1. Managing Technology and Information Chapter 15

2. Distinguish between data and information and explain the role of management information systems in business. List the components and different types of information systems. Outline how computer hardware and software are used to manage information. Describe the networking and telecommunications technology and types of computer networks. Discuss the security and ethical issues involving computer information systems. Explain the steps that companies go through in anticipating, planning for, and recovering from information system disasters. Review current trends in information systems. 1 2 3 Learning Goals 4 5 6 7

3. Information Systems Data – raw facts and figures Information – knowledge gained from processing data Information System – organized method for collecting, storing, and communicating information on operations Chief Information Officer – executive responsible for directing information systems and operations

4. Components of Information Systems Computer Hardware Computer Software Telecommunications and Computer Networks Data Resource Management Computer Hardware Computer Software Telecommunications and Computer Networks Data Resource Management

5. Types of Information Systems Operational Support Systems –Transaction Processing System –Process Control System Management Support Systems –Management Information System (MIS) –Decision Support System (DSS) –Executive Support System (ESS)

6. Computer Hardware The tangible elements of a computer system The components that store and process data, perform calculations Input devices like the keyboard and mouse allow users to enter data and commands. Storage and processing components consist of the hard drive and other storage components like flash drives.

7. Types of Computers Desktop (Personal) Computers Server Mainframes Supercomputers Notebook Computers Handheld Devices

8. Computer Software Programs, routines, and computer languages that control a computer Operating System –Windows Operating System –Mac Operating System Application Software –Microsoft PowerPoint –Quicken

9. Computer Networks THE INTERNET Local Area Networks (LAN) Wide Area Networks (WAN) Wireless Local Networks Intranets Virtual Private Networks (VPN) Voice over Internet Protocol (VoIP)

10. Security Issues E-Crime Computer Viruses –Worms –Trojan Horses –Spyware

11. Ethical Issues Affecting Information Systems Use of information systems by employees and vendors: –Personal Use –Privacy Organizational use of information: –Employment records –Employee monitoring

12. Disaster Recovery & Backup Natural Disasters Power Failures Equipment Malfunctions Software Glitches Human Error Terrorist Attacks The most basic precaution – Backup. 90% of firms that sustained a loss of critical data went out of business within two years.

13. Information Systems Trends The Distributed Workforce –Employees who work in virtual offices Application Service Providers –A firm that provides computers and application support On Demand, Cloud, and Grid Computing –Renting software time