercare Works inspected within 15 working days of install One year breakdown cover included Service Visit provided at first year anniversary

17. Simple to complete website referral form

18. News…. Nest referral portal

19. Nest Applications: Freephone 0800 512 012 (or 0300 456 2655 from mobiles) Nest: www.nestwales.org.ukwww.nestwales.org.uk Nyth: www.nythcymru.org.ukwww.nythcymru.org.uk

20. Partner Support: North Wales - Crispin Jones - crispin.jones@est.org.ukcrispin.jones@est.org.uk Mobile: 07538 375 994 West Wales – Carol Lincoln carol.lincoln@est.org.ukcarol.lincoln@est.org.uk Mobile: 07973852733 South Wales – Kirsten Deakin kirsten.deakin@est.org.ukkirsten.deakin@est.org.uk